Optivo Reviews 

Spoke to Caroline Huey about multiple repairs. She was polite, helpful and friendly even though it was nearly 5 o’clock. I promised her a gold star ⭐️

Lovely Holly! A very pleasant experience, she dealt with my query about an ongoing repair with efficiency and confidence. Professional and friendly, she's a really asset to your company. Thank you Holly!

After seven years of living in London. They are the worse housing association that I ever had the misfortune to encounter. Do not ever consider renting their properties. They haven’t cleaned our windows in almost a year, our lifts are in a state of disrepair and dirtiness fit for wild pigs. Every time that we get in touch with customer service they take months to respond and then just give poor excuses or dismiss our claims saying that’s not their responsibility to do the job we pay them for because they know how to collect the service charge on time.

Optivo does not have any oversight over the properties they manage. Lack of cleanliness is the day-to-day, incomplete repairs are the norm, ASB and fly-tipping happens every week. You can contact them, but you never get anything resolved.

I wouldn't recommend to invest any money buying with Optivo as over the years the communal areas will deteriorate due to the lack of management from a competent managing agent. You will end up paying more with them and your property will lose value. I regret buying a property from Optivo.

I had a mindful and meditation course run by Tish, arranged by Optivo Housing Association with whom I am a tenant. I can honestly say, I have never been to anything like this before, and what I have got out of this is amazing, I find I am more relaxed after the meditation, and I have been able to take this into my own life. Tish is an outstanding teacher and an exceptional lady, she has time to listen to you and understand what is going on in your life. I would recommend this to anyone, whatever walk of life you are in. So beneficial in today's world. Thankyou xxx

For the first time ever I was given the proper/correct information to my enquiry. Lorraine, the Optivo agent, I spoke with was extremely nice and helpful.

Trying to resale my apartment and experiencing terrible delays from Optivo. It still hasn’t been advertised after 5 months and nothing outstanding from my side! No one answers the phones and email responses are few and far between. As an apology I was offered to sell through a real estate agency….but I would then have to pay 3% in fees on the entire property when I only own 25%. Basically, Optivo can’t be bothered to sell it and I am stuck.

Amazes me to see “good reviews” from the minute I moved In I’ve had nothing but problems! Unsupportive, uncaring, rude staff!. The house a joke!, the front and back garden that I was told would “be fixed” moved into my first ever home hoping to make it the best family home to be living in hell for TWO & HALF YEARS!. And diagnosed with situational depression due to the housing situation and being forced to live some where I HATE!. Disgusted! And unfortunately no lawyers will take my case other wise I would already be suing them to high heaven!. Be warned if your going to move into an optivo housing if your highly rated, or have ties or know your way around housing your probably be treated a lot better.

Bob was amazing, he listened to my complaint and took it all in, respectfully.

I found the customer liaison officer to be polite, caring and tried her best to ensure I got a positive outcome.

I am asking if other residents have had the same problems with Optivo regarding their service charges.
I live in a development for over 55’s in South London, leaseholders and renters. The residents have been in dispute with Optivo re service charges for over two years. They are block invoicing our accounts with many sites without verification, many errors on statements and unable to reconcile our service charge statements.. We have solar panels but Optivo unwilling to inform us of the allowance given for then, unable to check as Optivo only can give a schedule as block invoicing, not too sure who supplied the schedule. Gardeners charge over 66.00 per hour, the list is endless. We are now in the process of making an application to the First Tier Tribunal.
Optivo incorrectly overcharged residents for Communal Heating for many years, we have recently been given 130K refund. Apparently we are not the only development to be overcharged.
We are awaiting for our lights to be adjusted so they are not on althrough the night. This has been ongoing for many many months.
I would give zero stars if I could.

Very helpful lady on reception. So happy with how she helped us

I am very happy with the staff l have encountered with optivo. I have always found them to be polite supportive and helpful. And have repaired or responded to any of my needs to keep my house in exellant condition.this has not always been the case with other landlords.so l appreciate everything you do for me.

Called for advise regarding mutual exchange. Received helpful, friendly and professional support and even made provisions for me to make things go faster, smoother than had I not called.

it’s so ridiculous. Optivo telling me to rehome my dog because a lady keep complaining about my dog. Most importantly is the thing are not the truth. Everything I do that lady watching me and ready to make a complaint. Optivo did no investigation and telling me to rehome my dog. Also the customer service are so bad. I been calling them for 3days. There’s no one help me. They said they will call me back tomorrow. Tomorrow is end of the week? Is that how optivo sort it out problems? Optivo DID NO investigation.

So this is a flip review, (The person who helped me
Bob Edwards was amazing and I am so grateful for your help and for trying to help you are a hero to me).

That being said Optivo as a company is horrible, I am dealing with some new neighbors and made over 30+ ASB complains and it feels like nothing has been done. I am suffering so much and as a person who works but only gets 2-4 hours of sleep a night due to the Chaves that moved in under me, I feel so let down that bad behavior like this is not dealt with and from someone who just moved in. I thought probation was 3 strikes and your out but over 30 strikes and nothing has been done still. This is horrable service.

Spoke to a lady named Annika about my ongoing complaint she was very helpful and understanding and extremely professional, exceptional customer service skills. She made me feel at ease and let me know exactly what was happening which was wonderful.