OHS Reviews 155

I am not able to contact customer service when i am missing my parcel. And no one respond back to any of my emails

Terrible service. Ordered 3 weeks ago still not received items. Keep being told different things. Quick enough to take your money but no goods. Would not recommend this company at all.

Ordered a coat £26 plus delivery of £3.99 it was to big so sent it back, I had to pay £3.99 to return that was on the 20/10/25 still waiting for my refund, definitely won’t be buying anything else from there.

100196645
Ordered a set of storage bags. I was kept updated on the delivery process all the way. Delivery was prompt and placed exactly as requested as I was going to be out. Bags were as described before purchase. They have proved really useful, sturdy and convenient. Very reasonably priced too.

Very good customer service am grateful for the service given. I will definitely order again.
Thank you customer service team.

I bought two jumpers one described as 'wool' one described as 'cashmere'. I frankly wasn't expecting cashmerte at that price, but thought they should at least be wool rather than artificial fibres. They just turned up - they're cheap, stretchy synthetic fibres and the shape and fit is nothing like the pictures..

Ordered a Ladies fleece jacket S/M but it's quite large. Would say more M/L. Will keep as can hide with a scarf.

Also ordered a duvet set and cuddle cushion and had no issues at all with these items. Very reasonably priced

Awful. Ordered: a pack of 4 medium support pillows, 1 duvet cover, 1 king-size mattress topper and a king size 13.5 tog duvet. Cost me almost £70. When i placed my order it came up that my Duvet was on "pre-order" until the 27th October and i ordered on the 25th September. So i contacted customer service asking if i could cancel as i couldn't wait a month for a duvet as it's coming up to Winter. They got back to me and explained that i couldn't cancel as it had already been dispatched. Which in my head - it's on its way, right?.. Wrong.

Today i have received 2 THIN pillows with absolutely no substance to them, and my duvet cover... No Mattress topper, no 4 packs of pillows, & no duvet. I contacted customer service again to say half of my order is missing and they must have sent the wrong pillows and they sent back an auto-message basically saying the package will come in 2 half's with different tracking numbers - i looked again at my order and ALL of the order had the same tracking information and all of my purchased items were on the invoice to be delivered. Within the hour i had someone respond asking if i would like a refund which i said yes to & i haven't heard off them since.

Very quick to take your money but once you mention a refund you're a ghost! So that's money down the drain, again!

Placing order was easy. Tracking was not sent and I still haven't received my order. Though I found through the site how to track it, it seems it was delivered and there is a picture showing that it was. Only thing is, my parcel was left in an unsafe place by the courier, so seems someone has pinched it from my doorstep. This is not the fault of the company as it was clearly sent but I have tried getting in touch with OHS customer service by replying to email and I am being ignored. I am also out of pocket because a courier could not put the parcel in a safe place or to my neighbour for safe keeping, or even over back gate where no one would see it there. I dont know what to do. I need someone to get back to me please.

Do not order from this site
Still haven't recieved my order after waiting 2 months and when I try to track my order, an error occurs Poor customer service

The customer service was shit did not resolve the issue which was their fault.

Ordered a dressing table stool, cost was reasonable
When I received the stool, the cushion was far too hard
To return OHS charge £3:50 - so when you add the postage to get it plus the return it - it IS NOT REALLY value for money or worth the hassles

Bought plush pink velet curtains, they where a great price and the quality is unbelievable, so happy I came across this website

Excellent service and outstanding price. The quality of this item is excellent and the fabric is really soft. Wouldn’t hesitate to buy from this company again. Highly recommend.

Ordered memory foam pillows - lumps of memory foam pillows are what have arrived!! Horrible poor quality rubbish. Company stock response email says they will get back to me in 3 days. In my experience that’s never with this company. Spend your money elsewhere

I'm still waiting for my order since July. They don't send tracking details like other companies. I will not recommend any of my family or friends to order. I don't like to say bad things but on this occasion I have to. If it was a small amount I would not mind. Large sigh..... 🤨

The cushion covers didn't arrive and OHS has suggested I install pdf software to complete a form to report my undelivered items. So, for me to track the undelivered £20 covers I need to print, complete and return a form, a form they could easily complete their end. Avoid this online retailer. Simply not worth the hassle

After many requests my order no 004237613 has still not been dispatched and no refund offered, despite you keep saying it will be dispatched. My order was on 29/6/2025 for £140.95. Please after request upon request can you address this to avoid legal action?

I ordered a pintuck quilt cover set & pillowcase set , for a guest room, I noticed the discolouring on the quilt lighter faded than the rest of quilt cover, it’s had one wash ( as stated for quest room), sent picture contacted OHS, after 2 weeks just had a email After carefully reviewing your request, we regret to inform you that we are unable to process a replacement or a refund for this order, as it was placed over 30 days ago.
😡

I ordered a settee cover, 2xgrey sheets and 2x white sheets which was supposed to be delivered by Yodel on 22/05/2025. I was at home for the delivery which according to the proof of delivery that it was left in my porch which I don't have and it appears to have been left on the street in full view of everyone and when I recieved the text message to say the parcel had been delivered I got straight onto the company to report that I'd not recieved the parcel. The total cost of the items was over £40 therefore I raised a claim with PayPal who to my disgust has rejected my claim. I'm not a liar and anyone could have picked up the parcel off the street especially in the area where I live. I will never order from this company again and wasn't even offered a replacement parcel. I work hard for my money and don't see why I should have lost out on something which was not my fault. I thought PayPal was there for the protection of the customer which is obviously not the case