Optivo Reviews 

Debbie was very helpful and dealt with my enquiry well

Debbie was most helpful , kind and knowledgable.
Great customer Service.
Thank you.

Debbie was very helpful and explained things clearly and honestly

I was very pleased with the level of care during my call today (and also in the past calls) .. felt very understood and helped and supported with my quires and directed to others teams that could help me. Came away from the call with peace of mind.
Thank you.

The girl I spoke to today was really nice and patient with me. She made sure to check that things were raised to the right people for concerns I had. She was very polite and respectful.

Anita in Customer Services is the ONLY reason I have given such a high score. Southern, as a company, is quite dreadful and would rate less than one star. Anita, on the other hand, deserves the full 5 stars. She is professional, yet empathetic; listens properly and understands the issue and takes appropriate action to get resolution. I wish we could ask for Customer Experience Advisers by name when calling in, as Anita would be my first choice every time.

Optivo has possibly the worst sales team in south east England. The pure lack of communication I’ve had over the last few months is a joke.

December 2022: sent an application for a house I was eligible for. Was told to complete a finance assessment and then they’d contact me in 3 days.

8 business days pass and I hear nothing. So I sent an email to make sure they received my info. Was told that they had put sales on hold (?) but they’d contact be when they reopened them to discuss my application and get things moving.

A month passes, I notice the property I’ve applied for is now sold, along with other properties listed on the development. Yet I haven’t been told sales are open. I send in another application to the sales address and this time additionally send an email directly to a member of staff to let them know I’ve sent in another form and I’d appreciate confirmation that they’d received this.

It’s been 2 weeks and nobody is replying to any emails and I bet my application is just sitting in an inbox somewhere and someone else will purchase the property I’ve applied for. Again.

I’ve actually sent two separate applications and enquiries through the optivo portal, one by me and one by my partner and neither one has had any follow up!

On time response to my email enquiry. Provided useful information, via the phone. Very proffesional.

It is very very interesting to read the mixed good and bad reviews yet the bad outweigh the good reviews which is a real shame
However currently the plus side for us with Optivo is our Aftercare Manager Tozin Soude who has gone to lengths to assist all of the tenants in our block Almighty Lord help us when she is gone who know who will take over
However i’m glad 🙂 as tenants in this block we are all like family and we stand together and fight together so we are extremely united in our struggle and together we manage as a family not just neighbours i’m very grateful that the lord blessed us with such awesome neighbours
and TOZIN SOUDE

If we could give 0 stars, that would be our choice.

Nothing new here as you can see from all the feedback in this page, however it's good to maintain this updated so everyone can see that nothing has changed.

In sum, we bought a new build flat in London through a shared ownership and basically the flat came with many defects - extractors not working (they were never installed according to someone we paid to fix it), handles falling apart and for 2 weeks, we had no electricity due to the customer service having no clue what the providers actually were.

We weren't worried as we had just moved in and were within our "liability defect period" and would soon/eventually received a settling in visit to check on us. Obviously this visit never happened and after emailing the company we were told that the period was over and that they wouldn't be responsible for any issues. Basically, from what we could understand, the period (warranty, let's say) starts when the construction was over and not when we moved in (?) - as the flat was over a year old (we found out though this), nothing they could do anymore.

To sell you the flat, everyone is responsive and lovely - aftercare is another, more horrendous, story. We have all the evidence saved, however to start a legal battle would be too costly for us at this point. That is what they count on, that not enough people will have that courage or financial freedom to pursue their rights.

Stay away if you can!

Not able to speak to dedicated housing officer or directly to team in regard to emergency home adaptations. Once you get through on the phone the person I spoke to was understanding and very helpful. However they were not able to give a time frame, likely due to processes. 8 days is not acceptable for urgent adaptations for safety in home- Occupational Therapist, Lambeth

I would like to say thank you to all of you for organising and making it possible for me to take this training. Which would make a huge if not life saving one day.

As a tenant i am fed up of complaining about issues that should have been resolved in December.Ive booked the same issues 4 times and no one turns up

Thank you Kadian for helping my dad
Thank you so much Kadian for helping my dad to renew his Sia badge as he was finding it difficult to get a job. You have helped him with his confidence and when he received his badge it made all the difference. He is now working in a field he loves and couldn't be happier.

Thank you Kadian for your support , your always so polite, friendly and helpful. You make me feel more at ease when I speak to you and you word things in a way that helps me to understand. I feel so much more motivated than I was and you've really helped me build on my confidence , so again, thank you so much.

DO NOT BUY any flat from this company. I have received a flat with a damaged open window, damaged ceiling, the boiler of the building has not been working (according to the residents since July last year), hence there isn’t a heating system that works properly, the constructors damaged a window when they came to fix the ceiling, and do not want to take responsibility. Already said they didn’t do it and are playing a blaming game. Btw, they didn’t even fix the ceiling. They were advised by the building developers to inform the new buyers about the boiler problems but they didn’t say anything. There is an office space downstairs, I will make of it my office and will make it my work to advise anyone coming to see the flats of the problem, I am also printing flyers which I will start giving people around Croydon and I have been doing research on new buildings in the area, I will leave them on other developments too. I have gone door to door on my building to ask people for advise and almost every flat have had similar or probably worse issues. Nobody even give a proper explanation of the problems. Nor when those are going to be fixed. From other residents I realised that this will be a constant battle and prob something will be done after months of fighting. They will exhaust you until you do not want to do anything more. From tomorrow I will bring my portable desk downstairs, come and see me at the grove in Croydon and we can discuss, I can show you around my flat and the problems. DO NOT LET these people scam you.

The staff you have answering the telephones are very helpful in helping me also the Housing officer called UZURI was so kind to my
sister 84year old when she visited her my sister got very upset and UZURI reassured that she would deal with the spikes that had been put on my sister's fench by her next door neighbour I cannot say anything more, except you have a great team working for you

We are in the process of getting excepted for a house from another district before we are excepted we needed references from Southern housing/Optivo so called them up and spoke to a very polite professional and helpful lady called Anita she is with Sittingbourne office extremely helpful and made me feel at ease with the process please pass on my thanks and gratitude to this lady great asset for your organisation.

Thank you so much Anita .For the great experience and the customer service you gave me you very good at your job .and Optivo very luck to have you 10 act 10 and 5 stars Would give you more. Thank you for just being you

Southern housing & Optivo
My occupational therapist has sent 10+email to southern housing about adaptation since last august nothing has been done. I had 3 accident in my bathroom within the last 6 months waiting for adaptation. Last week I received an email to call customer service and press option 3. I told them I also have problem coming up stairs as there are no lift in the building. I seem to get no where . I’m now stuck at home when my bad day come. no one seem to want to help or have a clue on what they are doing. If you have disability avoid this HA

Update on review today is 13 June 23: it been a year since grab rail requested.

Still no grab rail or wet room install..