My English is not very good, but Steve was extremely patient and helpful. He explained my problems several times and made sure I understood everything. He helped me solve a problem that I had been str... Toon meer
Bedrijf heeft geantwoord
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My English is not very good, but Steve was extremely patient and helpful. He explained my problems several times and made sure I understood everything. He helped me solve a problem that I had been str... Toon meer
Bedrijf heeft geantwoord
I am giving 5 stars simply because the customer service agents stuck by me for two long trouble shooting sessions when in the end, I discovered that it was MY problem because I had "Do not disturb" cl... Toon meer
Great help and support but the website is flaky and often unavailable, and I do not know why. I cannot log into my account yet again, Cloudflare reports a host timeout or in one case when I did get... Toon meer
Bedrijf heeft geantwoord
Being able to talk to a live person made it possible for me to load eSIM on my phone. The “live chat” was too slow to be helpful and some incorrect information was provided (IMO). I think the writte... Toon meer
Bedrijf heeft geantwoord
OneSimCard.com provides inexpensive international mobile connectivity for travelers, businesses, and connected devices, helping customers stay connected wherever their journeys or operations take them. A service of Belmont Telecom, Inc., OneSimCard combines telecommunications experience with practical solutions designed to simplify global communications and help customers manage their connectivity costs. We've been helping our customers stay connected for over 30 years. Our services include international eSIMs and physical SIM cards, prepaid mobile data plans, voice and text options, and corporate mobile solutions. Travelers can choose connectivity that fits their destinations, devices, and usage needs, with convenient online account management and recharging. Our OneSim VoIP app provides additional calling and messaging options over an internet connection. For businesses, OneSimCard also offers IoT and M2M connectivity for applications such as asset tracking, fleet management, connected equipment, and remote monitoring. Flexible connectivity options and SIM management tools help organizations support deployments ranging from a handful of devices to larger international operations. Supporting our customers is central to everything we do. We understand that selecting a service is only the beginning: customers also need clear guidance, straightforward setup instructions, and knowledgeable assistance when questions arise. Our team helps customers navigate product choices, activation, account management, and technical troubleshooting, supported by online resources and direct customer support. Whether you are planning an overseas vacation, keeping employees connected abroad, or managing devices across borders, our goal is the same: to make international connectivity easier to understand, simpler to manage, and backed by people committed to helping you succeed.
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We’ve been using a service cell provider, which has caused us a significant amount of problems to the point of losing money. We discovered OneSimCard by chance; our ability to connect and communicate when travelling within the EU and elsewhere was a motivating factor in our decision to purchase a SIM-Card from OneSimWorld. We were delighted with the high level of customer care we have received from an excellent service agent (Jonathan). This company has surpassed our expectations, and as such, I highly recommend it to both personal and business users.
The product overall is not had, but the information on the website isn't detailed enough and lack transparency. It takes a while to gather the facts.
Thanks a lot! I got the card. Soon will activate it.
Esim works really well. I am traveling in South America and having data without the need to swap my sim card has been great. Definitely recommend.
Website easy to navigate. Rapid delivery, too.
This is were I but my phone and is very Strong good product
Good chat service, polite, prompt and knowledgeable.
Easy and quick to setup. If you want additional plan you can add it. The instructions will arrive via email in the next 24 hours after the purchase.
Good experience no major problems with OneSim. But company may need to consider other modes of delivery during a holiday season. If my plans have not of changed for my trip I would not have received the card in time, therefore I would have lost money ,but the customer service is good at least the ones I have had communication so far
Great service through the chat feature on the website. SIM arrived quickly!
SMS service is invaluable for expats. Pricing options & plans are presented somewhat confusingly on website.
I paid 79.90USD for their 2-step verification sms number.
The number worked and I did receive the sms code sent by PayPal but then PayPal suspended the account permanently saying the number used when opening the account is fraudulent&stolen.
Do not use their service if you are looking to get a US Number to open a PayPal account and for receiving 2-step verification SMS codes.
I'm a digital nomad who was searching for a SIM Card in order to make calls and have data in different countries - at first sight, the OneSimCard seemed perfect.
However, first of all: The "free" extra number is only free for 30 days. Okay, you could have read that when you click on all the links in the descriptions (but who does that?!). But that's okay. I get that - my fault.
BUT then there's the issue: You cannot use the number you get for any confirmation messages (e.g. from your bank, Paypal, Amazon,... etc.) - after being in contact with the customer service FOR HOURS in order to figure out the issue, they finally sent me a link saying that this is an added feature of their service and that I'll have to order a new number for this purpose (which costs $60 per year)... only to be able to use this phone number for all purposes. AND THIS IS NOWHERE IN THE DESCRIPTION!! WHAT THE ?!
I then asked for a refund and the customer service ("David") got really unfriendly, impolite and provocative - even though I tried to be as polite as possible about this issue. Absolutely unacceptable.
All in all, this was a super unpleasant experience and I do never want to be in contact with such an unfriendly customer service EVER again.
(I asked for a refund, but I'll only get part of my money back and do have to pay for the shipping. That sucks.)
Order number: 1034702
RMA: 2755
My simcard expired so I called them for an extension. I explained that due to the pandemic I could not travel anywhere. They did not care and just took my balance
(about $50.00) away. Now I will only buy a simcard in the country I'm in. No more prepay ripoff.
Mark Choit
Fantastic service on time delivery ahead of schedule.
scammer. don't fulfill the promise. when I asked for refund the money because they didn't fulfill the promise that's time close the live chat support by themself.

Antwoord van OneSimCard
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