They sent me wrong rolling papers and charge me more .No order confirmation email nothing at all .You can't call them because number is primeium charge They charge me £29 Paper they sent me cost... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Impressive range of products super cool merchandise to, I was looking for a smell proof bag/rucksack having previously used firedog which are OK not fully smell proof though but you get what you pay f... Toon meer
I'll put it simply.... IF YOU ARE CONSIDERING BUYING YOUR SUPPLIES ONLINE THEN BUT FROM OLIVASTU.... they are the BEST online head shop, amazing choice and even better customer service from Prites... Toon meer
we had a few issues with my order not being sent but that was sorted out with 1 quick email where i was refunded for my express shipping almost immediately:). i then received a broken piece but i woul... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Olivastu is the most reliable online head shop in the UK, positioned to serve all potheads and 420 enthusiasts. We provide some of the best bongs on the market, bringing the largest collection of smoking paraphernalia to personalise and optimise your smoking experience. We take pride in bringing our customers a quick, discreet, simple, and pleasant shopping experience. Our in-house team provides a 24X7 support to help with any difficulty or doubts. Our wide collection of smoking accessories, vaporizers, e-liquids, and a robust catalogue of products covers all your smoking needs. We deal with a wide variety of rolling papers, dab rigs, bubblers, chillums, glass bongs, and smoking pipes that match your quirky, unique, and millenial smoking style.
Contactgegevens
Olivastu Ltd.Unit 2133, 109c Dudden Hill Lane, London, NW10 1BJ, London, Verenigd Koninkrijk
- 08712 455 645
- info@olivastu.com
- www.olivastu.com
4,1
Goed
365 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good product I am completely satisfied…
Good product I am completely satisfied and happy.I will recommend all products to everyone. Thanks
4 januari 2025
Really impressed with the speed of…
Really impressed with the speed of service, ordered widow maker end of last week and still managed to get it delivered same weekend! Free delivery too!
5 december 2024
Never received order!!!!Submitted an order online on…
Submitted an order online on thanksgiving day. Received an email package was delivered. It wasn’t. Emailed customer support received an email almost 2 weeks later stating I should’ve received it a few days after that notification. Not easy to get a hold of. Have sent another email requesting to cancel my order and a refund. This was supposed to be a Christmas gift. Very unhappy!
10 december 2024
Review zonder uitnodiging
Amazing service Like last time I ordered
Like last time I ordered very fast, packed very securely and no issues whatsoever! Very happy!
5 november 2024
Initial package was list by royal mail
Initial package was list by royal mail, sent another one out no question asked
31 augustus 2024
I was under the impression that UK…
I was under the impression that UK online purchases delivered to the republic of Ireland,added any customs charges at checkout, obviously this isn't the case ,as for a 19€+10£ shipping purchase I was sent a email saying they won't deliver until I pay 11€ customs charges.
2 september 2024
The item arrived in working order. On time.
The item arrived in working order, on time. What more could one require?
1 september 2024
Great customer service
Great customer service. Had a postal problem and emailed supplier and it was sorted within minutes. Great service and products.
1 augustus 2024
I got some not so good flavors the…
I got some not so good flavors the first time and help reached out and replaced a couple for me at no cost. Extremely thankful for it and happy with the service!!
27 juli 2024
Quick response and good product.
7 augustus 2024
Used Olivastu for about a few years…
Used Olivastu for about a few years now, it's always a first class service.
30 juli 2024
Delivered within 2 days an great price
Delivered within 2 days an great price. Will defo be back again
28 juli 2024
I didnt receive my original parcel as…
I didnt receive my original parcel as there was a problem with the post. But I got intouch about this and they quickly sent me out another parcel which I received the next day. With a little treat inside. Definitely best customer service. Thanks again
6 juli 2024
Always great
Always great, competitively priced and super fast delivery on items. Thank you!
28 juni 2024
Spammers
They just spammed my email, never heard of them in my life.
30 juni 2024
Review zonder uitnodiging
Takes far too long too send items out
Takes far too long too send items out, I’ve waited 5 days . Yet website states 2/3 days . If you want anything quick keep away from these. Weekend spoiled
3 juni 2024
Antwoord van Olivastu
Hello,
i am really sorry your item took so long to come. Unfortunately sometimes royal mail take their sweet time which is out of our control, however 90% of the time all customers receive their mail on time.
You got to understand that once it leaves us we can not make it go any faster as we have no control over the postage :(.
I am really sorry this happened to you. Please give me a email or call when you make your next purchase I will add a few things in for you to make it up to you :).
According to tracking though your item got delivered yesterday :)
Pritesh
Great customer service and lovely…
Great customer service and lovely products. Very pleased!
29 mei 2024
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