Onestopplus Reviews 

I ordered a large order in April 2021. Order didn’t come in until May and not all of the order. I returned the clothing that did not fit in June well within the 60 days as is your policy. On August 4 the merchandise was sent back to me saying it was to late for my return. I think you messed up because I was within the 60 days. I talked to your representatives and they really didn’t care about the mix up. It’s your policy and I was supposedly late. I was not! Why did it take a month to send it back? Your size chart was wrong. I was thoroughly disappointed with your policy and some of the materials that were used. Your representative even said it didn’t come back sooner because the mail runs late. If you can say that why didn’t it apply to my return but I was not late. I was within the 60 day time period.

my order id number is #57264848
helpline9199392five44
date i ordered 27-03-2021
I ordered a medium jacket and got a XXL. The jacket that I eventually received after 4 months looked nothing like the image on the website either. When I demanded a refund, getting no reply to my email then i went on their help website and i found this help which i contacted the company and finally they isuue me a refund after long time DO NOT - DO NOT BUY ANYTHING FROM THEM! my next order! I tried to explain that I would never be using their website again

Send an email and got three gift cards for returns that were not associated with order numbers and that I wanted my card credited. Still no response on the phone or email. So not happy with this.

Horrible customer service. My order had not been processed for almost two weeks and it was impossible to get in contact with customer service. I sent two emails and was on hold for over two hours over three phone calls. The fourth phone call said due to demand they couldn't even take the call! Don't waste your time.

date i ordered 23-03-2021
helpdesk-760................284..........................................3131
I ordered clothes from them and waited what seemed like an eternity to receive them. None of them fit. I emailed the company and was sent the information to return the clothes. I paid $69 to send the clothes back following the procedure they indicated I should.i went on the internet and spent 1-2 hours and i found their help line which is ...i contacted the company and finally they isuue me a refund after long time
DO NOT - DO NOT BUY ANYTHING FROM THEM!

Over and hour on hold to ask why my order placed over 2 weeks ago hasn’t even shipped They won’t let you cancel the order. Their online chat is never available. Very frustrating.

Horrible. Order took forever to ship. While waiting you cannot get any info from customer service other than B.S. DO NOT USE THEIR RETURN LABEL, whatever you do. I dropped off at Post Office, shipper picked up next day (May 11) still no refund, but best of all, once it left post office, no tracking available. Suggest you read other reviews with same complaints before even thinking about ordering here. They should be out of business. I am going to post reviews wherever I can ansd as many times as I can. BEWARE!!STAY AWAY!!!!

I placed an order over two weeks ago. Each time I check the status it says it is “processing.” I did an online chat several days ago and the rep said it would ship yesterday. It didn’t. I used the email form to ask that the order be canceled. No response. I spent 20 minutes on the phone today trying to cancel the order. The rep insists that once it’s in process it can’t be canceled. She said I could return the order whenever I eventually receive it, but I’ll be charged $10 to do that. So, $17 to ship and $10 to return $84 worth of clothes? That’s insane.

I deeply regret placing an online order with this company.

I am very unhappy with this company. I placed an order on April 6th and as of April 15th, it has not even been processed. When I contacted the company, they told me that "their warehouse is experiencing delays," and asked me to be patient. However, I don't see this as my problem, I see this as theirs. They happily accepted and processed the money for the order out of my account, I didn't ask them to be "patient." They should be trying to solve the problem and not relying on their customer's "patience."

Jeg er ellevild da jeg finder et site, der sælger smart tøj til store piger. Det findes stort set ikke uden man ligner en mormor, når man får det. Så jeg var glad!

Jeg går ind og lægger i kurven for 506 kroner. Da jeg bliver bedt om at acceptere ordren, ser jeg at det ene par bukser ikke står registreret med pris - men jeg tænker, at det måske kunne være fordi jeg var kommet over 500 kroner og så havde de måske et rabattilbud. Men i hvert fald accepterede jeg ordren der så istedet lød på ca. 406 kroner.

Så modtager jeg kort efter ordrebekræftelsen, hvorpå der står alle 5 varer inkl. levering, po-afgift osv.. i alt 506 kroner.

Jeg ringer til deres kundeservice og fortæller venligt, at jeg godt er klar over, at jeg har lagt i kurven for 506 kroner, og jeg er ikke sur over prisen. Jeg ville bare henvise til, at de måske havde problemer i systemet, da kurv vs. ordreaccept vs. ordrebekræftelse ikke hang sammen i pris. Hun var meget venlig og beklagede - og det var også fint nok. Jeg glædede mig jo til at modtage mit sommertøj!

Idag - d. 17. juni 2011 - modtager jeg en postopkrævning på 181,90 kroner fra afsender "Ellos" - som der på hjemmesiden var beskrevet, at pakken ville være afsendt fra. Jeg undrer mig, for jeg mente ikke beløbet var SÅ lavt. Jeg kigger på hjemmesiden på mine bestillinger og føler mig meget forvirret, da der derinde pludselig står "slutsolgt" ud for 4 af mine bestilte varer - det gjorde der ikke i min ordrebekræftelse! Og derudover står der "totalsum 688 kroner"!

Meget forvirret ringer jeg til Onestopplus' kundeservice og får en venlig dame i røret. Hun kan ikke forstå problematikken, for "du må jo ha' lagt udsolgte varer i kurven" - hvilket jeg med garanti ikke har gjort. I hvert fald har jeg ikke lagt varer, der på hjemmesiden var markeret som udsolgt, i kurven - for min tålmodighed er ikke til udsolgte varer, så dem går jeg altid udenom.

Hendes næste forsøg var "jamen det er kun bukserne der er ankommet til dig - de andre 4 varer er udsolgt - og de kommer ikke igen." Undskyld, hvad? Her har man siddet og bestilt sit sommertøj, som ikke på daværende tidspunkt var udsolgt, og så kan man ikke få det? Fair nok hvis der er sket en teknisk fejl - men med den forhistorie jeg havde inden jeg fik postopkrævningen, da vælger jeg nok at gå udenom Onestopplus en anden gang. Man kan jo ikke vide om man får det, man bestiller!

Og ærlig talt er det lidt uldent at et selskab, som endda er søsterselskab til en veletableret virksomhed som Ellos, ikke har mere styr på det end at der er rod i hele købsprocessen. Det MÅ kunne gøres bedre, OSP!

Bestilte et par julegaver hos dem. Fik ordrebekræftelse med leveringsdato. Da vare ikke kom rykkede jeg pr mail.Et par dage efter fik jeg svar at der var problemer med mit kreditkort og at jeg skulle kontakte deres kundeservice pr telefon. Det gjorde jeg, og her kom det frem at de ikke modtager internationale visa kort. Det syntes jeg godt de kunne have oplyst da jeg bestilte. Da jeg ikke har et amerikansk visa, kom varen naturligvis aldrig.