Optivo Reviews 

the worst company i have ever known in over 70 yrs.
still awaiting indoor communal lighting repairs after 5 months, with sveral phone calls and promises.

Every year since 2020 Optivo feel the need to cut off all my utilises. No gas, No Heating, No hot water. For a very long time my heating has been Luke warm both in bed room and living. To date Optivo has sent about 12 to 15 engineers to fix whatever is wrong, the heating still the same I requested for external engineers this they refuse. It has to be who they want or I remain the way things are, I am disabled suffering bullying from Optivo, their only interest is to do gas check every year, repairs they do not care. They insult, make fun and has to be their way or noting at all. They just show up in January 2023 to cut off hot water, no heating. Anti-social is another story for another time. My greatest mistake is accepting housing association property. Every day you pray to see the next, the stress. I thank the creator am able to write this without heating.

It was a very friendly and polite conversation, often excused me if there was a short delay in answering me.

Just when you thought Optivo could not sink any lower they do just that. An elderly disabled man told he was having windows fitted like his neighbours, told they are authorised and waiting to be fitted gets told on the morning they are being fitted that Optivo never authorised them and then they try to pass the blame onto the contractor. I called them and although the two ladies I spoke to were polite and caring I find out that the person who stopped the windows was a manager who had turned up at my flat unannounced to talk about some emails I had sent about replacement doors and who subsequently looked around the flats and reported back that the windows did not need to be replaced as they were fairly new. This is correct and we were surprised that he was getting new windows but as all windows were being replaced with a new design of windows we were told he would be getting them. I was told that there was a delay in ordering them because authorisation was needed but then I got told that this had come through and the windows were ordered. We moved all his furniture ready and then get told by the fitters that they weren't doing them. To make matters worse an anti-social tenant who had all new windows four years ago when this elderly neighbour was told he could not have his badly needed windows done is having the new design windows. Get a grip Optivo, don't treat your good residents this way. I have put in a formal complaint but wanted to get it on this site to let people know that they are not a caring organisation and as my elderly and disabled neighbours always say they are made to feel invisible. And a message to people putting 5 star "invited" reviews on this site for courses, workshops and because someone has been polite over the telephone, you are just distorting the overall rating for this appalling company. There are genuinely appalling reports on here from people who are sick and tired of fighting for repairs, help with anti-social neighbours etc and to see the rating for 5 stars makes my blood boil.

I wrote an email about the need to update my whole bathroom,not only to repair the hole in my wall(20 years in their property)their automatic reply was 5 business days to receive reply ,now it has been over 11 days and still no reply!Getting any repairs done equals to a miracle.Now theyv'e merged with Southern,it's worse.
The workman came last week (finally) to inspect my bathroom wall that has had a crack,which became a hole,said that the wall needs to be retiled all the way to the ceiling ,made a phone call and said see you sometime in March!Diabolical service !Can i withold my rent until March!!

Unfortunately, I purchased a new flat from Optivo (shared ownership) last year. I'm having heating and hot water for several months and they don't seem able to take care of it. We were around 20 days without hot water these last 2 months, and the heating not working for months. We are using electric heaters. They keep providing temporary fixings, which don't work at all. Yesterday and today, again, no hot water or heating. Complaint letters were sent and reported to the council and ombudsman, but the situation persists. Together with leakages from above, and serious balcony door defects (big draft which took 4-5 months to be fixed).
A complete shambles. Please avoid.

i have a leaking roof, the last time this happened the so called roofing contractors which more properly would be goofing, tried to claim, that the niagra falls comming through the roof was caused by condensation and mildew. after 6 months of sleeping in a bed with raindrops literally falling on my head, they finally condescended to put up some scaffolding and go and check it, found, the leak and fixed it. it just took about 6 months in winter with leaking roof and about 2 or 3 visits from the goofing contractors to fix it.

now the leaking roof has re-appeared, how long are they going to take to fix it this time, with raindrops literaly pattering on my carpet, bed and head and falling mere inches away from a plug socket.

when my downstairs neighbours once said that there was some water leaking into there flat, i had phone calls, emails galore from optivo to enter my home to investigate it, nothing ever came of it.
there flat is rented out by another landlord.

when it comes to optivos own tenants they dont seem to give a monkeys and wont lift a finger.
theres a bunch of flowery stuff on there website about well being of there tenants, but when it gets down to it, 2nd rate ineptitude and shoddy lack of concern are closer to it.
given that water leaking onto electric sockets is potentially lethal there attitude is really out of order.

