Optivo Reviews 

On 10.08.23. promised to provide me with assured common room booking for my 70th birthday party on 14.10.23. I can't do it myself, because person, who is grabbing our money as scheme manager actually is disaster of our place, turned into kind of rubbish bin, very unpleasant to cross yard, dares not to talk to me because I am criticising her. She behaves wild like somewhere from 3rd world village. That is not acceptable behaviour in civilised Europe and especially she is comforting her own life on my money too. Totally shameless person. SO FAR IT IS NOT DONE. SUCH WOULD NEVER EVER BE POSSIBLE IN NORMAL POSITIVELY RATED COMPANY, ONLY HERE. Because Optivo doesn't like nor do work neither be called in words such company earns, they created court against me, evict me. I want this court, I will be able to speak and be listened. So there I will ask support to get the place for my jubilee which I will have to postpone so long, because of these disaster and disgrace of human race.

Debbie F had a warm concerned voice, where she delt with my problem well leaving me at ease instead of being stressed about the matter.

Thank you Debbie F.

I called 3 weeks ago about the toilet that wasn't working properly and was given an appointment for 25th September today,but then they changed the appointment to the 19th September but it wasn't fixed. Yesterday i called again to see whether there was someone coming today they said there was no appointment on the system for today and rebooked for the 18th of October. Last evening the toilet stopped working there's no water in the toilet tank and it's not flushing. I called again this morning that the toilet wasn't working at ,they told me the only appointment they can give is on the 2nd of October.i have tried to explain to them that there is one toilet in the property and am vulnerable plus there are other people living in the property they said the only appointment is on the 2nd of October which is ridiculous. Am tried and feed up because every time you call nothing gets fixed.

Fabulous to talk to Debbie F at optivo she was really helpful and made me feel at ease 😀

As frontline staff are the first port of call to the company, it's very important who sits in such position.
I spoke to Debra regarding an enquiry, and she left me feeling uplifted with the nice tone in her voice and very helpful information.

Called SUNDAY 12pm with a burst internal water pipe INCHES away from the electric fusebox! Told its not a danger to life and to call back monday!

Monday get a call from optivo “ you will have a plumber with you between 8am and 3pm”

2pm another message “plumber will be between 3pm and 5pm” the useless and incompetent optivo clown turned up at 4.50pm! “Nothing i can do today” and LEFT!

29h with no running drinking water and now no sanitary water! So called the clowns at optivo! Told they will get us drinking water! This arrive all 4L of it yes thats right 4L thats it! 35h after leaving us with CHILDREN AND A OLD AGE PENSIONER with no drinking or running water for 35h! Breaking the LAW!

Now we are told it could be days! Days with running water! Sanitary water, no way to clean or wash, no way to now cook because we cant clean anything BECAUSE 4L IS GONE AND USED!

NOW 45h AND BACK TO NO WATER! NO DRINKING AND NO WAY TO CLEAN WASH AND TOILETS FULL AND STINKING THE HOUSE OUT!

THIS IS HOW OPTIVO TREAT PEOPLE! VILE BUSINESS!

IM SEEKING LEAGAL ACTION! THIS IS A CRIMINAL OFFENCE! AND IM SHARING THIS EVERYWHERE

Over all most of time helpful but and I say but the housing officers can be either hard to get hold off or you can't get hold of one at all and if your lucky enough to get hold of one in my experience they are very rude if the answers you give them do not suit there needs they make the tenants cry or upset them to the point that they just don't give hoot or are just rude to you and your family when there supposed to be impartial this has been going on for months so can't give u an accurate date my experience refers to all my experiences in the last year please do hesitate to contact me

Very helpful and polite and patient with me whilst helping me with my issues

Update on my Optivo/ Southern Housing nightmare !!
It is now 19 days since I last wrote about this Housing Association and still having to use a torch in my bathroom , it was the 11th April that the light and fan stopped working !!!
I’m just being ignored , as all I get when I complain is a message to say they will be in touch by a certain date , but when that CERTAIN DATE arrives , guess what ? NOTHING !!!! AGAIN !!!!
The only thing I have found out is they are saying I do have asbestos in my ceiling , if this is the case , then surely it is more urgent to get this job done !!!!
I have lost all hope in this situation !!!!

