Oneparkingsolution Reviews 274

I'm disgusted Brighton and Hove city council continue to use these rats. There is a long running history of them ripping off local residents with no consequences. I received a parking charge in Portslade. After my appeal was rejected I decided to pay the £60 charge. I checked the payment on my banking app and it was pending. Naturally I thought that was the end of it. However a few weeks later I received a letter from some other parisites, a debt collection company called ZZPS demanding £170. I spoke with my bank and it transpires I had made the payment but One Parking Solutions had rejected it (despite having made it well with in the timeframe). Clearly they wanted to milk me for more.
Please beware of this next level underhand tactic, I see others have commented this has happend to them too.

As others have said you can not contact One Parking Solutions and they don't reply to complaints. The debt collection parasites deny they can talk to them and simply tell you if you don't pay it will be escalated, bailiffs blarr blarr. I made the mistake of engaging them directly, shouldn't have bothered.
If you are a victim of these thieves please contact your local MP or councillor I think it's the only hope we have of getting them out of our city.
Personally I will not use any carpark they manage ever again nor will I use shops that use them.

There is no point it trying to reason with them, they do not care about the psychological and financial damage they inflict.
absolute scum.

Terrible experience with this parking company. They have no phone number to make complaints, which is already a red flag. Their parking officer outright lied about the parking conditions, making it confusing for drivers. On top of that, they sneak around and take pictures from a distance, so you don’t even realise you’re being ticketed until it’s too late. Feels like a scam designed to trap people rather than a fair system. Avoid at all costs!

Received PCN while was in hospital, despite the car was parked in my own parking bay under a private land. The ticket was displayed & managing agency email one parking solution & they ignored. Managing director also emailed the customer service & again they ignored. Then we received a legal letter from ZZPS threatening & harassing to pay £170 otherwise they will send baylift, the car owner is disabled & several email sent them & they neglected. This is the most disgusting service to treat people, residents. I complained and asked for the complaint procedure & again they ignored. Kept saying you must pay. Nikki the administrator was extremely rude & neglected everything. They don't even deserve 1 Star. Any help is much appreciated as we need to seek refund. Was pressured to pay to stop baylift

One parking solution . Are just a bunch of swindlers has are the company they use to collect outstanding parking fees ZZPS . I visited a small car park at llangrannog on the 26/28/29 December 2024, The first time I visited I didn’t actually see pay kiosk , it was only when I returned I realised it was paying ( hands up my mistake) . We returned home and some 2 weeks later received 2 penalty notices one for the 26th and the other 29th , the 26th was which I duly accepted as I had not paid on that day. However the 29th stated my ticket had lapsed, which I profoundly disagree, I 100% know it hadn’t. So to start the penalty's, did not reach me conveniently! till it had exceeded the time frame which meant it was now £100!!. It stated if I disputed the fine to email them , I looked for a contact number , none available SHOCK!!! NOT . So I paid the one that I was liable for. As soon as I got of the the which was an automated service, I then went on line to dispute the second on, it asked for my reg number , tried several times to put put it in each time it didn’t recognise it once again very convenient!!!. So I presumed they’d get in touch. And of course they did, they sent it to a collection agent zzps . Who had now put another £70 on top making it £170 . Tried to plead my case to them they was not even listening to me , I then rang them back within 15 mins to see if I got someone a bit more understanding but no both occasions I spoke to 2 different South African women. I asked if I paid it there and then could they reduce the amount has £70 was ridiculous for admin charges. Not the slightest bit of compassion for one parking solution,s in plain sight robbery . These people need stopped , they really are a law unto themselves. Lesson learnt in further I will photograph the time myself , and fee I’ve paid. Not but a bunch of robbing b###ards 🤬🤬🤬🤬🤬🤬

Parked for 4 minutes with signs obscured by trees and got a £60 ticket, paid it and was told on the website that the payment hadn't gone through, checked my credit card and the payment was pending twice! Checked back again and no sign of the payment on my card, now up to £100. No chance of getting them on the phone, no way to email them. This lot are a bunch of crooks, beware.
I have contacted my credit card and they say that is no problem with my card but One parking Solution ltd have decided to decline my payment ( multiple times). I tried to pay with the phone payment system and was told my card was out of date ( which it wasn't). My hunch is that they are delaying the process of me paying so that they can increase the fee to the maximum amount. I am now sending them a postal order and escalating a complaint to the IPC and B&H city council.

