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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

My English is not very good, but Steve was extremely patient and helpful. He explained my problems several times and made sure I understood everything. He helped me solve a problem that I had been str... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I am giving 5 stars simply because the customer service agents stuck by me for two long trouble shooting sessions when in the end, I discovered that it was MY problem because I had "Do not disturb" cl... Toon meer

Beoordeeld met 5 van de 5 sterren

Great help and support but the website is flaky and often unavailable, and I do not know why. I cannot log into my account yet again, Cloudflare reports a host timeout or in one case when I did get... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Being able to talk to a live person made it possible for me to load eSIM on my phone. The “live chat” was too slow to be helpful and some incorrect information was provided (IMO). I think the writte... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Mobiele netwerkaanbieder
  2. ook in
  3. Elektronicawinkel
  4. Internetprovider
  5. Mobiele telefoon winkel
  6. Telefoonmaatschappij

Geschreven door het bedrijf

OneSimCard.com provides inexpensive international mobile connectivity for travelers, businesses, and connected devices, helping customers stay connected wherever their journeys or operations take them. A service of Belmont Telecom, Inc., OneSimCard combines telecommunications experience with practical solutions designed to simplify global communications and help customers manage their connectivity costs. We've been helping our customers stay connected for over 30 years. Our services include international eSIMs and physical SIM cards, prepaid mobile data plans, voice and text options, and corporate mobile solutions. Travelers can choose connectivity that fits their destinations, devices, and usage needs, with convenient online account management and recharging. Our OneSim VoIP app provides additional calling and messaging options over an internet connection. For businesses, OneSimCard also offers IoT and M2M connectivity for applications such as asset tracking, fleet management, connected equipment, and remote monitoring. Flexible connectivity options and SIM management tools help organizations support deployments ranging from a handful of devices to larger international operations. Supporting our customers is central to everything we do. We understand that selecting a service is only the beginning: customers also need clear guidance, straightforward setup instructions, and knowledgeable assistance when questions arise. Our team helps customers navigate product choices, activation, account management, and technical troubleshooting, supported by online resources and direct customer support. Whether you are planning an overseas vacation, keeping employees connected abroad, or managing devices across borders, our goal is the same: to make international connectivity easier to understand, simpler to manage, and backed by people committed to helping you succeed.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

588 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,0

Alle reviews

(588)

12 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Worked perfectly as advertised.

23 januari 2020
Review zonder uitnodiging
Logo OneSimCard

Antwoord van OneSimCard

Thank you for the review! We are glad to see our card and service met your expectations. If you ever run into an issue, do not hesitate to reach out to support team via ticket or live chat.

Thank you and safe travels,
OneSimCard

Beoordeeld met 5 van de 5 sterren

SIM card works great.

9 januari 2020
Review zonder uitnodiging
Logo OneSimCard

Antwoord van OneSimCard

Thank you for the review! We are glad to see our card and service met your expectations. If you ever run into an issue, do not hesitate to reach out to support team via ticket or live chat.

Thank you and safe travels,
OneSimCard

Beoordeeld met 1 van de 5 sterren

You'll realize you made a horrible…

You'll realize you made a horrible mistake once you load the nonrefundable account with money and begin to sort through the various plans which, at the time I did this admittedly a couple years ago, was a nightmare. I would suggest buying SIM cards when you land - it's easy, cheaper and you know you'll get it right. I suggested to OneSim that they let customers submit a travel schedule (my son went through like 10 countries) and then they could develop a plan for appropriate SIM cards. But, as you'll find out if you purchase this godawful service, you can spend hours getting through, talking to customer service, trying to parse plans and really still have a big question mark. In the end, OneSIM kept my $290 remaining dollars in my account and I had no choice but to part ways - then I found out using them wasn't even necessary.

7 januari 2020
Review zonder uitnodiging
Logo OneSimCard

Antwoord van OneSimCard

Hello Troy,

We are sorry to hear about your experience with us here at OneSimCard. Many customers use our option instead as we provide coverage in multiple countries without the need to purchase a local SIM card for each country they travel to. In certain countries, you are not even able to purchase a local SIM unless there is proof of residency.

For SIM selection, we do have an online tool that allows customers to select the appropriate SIM card based on the country of travel. This can be found here: https://www.onesimcard.com/best-roaming-sim-card-selection/

In regards to plans, the discount data plan options are available and certain plans will cover a wide range of countries but not all. It is important that whatever plan is selected will cover the itinerary.