Very poor service. I always have horrible experience when requesting for repairs or maintenance in my flat

Tried emailing this company regarding sheltered housing many times never bothered to reply, spoke to two different people but didn't have a clue, after reading the appalling reviews, I'll stay where I am, many thanks,

I have been trying to sell my shared ownership property for the past year (Jan 2022).

At every point Optivo were involved, they caused massive delays resulting in months and months of pointless waiting.

From confirming receipt of intention to sell documents, setting up an online listing, providing the memo of sale to now spending two months doing nothing when requested to provide basic information for solicitor enquiries.

It is January 2023 and the contract for my sale has not been exchanged because of Optivo.

They are a shambles of a company and I would not recommend shared ownership with them as when it comes to selling you are basically trapped with no way out until this incompetent company decides to actually do their job.

Updated - 31st January
Still no formal response from Optivo, they contacted me on here and I provided information to hear nothing further. This led to me lodging more emails on their complaint system to receive a reply back from a person stating I’d have a response on the 24th. It’s now the 31st and I’m still waiting - having sent another request for information. Optivo have now merged with Southern Housing, probably in an attempt to shake their bad reputation, however it’s still the same incompetent business practice. Do not get a house renting or shared ownership with either Optivo or Southern Housing or whatever they rebrand themselves to next.

(NOTE TO TRUSTPILOT.. SHOULD HAVE 0 STAR RATING)
Now 17 days where the lift is not operating at Milton Road in Croydon.
Endless calls to the local office, head office and Premier ( hahahaha) Lifts who are their contractor. Who informed me 'you'd be waining longer than two weeks for Kone to come out haha'
Latest 22/12/22 from head office is 'it won't be repaired until the New Year'
Think carefully before moving here.

If I could give them zero I would.They tell you things like “we will get back to you”an insult after you’ve waited multiple time frames.”You need to speak with complaints”, we hen you have before.They just can’t just get on with it,finish,sort issues.There’s always been a drama involved, from before I signed my tenancy to now.
Problems still outstanding,don’t bother to tell me we will be keen to sort anything as you haven’t.Oh and on top of all the other rubbish,you should really inform tenants if you are going to descend with scaffolding outside our homes.When I enquired,couldn’t find, anything,scaffolders were rude,then I had to phone around,Even with call backs there wasn’t knowledge about anything.It’s called common courtesy.I won’t even mention all the other crap I’ve gone through here!!.Only since before June When I signed.
Like someone else on here said unless you have a choice,don’t rent from them!!!
I did a swap.Others Prob rehoused.Best advice to get stuff done by them completely,before you sign,so you’re satisfied if you have to live in their property.
They implement all these policies of getting back to you,etc.Everything takes forever.However they don’t follow them,and infuriatingly tell you,you have to wait again.
Useless association,also by the way also relayed by the businesses that they send here.Whatever they are now called.

Excellent service, wonderful, got the job done. Operatives have great rapport with each other and myself, great sense of humour.

Have just completed a business course with the team and it was fantastic - Superb information and help on a wide range of topics (such as business set-up, marketing, sakes, website, social media etc) I found it so helpful and informative

Worst housing ever. Never answer complaints, never call back, unless asking for money. Pay a service charge for nothing... left us over four weeks and counting with a broken boiler in freezing temps because they do not want to pay out for a new one.. left us in summer without hot water for 5 weeks too.. only care about money, ignore any issues with the house that is supposed to be their job to sort and keep safe.

Clear and kind communication.
Helped me with my request quickly

Bob the gentleman I spoke to was very polite and helpful with all my enquires I had.

Jude and Jasmin were amazing! The course was great and we were provided with a lot of tips and materials on how to start a business. I would definitely encourage anyone to enroll in the course. I feel more confident:)

I’m so glad I did this 3 day course. I strongly recommend it to anyone who wants to start or develop their own business. It was so informative, inspiring and insightful. Jasmin and Jude were brilliant coaches. They were kind enough to share their experiences and struggles with running their own businesses. ⭐️⭐️⭐️⭐️⭐️

Anita the call handler were absolutely amazing. I felt very grateful for her kind words .and she very professional . Best person from optivo for support. Also very considerate and made me feel like I was worth being heard. Absolutely fantastic af her job! I felt absolutely distraught until I spoke with Anita. Thankyou Anita.