They tried to charge me £ 3134.95 of service charge and when i disputed and challenge with legal action they wrote it off. Bunch of unscrupulous rip offs.

Financial Incursions helped me with a gas and electric voucher and a Morrisons food voucher. Rachael has been very good at sorting these vouchers out.

The people answering the telephones have been very professional and helpful and I would give both the financial team and phone pool 10 out of 10 for their efforts to help me.

We were given 4 weeks notice before work began on our bathroom refurb. On the first day someone came and put down a plastic protective film over our carpet from the front door to the bathroom and then proceeded to do the electrics, on the same day the plumbers arrived and removed the old bathroom suite and plumbed in the new one.The 2nd and 3rd day the tiler arrived and did a brilliant job. The 4th day the decorator arrived and stripped the walls of wallpaper and then painted them in our chosen colour.The electrician came next and connected the shower and installed a new shower screen.The last day the flooring was laid, on the whole the tradesmen from Booker and Best were nice people and cleaned up as they went and the quality of the finished work is excellent.

THE REAL RATING OF SHG (YOU CAN FIND ON GOOGLE) -

Southern Housing
Grosvenor House, 125 High St, Croydon

1,8 out of 5.

*******

A CONSTANT GENOCIDE BECAUSE DOESN'T LIKES TI FACE THE REALITY, THE TRUTH, THE FACTS

OPTIVO - SHG CONSTANTLY TRIES TO PROVOKE SITUATIONS TO FORCE ME TO MOVE OUT (ONE WAS QUITE REAL, UNLAWFUL, COSTED THE A LOT AND WILL COST EVEN MORE), BECAUSE I AM SHOWING THEM WHO THEY REALLY ARE.

LIKE ALL TOTALITARIANS THEY DON'T LIKE TO FACE THE TRUTH AND USE ALL POSSIBLE VIOLENCE TO BROKE THE CITICISER. THAT'S NOT NEW IS THIS WORLD.

THEY DARE TO REALISE AN ABSOLUTE GENOCIDE TOWARDS ME. THIS COMPANY HAS NOTHING IN COMMON WITH HUMANITY, CULTURE, THEY ARE TURNING CIVILISATION IN OPPOSITE DIRECTION IN REGRESS.

SHAME, DISASTER AND DISGRACE OF HUMAN RACE.

THEY ARE FAKING RATING, ASKING TO GIVE POSITIVE FEEDBACKS.

:) :) :) THEY ARE SOOOOOOO AFRAID TO LISTEN THE TRUTH ABOUT THEMSELVES, THAT BLOCKED OPTION "TO INFORM COMPANY", OR SOMETHING CLOSE TO THAT.

The agent was very polite and helpful.
I was very happy that she was able to sort out my query.

Debra was excellent! Saved my life today with a needed bill!

Need to get the idiot who drives the little white optivo van heading for Sittingbourne at 6.45 this morning to learn that getting up close behind other cars and flashing the lights won't make them do 20 more than the speed limit.

I spoke with Debbie and she was amazing..Debbie took time to answer my questions and gave me some great information that will help me..
Thank you Debbie

*Edit* It appears I was wrong. My concerns were not taken seriously and as a result nothing has been done to help me with the situation.

Debbie and the team at Southern Housing take your concerns seriously. It makes you feel like a valued tenant.
Any questions just give them a call and ask. Thankyou

My daughter was living with her grandad to help him.when he went into a home my daughter ask to stay in the bungalow as she had medical problems.they told her to fill in the form and send medical evidence.and she did .3 mouths later she was told she would never have got the property and have to leave. Very under had and heartless company.offered no help what so ever.and there was a repair that was never done in 2 year .and was called ghosting. We're the whole bungalow was covered in black sticky dust.

The process was very patently take with sipathy and patient's