Do not wait to park outside Co op in Hatfield as you will get a ticket. It was raining and I was new to area. Waited for parking space at Co op Hatfield for a few minutes as all spaces taken up but people coming and going. One Parking Solution have issued a £100 fine stating I parked, when clearly I was not parked but paused to use a parking space when it became free. My car lights remained on and I never left the car. Disabled bay was free but I didn't use this space as I am not disabled. This fine of £100 is is unfairly disproportionate to paying for an hour parking anywhere. This company are crooks! Co op Hatfield will be losing custom due to One Parking Solution not providing a solution but a headache leaving customers out of pocket!

co-op hatfield
parked 4 minutes to buy milk for my child at 10pm in a disabled badge space, i have the badge but simply did not display it to just pop out quickly to buy 1 bottle of milk and got a fine for £100
i almost cannot afford milk which is a basic and you charge £100? what has the world come to...

having read the reviews on this company gives me no hope of a review of my case , i was doing a taxi pick up in brighton on london rd the only safe place to pull over was in front of a store that was closed it was on 8th jan at 10 42pm , i was there for 8mins , a couple of wks later went on holiday and came back to £100 fine , letter says sent on 14th jan but didnt arrive by 20th jan when we went away so missed the 14 days had to pay full amount , it is money for nothing with these firms , all these negative reviews seem to count for nothing , brighton is a parking nightmare , and companies such as this do what they like ,

Funny story really. Got a ticket for waiting for a barrier to open to get on to a construction site - claiming we were parked. They claimed the driver got out the vehicle so this means it was parked. None of the photos showed the driver leaving the vehicle, they did show a passenger get in the vehicle. Clearly quite incompetent as they are unaware which side the driver sits.

Despite appealing, they rejected it and doubled down on their belief the driver left the vehicle.

Went to IAS for a further appeal and then the claim changed to say if a passenger leaves the vehicle then this is still parking!

Luckily, the IAS concluded we were not parked and accepted it.

Word of warning, this company clearly will refuse any logic in appeals, probably just to wear you down. I would suggest they are not compliant with the BPA although not sure if they are a member anymore. This experience will be forwarded anyhow.

Go to the IAS and see the process through, that's your only chance of winning

They lead you to believe you can park at Victoria Rec Ground, Portslade for 2 free hours. Its right next to a park/bowls & breakfast place. so why wouldnt this be true? But not its not true. Their wording is very clever and misleading. All appeals will fail as Kirsten Dolan has set it up very cleverly. You cannot get hold of a real person. If you appeal higher it immediately goes up by £40 to £100. Come on council do your job and stop these lay abouts earning money for doing nothing other than renting land from you. DONT RENT IT TO THEM! Let parents go to park and fir breakfast!

I would give zero if it was an option. They are a lying bunch of crooks with no customer service, I’m a local and it’s a beautiful place but honestly if there’s no where you park apart from the car park, seriously go to another beach!!!!

This private company leasing land from Brighton and Hove Council at City Airport Shoreham appear to set some motorists up to fail ...Their signage at City Airport in Shoreham is set back with tiny print that is not legible and is not obvious to motorists driving into the carpark. The owner does not put the name of the company on signage and motorists are unaware that the woman who owns the company, charges people from the roadside entering and exiting .
One parking solution appear to show no respect or empathy according to reports, to genuine appeals. They send out generic threatening , intimidating letters and historically tripled their invoice( fine) in 30 days to £170. This company and other private companies are a stark contrast to the government run council carparks, that have clear signage with large print stating who they are. .I was fined £170 for a 21minute delay ,attending to a distressed 3 year old child who was choking and sick. One Parking Solution wrote that they empathised, but rejected the appeal. I sent the £60 postal order to them in Worthing, but they returned the payment and asked for £170 with no legal authority . Their only focus appears to be extorting large fines, by sending out their threatening letters ,with the apparent goal to try and intimidate people into paying up. They involve a second company to send letters (ZZPS.) persumably with the excuse this escalates the fine.!...this company confirmed that they do not take people to court .
Listening to bbc4 podcast on Private Car Parks 14.01.25...I heard that people feel percecuted by the private car parking companies...one was an 84 year old disabled man, that was harassed for a year for a genuine mistake with the ticket machine..despite having a valid ticket.
A CODE OF PRACTICE WITH A GOVERNMENT BACKED CODE IS URGENTLY NEEDED NATIONALLY,
TO REGULATE THE PRACTICE AND SIGNAGE OF THE PRIVATE CAR PARKING COMPANIES FOR THE PROTECTION OF THE PUBLIC.

