Optimax Eye Surgery Specialists Reviews 

I had both lenses replaced on Friday by Mr Ilango at Optimax Liverpool and what an excellent service I received. I am back in work (Monday) 3 days after the procedure and I have had a pain free weekend with my vision improving faster than I could have expected. 26 hours after surgery my left eye was 20/20 and my right only slightly lower, both met the driving standard (although I have opted not to attempt that just yet). From the very first consultation to the procedure I cannot praise the staff highly enough. The procedure only took 10 minutes per eye and there was no pain or discomfort at all. If you are considering lens replacement I highly recommend using Optimax and seeking the service of Mr Balasubramaniam Ilango who is exceptional in his field.

My eyesight is pretty much perfect and I have had minimal issues, the staff have all been lovely and helpful. My biggest issue has been the communication, I had to email to be told what time my original appointment was and there is no email or text confirmations or reminders for any of the follow up appointments which is a bit of a pain.

I was so nervous prior to my lens replacement surgery however, the staff were amazing and could not do enough to put me at ease, I would highly recommend this treatment at Optimax this has changed my life. Everything from start to finish was amazing thank you for giving me my sight back!

Great service and price! Finally went through with getting laser eye surgery after looking into it 10 years ago. A week now after the procedure, and having just had my second check up (first being day after, second a week or so after and a 3rd due 3 months after) and my eyes are perfect.
Thank you to everyone and especially Optimax in Peterborough

I had LASIK eye surgery on Thursday at Finchley Road and wish I never went ahead with it, I was too much in my head wanting it done and was ignorant to the people around me telling me thats it’s your eyes and you shouldn’t do it if they aren’t too bad.

My prescription was low -1.5 in left and -1.75 in right for my glasses and I could see without them but blurry in long distance.

If I could go back in time to stop myself paying in full and scheduling the appointment I would absolutely do it, the experience with the people isn’t bad but the results and pain I feel and regret overweights the benefits, first 3 hours very unbearable pain and didn’t want to be alive quite frankly very dark mental state and the fact that you don’t even get monitored they just do it and you’re sent home straight away shows they just want to get as many people booked in so they can make as much as possible and I can understand that but surely they should implement a waiting room where doctors monitor you or facilitate your healing.

The next day I went into Peterborough to get my eyes tested and it turns out I have 20/20 vision but to be honest I don’t see as clearly as when I had my glasses thats either because they operated a different prescription to “last you longer” from surgeons words but this is not ideal because it takes getting used to and you always stuck in your head why did I do it if I can see perfectly with my glasses? Im sure as time passes I will adapt to this prescription but something to mention as I want to be as honest as possible.

This is my experience so far now it’s 3 days and it’s healing but now I have severe stinging when using the eye drops.

I would say please DO NOT do it if you have small prescription and glasses aren’t bothering you too much, my glasses I realise now weren’t bothering me at all and it’s amazing after you lose something how much you realise you miss it and wish you had them back. I am young to mention as well only 18 and don’t know how this will effect me moving forward as also I have to stop my boxing and protect my eyes very much for the rest of my life as in contrast I didn’t have protect or care for my eyes at all they were fine.

May this review make you think properly on why you shouldn’t go ahead because if your glasses are not a big pain you will regret having the surgery most likely.

Last thing to mention your eyes after the operation no matter how long passes will never heal as if they were never operated so that’s very important also to remember!

Edit 07.01.2026

It has now been nearly 3 weeks and I feel much better and have changed my review from a 2 star to a 4 star because my eyes have healed a lot and I don’t have sting in them any more and even when using the drops it’s all fine. One thing thats keeping it from a 5 star is because I can still see bright halos especially at night and when driving but hopefully this improves and I can say my don’t do it has now changed to a DO IT just be patient when recovering.

Best thing I’ve ever done! Would definitely recommend. I go mine done at the Leeds clinic who were absolutely amazing, so happy with the results and also the care during the procedure.

I was made very welcome and relaxed at the Cardiff Clinic.
Staff very attentive and professional giving lots of reassurance and information on the procedure and what to expect from start to finish.

Could not rate Cardiff optimax higher, professional friendly staff, no pressure to make a decision and very efficient with good after care

Had cataracts removed and lens replacement done at Optimax, Charing Cross, Glasgow. One eye in November and the other last week. From the very start all the staff were professional, knowledgable and very reassuring. Surgery and follow up dates were flexible and arranged for times which suited me best.

Just been discharged after my final checkup with the Optimax Brighton clinic & I have to say ALL the staff were absolutely brilliant throughout. I am absolutely delighted with the outcome of my Refactive lens Exchange -a complete game changer! I would certainly recommend giving the clinic a visit if you’re considering an upgrade for your vision.
I also found their length of time in this field very reassuring.
The staff were professional, friendly and very supportive and the surgeon is amazing. 10/10 from me for a truly great experience!

