OHS Reviews 155

Difficult to contact. Online form only allows for specific scenarios , you’re not able to alter these which is ridiculous. Also they use Yodel for delivery which adds another layer of pain. I still haven’t received my goods.

Second time I have ordered from them and it will be last. Received 2 out of 8 items which state have been delivered but not to me obviously or I would have them getting nothing but excuses from company. Please never use them you will lose your money

one product was fine the other was rubbish a duvet cover with holes in it ..will give me HALF my money back lol

I have specifically asked details (number of pieces) on a set as nothing on website. After receiving an email where I was told there are 4 pieces (what I needed), I've ordered 2 sets. And guess what?? Is missing one piece! The set has only 3 pieces. Of course, no one answered my queries, emails, complaint, to rectify somehow, or asset, or even apologise! I DO NOT RECOMMEND!

I will not use this company ever again ,I paid for delivery and have spent 90 pounds overall ,needed to send back one item ,the returns system is terrible I've spent at least four hrs trying to return an item each time u try goes right back to beginning so frustrating

We ordered some Bedding items which were delivered in good time. However, I decided to return the majority of them for a refund.

The returns label wasn’t being recognised by the YODEL shop assistant, who told me to email them and they’d send me another return label.

That I did, and, after many emails of not hearing anything - Razaana emailed me a return label with a itemised return list to pop in the parcel.

We logged everything down which totalled £77.50 - secured the parcel and dropped it off at the YODEL shop and received our proof of posting.

Razaana emailed me to say could we email them with our return items, which we did! However, Razaana replied to say she’s issued a refund for £45.13 - a shortfall of £32.37.

What is going on here is now starting to affect my mental health and email after email - Razaana can’t seem to grasp I’m at a loss of £32.37.

I’m bitterly disappointed with their customer service and have never experienced an issue like this when I’ve shopped at OHS before!

I hope if they read this, that my refund total of £77.50 will be settled and, surely, for the stress and inconvenience they’ve caused me - my whole order amount of £101.80 should be refunded as a gesture of goodwill.

Bought hand towels and bath sheets which were delivered in separate parcels and on different days. Never received bath sheets yodels pic shows it was dumped down my street on pavement for anyone to pic up. Neither is interested and left me out of pocket. I have bought a fair bit from ohs over the years and recommended them to family and friends. I will be avoiding them in future and buy else where. Both them and yodel treat people awful as long as they get their money they don’t care DO NOT BUY FROM THEM

Horrendous customer service,avoid.Wrong item sent (which happens) but delivery instructions,updates for delivery non existent.Once notified about wrong item has taken weeks to be rectified as only have online queries(no phone number) and this is probably checked once every 24/48 hours.They don’t seem in any rush to rectify my issue.Extremely poor🤬

Very poor quality. Useless. Sent back

I ordered Christmas pillows 1st…
I ordered Christmas pillows 1st December, they arrived 24th December! Poor communication should have been told. When it got close to Christmas I asked to cancel and told too late - funny that! I wanted them for Christmas period would never ordered if known - sneaky and quick to take my money nothing else quick.
Order 100767523

Bought 2 lovely patterned duvet covers. Both arrived on time but material felt paper thin. Within 3 washes one had ripped away from seams and material frayed - the pillowcase was bobbly. I wrote to complain and they said I was too late to return a damaged item- they seem to fail to understand that the goods arrived fine but the materials are not fit for purpose- basically disposable duvet covers. They are cheap for a reason.

This is second time ordering with them when something just hasn’t arrived.

If I could give zero stars I would. Absolute sham of a company. Ordered an item which Yodel show as delivered but the delivery photo is a joke, could be absolutely anywhere. Tried to get in touch with OHS but no response to my 7 emails, just an automated answer every time. They do not care about their customers once they have your money. Strongly advise not to use this company

I ordered a throw from here in the hope to give to someone as a Christmas gift. It was so shockingly cheap and nasty, super thin material that I could no way in hell give this as a gift! Not only did I return but I get charged £3.50!!!!!! How dare you charge customers to return your cheap nasty products. I actually used to think this place was ok to shop but it is cheap crap. Avoid at all costs. Ohs are scum bags.

Very very disappointed in OHS this time round I ordered bedding and I have still not revived it, several emails been sent and no reply or response, items paid for and nobody has got back to me. No live chat to spk to anyone. This experience has made me think twice about ordering anything again. No other way to contact them. First u contacted them 31st October and still nothing from them
Very very poor customer service

Bought two duvet sets - cotton threads hanging from seams all over the duvet cover and pillow cases would not buy from them again - ok saying can get refund but I have now got to get them back to a pick up station

I preordered a rug on the 5th of this month, expecting a straightforward delivery as they gave me a timeframe. It was meant to be dispatched yesterday, but I’ve had zero updates. I filled out the online form, reached out on social media multiple times, and still have received no response from customer service. The silence is frustrating and unacceptable. If this is how they handle basic orders, I dread to think what happens when something goes wrong. I want my rug, or at the very least, some communication on when it is due!

Awful communication from this company, cannot ring them can only email which they hardly respond to. Been waiting 2 weeks for my order, supposed to have been delivered by Yodel who are equally as bad , and now have been sent back to OHS . There is no information in my account as to what is going on. So stressful.

I ordered over £200 of stuff in 2 separate orders from this website. The first order was missing 2 stools from which I emailed the company about and they've told me I have to file a complaint against the courier who delivered them despite the packaging not being tampered with at all and they weren't put in the parcel in the first place.

I have just received my second order which again is missing another item! This company is a joke. Not only do they pass the blame of their mistake onto the courier who is innocently being accused but they also refuse to refund! I will never use this company again. If it looks too good to be true its because it is!! AVOID!!!!!!!!

This is the second time I have ordered from this company, the first time quite a while ago. My first order I had no complaints about, but this order is just rubbish that’s being sold ! Every one of the items is made of very thin poor material, rag like ! It’s shocking that they think it’s acceptable to sell it ! But the worst thing is on a £20 order ,£4 of which was postage , they take another £3.50 for return postage!! So I would have spent £7.50 on nothing!! Because this rip off company thinks it’s ok to sell rags!! I think anyone thinking of buying from them ,should think again & give them a wide berth!!