We hope to have your continued business as you indicate that you have some remaining questions as well as a remaining balance. Please send us a quick message to support@onesimcard.com and a member of the support team will reach out. Please include your SIM card number and best contact info.

Thank you again for the feedback and safe travels,
OneSimCard

Beoordeeld met 1 van de 5 sterren

scam company

2 januari 2020
Review zonder uitnodiging
Logo OneSimCard

Antwoord van OneSimCard

Hello Jenny,

We are sadden to see this review. We would like some additional feedback so that we can help resolve any pending issues or misunderstandings. We take pride in providing travel solutions to our customers and want to ensure that our customer's needs or questions do not go unanswered. Please send us feedback directly to support@onesimcard.com. Include the email address or SIM card number that you have on file with us. Looking forward to your input.

Thank you and safe travels,
OneSimCard

Beoordeeld met 1 van de 5 sterren

It's not holding up to what the website…

It's not holding up to what the website says. I e tried to send a sms text from bank and it came back as unverifiable.

20 december 2019
Review zonder uitnodiging
Logo OneSimCard

Antwoord van OneSimCard

Hello Priscilla,

We are sorry to hear that you are having issues with your Bank PEN. We would like to offer assistance in making sure the number has been setup correctly. Please reach out to us at support@onesimcard.com. Include the number that you purchased or the email address on file and a member of our support team will look into the issue.

Thank you again and have a great day.

Beoordeeld met 5 van de 5 sterren

Exactly what I needed

Exactly what I needed! Excellent!!

3 december 2019
Review zonder uitnodiging
Logo OneSimCard

Antwoord van OneSimCard

Thank you for the review! We are glad to hear our product and service is working as expected.

Beoordeeld met 5 van de 5 sterren

Product as describe

Product as describe. Excellent customer service

18 oktober 2019
Review zonder uitnodiging
Logo OneSimCard

Antwoord van OneSimCard

It is good to know that our support team was able to help with any issues you may have encountered. Thank you and safe travels!

Beoordeeld met 5 van de 5 sterren

BEST "TRAVEL" SIM

I don't want to sound "pompous" (if that's the right word), but a lot of average users of overseas/worldwide Sims do not have the experience to work through who is best & the best way to save money on calls, texts, data for internet use & gps navigation.

We live in Australia and our telecommunications companies are super expensive when using an Australian Sim overseas.

Because of this, l have over a number of years, tried many different Sims & the greatest saving comes from buying a local Sim (when you arrive in the overseas country) BUT if that country does not speak or write in English it can get VERY frustrating.

I have been using OnesimCard for about 5 years and it is fantastic. The convenience of using their Call Direct & VoIP apps is really easy and saves a small fortune.

Their customer account website pages are the most "user friendly" I have ever used, and use the Internet a LOT.

I know we all hate spending money or wasting money, but the best way to use OneSim's services is to: Buy a "Universal" Sim / recharge your 1Sim Fund with US$50 to US$100 / Add an ANNUAL PEN with a US phone number (cheapest to buy & better/cheapest data packs).

If you do the above, you will get the greatest savings on an annual basis, then all you do is buy a 14 day or 30 day data pack JUST prior to going on EACH trip.

Then, make sure you follow the "setting up" settings and use the VoIP App all the time. These settings will work in any country in the world so you do not have to mess around when travelling anywhere.

Happy travels.

28 augustus 2019
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bad service with Jonathan

I chat today with a representative named Jonathan, it was very bad customer service. I simply had a question and was simply trying to understand how their service work. My wife and I had not purchase a card to use, apparently, I used over $100 in service in less than a day my wife didn’t but got a message stating that she need to purchase more service, anyway. I was simply asking questions to understand what had happened this guy straight forward made me felt like I was stupid, was rushing me to stop chatting and Putin writing that had spent 35 minutes with me, even tho I had to wait 20 just to start chatting. The guy who first initial helped meto set up my card on my phone spent almost 50 minutes trying to resolved issue was polite and patient. I’m not satisfied with service I took
Screen shots on the conversation hopefully someone can help this guy understand what customer service it’s about.

20 juni 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The best ever world travel simcard…

The best ever world travel simcard because if you loose or the phone got stolen, you will get your same phone number again unlike any other travel sim cards. And also the rates are very cheap/low in many countries of coverage .
I would like to say onesimcard service is 100% plus.

9 mei 2019
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Stay away!

If I could give 0 stars I would. Terrible customer service!