I was surprised to read that
One Parking Solution allegedly was stripped of its contract on the coast road in Peacehaven, East Sussex by Greggs shop and other shops because of all the complaints in July 2019

We need a fairer system with clear signage and comparible fines in line with local councils.

Another company Forecourt Eye operating on the forecourt of Tesco .Brighton./Hove gave a customer a large fine when the cashier at Tesco accidentiaĺy failed to ring in the petrol £11 with the groceries.The manager was supportive ,but was unable to reason with the private car parking company..Forecourt Eye . It has a 20 minute waiting area on the forecourt. There is inadequate and unclear signage again, without the name of their company. People getting petrol and groceries, if delayed by the queue to pay, get a large fine as the 20minutes is not sufficient for people shopping at Tesco and getting petrol. This company threatened that they would put the car reg on a UK data Base for the unpaid fuel incident , this would make it impossible to draw fuel in the UK until their fine is paid. This unfair and unreasonable threat to the motorist was made due to the error of the cashier not ringing in the small amount of petrol .Motorists should always get a receipt for petrol to avoid this situation.
I respect that profit is important to these companies, but compromise is required so it is fail for all.

This lot should be ashamed. How a criminal company like this is allowed to operate defies belief.

Parked and paid but failed to put in my registration number. Received penalty fine, contested this using their online form. Didn't hear anything back from them until they passed it onto a debt collector.
Now I guess I'm going to court.

This is my second review! This company is absolutely scrupulous and the worst kind of scammers that exist including ZZPS as the companies are linked. I paid for my parking session yet still received a notice in the post from "debt collectors". They don't send out PCN's as you cannot appeal without the PCN and then they state you ignored the notice and have lost any form of appeal. I have been in dispute with them for months now and have contacted them numerous times even agreeing to pay and admin fee of £30 just to avoid any further issues for both parties which has been rejected each time. This even after they have received proof my payment for the parking session they said had not been paid. I have contacted my local MP and have reported them to trading standards as they are acting illegally without any consequence with the everyday person suffering due to their actions. DO NOT USE THEIR PARKING FACILITIES!!

These crooks need to be stopped from ripping people off fair enough if you flaunt the rules but I literally turned around in the car park and got stung with a fine 3 mins literally I was there as per the image they sent. One day I hope this greedy company goes bankrupt I will have great pleasure in giving you the middle finger

This is the second review for this shocking robbing company, my story is I parked in Brighton City Airport Shoreham by sea to go into the restaurant I went to the parking machine and you have to put your registration number in the machine , I’ve done this roughly every two wks for years but this particular day I only got as far as putting the first letter in and it took me straight to the payment, I paid the £3 for three hours I did think it strange but put it down to maybe it’s a new system whereas you just put the first letter in.
Then two days ago I received a parking notice for £100, saying I hadn’t paid for parking!, I’ve appealed it sending all the relevant paperwork inc my payment details but just heard they’ve turned my appeal down!, I’m absolutely furious they’ve said I can just pay £20 at the reduced rate but why should I I’ve already paid £3, this company is shocking and shouldn’t be trading as others have said not one person has been successful with their appeal!, this is daylight robbery I am going to contact the nationals and the rip off Britain program, in this economy as it is people can’t afford to just throw they’re money away, stay away from parking anywhere that this company operates!!!

im a carer and i was helping my client to take her shopping to her apartment.
return to my car within 8 minutes as i had to go to fifth floor and back
i think these thieves wait round the corner to give parking ticket to people
shame on you one parking solution

Should be zero star option. This company are unethical, modern day thieves with zero standards or morals. Yes you can appeal a charge, but guess what, the appeal is never considered and full charges apply! It is criminal this type of operation, but in the uk it is freely allowed this criminal activity !

I pulled over to make a phone call on to a driveway of a building site entrance witch was closed on an industrial area at crossways Boulevard Dartford at the side of Costa Coffee I was meant to be meeting with my carer she couldn’t make it so had no choice but to drive back home I’m registered disabled along with my disability scooter in the back of my adapted car , a parking ticket was issued for the short time it took to make a call I appealed as I never even got out of my car , they rejected it and said I can appeal to someone else now but the £60 fine would be removed and the £100 would now be in place if I was unsuccessful, I’ve only paid the £60 now because I have terminal cancer and really could do without the stress these people are just conning scum I can now see why the country is like it is with scum like these in it god help the younger generation. I have noticed other people have had a ticked in the area that I was in and all the negative feedback on trust pilot not one have had any replies from them that just shows you what absolute scum these people are !!!