The staff in the Cardiff clinic are wonderful. From the beginning they treated me with kindness and res. They are very professional and the operation was painless. The aftercare is also faltless

I had a wait to be seen, but it was well worth it.
The operation is not too bad, bearing in mind it is the eyes which is being worked on. But it is now a day later, and I am delighted with the progress. I am seeing a lot clearer now (as your sight is hazy at first, but now a lot clearer). My follow up check up was very good as well.

I have a phobia of eyes and Fionna and the team were able to get me through my lasik appointment, they were top class from start too finish and are always on hand and happy too help, I can’t believe the value for money I got with now having 20/20 vision.

This has been the most exceptional experience of my life. The entire team, from the front office staff to the opticians and the surgeon, demonstrated outstanding professionalism and expertise.

For anyone in a rush my headline take-away for this review is that it was an amazing experience, quality result with a highly competitive price and excellent service.

I first reached out to Optimax (Glasgow) in October, 2025 as I made enquiry with numerous laser eye providers across the central belt of Scotland. They were by far the cheapest from the outset and Elaine was my first point of contact. She was knowledgable, high professional and extremely helpful with my array of questions. Booking in for my initial appointment was easy and involved no pressure at all to progress with any treatment.

I was looked after at my initial appointment by Lauren who was equally fantastic in terms of answering my questions, giving me a tour of the branch and facilitating my consultation with the Optometrist (I unfortunately can’t remember her name but she was brilliant). Thankfully, I was eligible for LASIK and the team were kind enough to help me navigate the booking of appointments for treatment and follow-up around my chaotic work schedule.

As a patient, I couldn’t get treatment until I had an appointment with my Surgeon - Dr Malcolm Samuel. Given that I had a little anxiety about the treatment, he spent extra time explaining each stage in detail and gave me the reassurance that I needed.

On the day of treatment, booking in was flawless and the team immediately took great care of me. I was anxious and apprehensive but the team did so much to settle my nerves. When it was time for surgery, I was looked after by the amazing Bibi, Lauren, Nicola (Nicola kindly held my cowardly hand for the duration of my treatment) and Dr Samuel. I was so surprised at how quick the treatment was. There’s not doubt that it’s a slightly odd experience getting laser eye but as the biggest coward around, I can tell you that there was no pain, the process is slick, quick and within a minute or so of walking out of the theatre - there was already an improvement in my vision.

I got leave almost immediately and followed the advice for the first few hours post-surgery which meant that I was comfortable. Within an hour - I looked out of my window and was amazed at the new high definition before me! A routine follow-up appointment took place the next day and then a week after - all consistently providing reassurance and key information.

I now have better than 20/20 vision. My eyes feel less gritty every day and I can’t emphasise enough how delighted that I am with the result. For me, it’s reassuring that I know that I can call or visit the team at any point for any advice or to help with any queries. Team Optimax Glasgow - thank you, thank you, thank you!!

Had surgery this week in Cardiff. For my laser eye surgery, it went absolutely amazing I was Nervous for nothing, loving having new eyes no glasses the staff were all amazing. And top surgeon thank you all at Cardiff kings way much appreciated xxx

From initial contact through to having ops on both eyes, the staff at Optimax Glasgow were excellent. Nicki and Lauren ensure you are well informed and looked after pre and post op, and the surgery team make the experience easy and relaxing.
All the staff are welcoming and friendly, making a stressful situation easy to cope with throughout.
Should you require the need for eye surgery I would recommend Optimax Glasgow the place to go.

Everyone was brilliant, from the lovely ladies on tbe front desk to the surgeons.
The operation (2 in my case) went incredibly well with no mucking about or time wasting.
I would highly recommend using Optimax.

I had my laser eye surgery done at Optimax Birmingham, and I couldn’t be happier with the whole experience. From start to finish, everything went smoothly and completely stress-free.
A big thank you to Iqra and Amy — they were both so helpful, reassuring, and professional throughout the entire process. They made me feel comfortable and confident before, during, and after my procedure.
My surgery was a complete success, and my vision has improved wonderfully. I’d definitely recommend Optimax Birmingham to anyone considering laser eye treatment!

My experience at Optimax Manchester was truly phenomenal, encompassing every aspect from customer service to the expertise of the surgeons. The staff's dedication to patient care especially ASEN, SARAH and Gordon was evident from the initial consultation, where they patiently addressed all my concerns and provided thorough explanations. This level of attention and support made me feel valued and well-cared for throughout the entire process.

The professionalism and skill of the surgeons were equally impressive, instilling confidence and reassurance. Their expertise was evident in the detailed pre-operative assessments and the clear communication about the procedure itself. Knowing I was in such capable hands significantly eased any anxieties I had, making the entire experience feel safe and well-managed.

Overall, Optimax Manchester exceeded my expectations, delivering not only exceptional medical care but also a customer-focused approach that made the entire journey smooth and stress-free. The combination of outstanding customer service and top-tier surgical expertise makes Optimax a standout choice for anyone considering vision correction.