30 april 2019
Review zonder uitnodiging
Logo OneSimCard

Antwoord van OneSimCard

Hello Marina,

We are sorry to hear that you had a negative experience with our support team. We see that you placed a review before raving about the same support team so we would like to hear your feedback directly on the experience so that may continue to provide excellent services going forward. Please feel free to contact OneSimCard and ask to speak to a manager so that we can assist you accordingly.

Thank you,
OneSimCard

Beoordeeld met 5 van de 5 sterren

Happy with my onesimcard

I. always use my onesimcard.it work great every place I go. I trully recomend getting one. the customer service is really helpfull. thank.you. big 10 for you guys.

22 februari 2019
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best roaming SIM

I travel a lot across multiple continents, and previously had to maintain a collection of local SIM cards in order to manage my cellphone costs.

With OneSimCard I have no problem keeping in touch with family and business associates while I'm on the road. I have since transitioned all my Viber and WhatsApp accounts permanently to my OneSimCard number.

22 februari 2019
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Worst company ever

Worst company ever! Phone never worked and when I asked for a refund, they would not refund in full because they said that I made calls. I was stuck in South Africa without a way to communicate with ANYONE. I would make a phone call (dialed correctly) it would ring once and then a screen would pop up and say that I would get a call back shortly and then tell me my balance. I never got a call back and was never able to successfully make a call. Then, they just charged me another $5 to extend a phone number for another month. Obviously I am not using the simcard because it DOESN'T WORK. I have never dealt with a company as bad as this one.

15 februari 2019
Review zonder uitnodiging
Logo OneSimCard

Antwoord van OneSimCard

Hello Crystal,

Thank you for your feedback. Looking over the issues with communication we understand there was some user error issues (mis-dialing) and perhaps some network issues being looked over by our techs but, rightfully, you had stopped using the SIM . Due to our terms of use we were unable to accept the SIM for return as there was some usage and we did refund the unused airtime you added. Regarding the extra number charge, it was set up to auto extend from the acct and we canceled that setting and refunded your charge as requested immediately. We apologize for the inconvenience and negative experience you had using our service.

Terms of use:

http://www.onesimcard.com/terms-of-use/

Thank you for your time,
OneSimCard

Beoordeeld met 5 van de 5 sterren

OneSimCard has been very easy to use…

OneSimCard has been very easy to use from the start. Good phone selection, best prices I've found, benefits and discounts too. Better than Mobal.

14 februari 2019
Review zonder uitnodiging
Logo OneSimCard

Antwoord van OneSimCard

Hello Peter,

Thank you for your kind review. We strive to keep our rates competitive and our service up to par and beyond. Please do let us know if you require any assistance by contacting us directly.

Happy Travels,
OneSimCard

Beoordeeld met 5 van de 5 sterren

OneSim Travels in Europe

I purchased the OneSim Card for my travels while in Europe on a river cruise and for travel in the USA. I had no problems connecting with my phone in any of the countries visited. I was particularly impressed with how well the OneSim VOIP App function worked. This method of calling resulted in significant savings for me over any other method I could have chosen, I basically travelled throughout Europe calling and using internet services for pennies a day.

12 februari 2019
Review zonder uitnodiging
Logo OneSimCard

Antwoord van OneSimCard

Hello Larry,

Thank you for taking the time to post your review. Our VoIP is indeed one of the many extra cost saving features we offer with our service. We appreciate your feedback.

Happy Travels,
OneSimCard

Beoordeeld met 5 van de 5 sterren

Superior SIM Card

Recently my wife and I left our jobs and lives for a much needed sabbatical / adventure. We’ve been WWOOF’ing and traveling all around the Mediterranean. But none of this would have been possible without reliable, flexible and affordable cellular service. Thankfully we researched and discovered OneSimCard and their super versatile Universal SIM Card option. We’ve been using this card and their data package all throughout our travels and have been very satisfied with the service. They are quick to respond to tech inquiries and even have a concierge service for travel-related questions. It would have been a pain to get a new SIM card in each country, and with OneSim you never need to do this.

I would definitely recommend this card for anyone looking for a universal, adaptable card.

3 februari 2019
Review zonder uitnodiging
Logo OneSimCard

Antwoord van OneSimCard

Hello Mark,

Thank you for taking the time to post your review. Indeed our Universal SIM offers many great features such as 4G, direct dial and coverage in over 140+ countries. It is great to hear our customer support reps are properly assist our customers as they should.

Happy Travels,
OneSimCard

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