Recently bought a pair of jak royals... So there was an initial hiccup as it got caught at customs... However the team were very helpful, and for once communicated via email through the process to let... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had some bad luck with receiving a wrong order, as something went wrong in the fulfillment centre. I e-mailed and received a very prompt response. The customer service that Ahmed provided was absolute... Toon meer
Absolutely fantastic company. A really cool site with uber cool products. I have bought a number of items from here and always been happy with the super simple buying process and the absolute quality... Toon meer
Having ordered a pair of sneakers in spring, Becky contacted me via e-mail months later and informed me of my store credit. Becky was unbelievably helpful and quick with her service and helped me fi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Discover a curated selection of men's clothing, footwear and lifestyle items. Connect with brands in a content-rich shopping environment.
Contactgegevens
Studio 203, W2 5EU, London, Verenigd Koninkrijk
- support@opumo.com
- www.opumo.com
Super fast and easy service
Super fast and easy service. My order arrived in two days with free shipping. Didn't need the return option. Great overall
4 november 2025
Review zonder uitnodiging
I really love your website design
I really love your website design! I believe it's greatest online shop design I have ever seen!
18 augustus 2025
Review zonder uitnodiging
Such a great site
Such a great site! It’s has a fantastic range of well curated, quality items which is backed up by a team of wonderful support staff. My new favourite retailer.
22 augustus 2024
Review zonder uitnodiging
My first time ordering from Opumo
My first time ordering from Opumo. I ordered a Nordic Knots rug. The rug arrived damaged from the shipping company. Every step of the way Gabrielle at OPUMO and Nordic Knots were superb in their customer service...exceeding all expectations. Thank you!
23 april 2024
Review zonder uitnodiging
The customer service at Opumo was…
The customer service at Opumo was excellent! Easy to deal with and brilliant products. Very happy :)
5 februari 2024
Review zonder uitnodiging
I love OPUMO
I love OPUMO, great stuff! Ordered a bag which arrived quickly and is good quality and very stylish.
Efficient leaving very satisfied customers. Thanking you kindly Opumo!
2 februari 2024
Review zonder uitnodiging
Très bonne expérience.
18 juli 2023
Review zonder uitnodiging
I recently purchased a t-shirt and I'm…
I recently purchased a t-shirt and I'm extremely satisfied with my purchase. The fabric is comfortable, the fit is perfect, and the design is exactly what I was looking for. Highly recommended!
20 juli 2023
Review zonder uitnodiging
Bon service client
Beau catalogue et service client appréciable. Gabrielle a réglé mon problème de carte cadeau rapidement.
Merci et à bientôt :)
4 januari 2021
Review zonder uitnodiging
Exceptional Customer Service
I ordered a Nordic Knots rug from OPUMO. The rug arrived damaged from the shipping company. Every step of the way Gabrielle at OPUMO and Nordic Knots were superb in their customer service...exceeding all expectations. Even though our order did not work out, i was blown away by this experience. The personalized follow-up every step of the way was outstanding. I would not hesitate to order from either company in the future.
11 juni 2020
Review zonder uitnodiging
Definitely will be back!
Most certainly will be coming back here to get other goodies...ordered some sofas and the service from Ahmed and Nick was friendly, efficient leaving very satisfied customers. Thanking you kindly Opumo!
10 maart 2020
Review zonder uitnodiging
A really positive experience
A really positive experience. I bought an item but chose to return it and found the contact team really helpful and the process straight forward. As the item had to be returned to manufacturer and would take time to refund, they offered to help with the upgrade I wanted to solve the cash flow issue. When the manufacturer was late in refunding, they stepped in. Dealt with the same person each time who was quick to reply and really helpful
21 februari 2020
Review zonder uitnodiging
Annoying website navigation
Love the stuff on Opumo but found the website really clunky.
Living in Singapore, I kept getting logged out and redirect constantly.
Just tried to visit the site after a month or so only to be directed to a page that says 'excess denied'.
A real shame that the site experience isn't as clean as the cool items they curate.
22 januari 2020
Review zonder uitnodiging
Antwoord van OPUMO
Hi Karen,
Thanks for taking the time to leave us this feedback.
Sorry to hear that your experience of the site in Singapore didn't go as smoothly as it should have done. One thing to note is that you should be using our global store (opumo.com/global) to access the site from your location. If you are and still encountering issues logging in then please contact us at support@opumo.com and we'll look into this further.
We're always on hand to help so don't hesitate to contact us if there's anything we can do.
- OPUMO
Good customer service
Quick, informative and helpful customer service.
20 januari 2020
Review zonder uitnodiging
Great customer service
Swift response and resolution of my issue (faulty trousers) with another pair sent in the post free of charge. Great experience and would recommend.
8 januari 2020
Review zonder uitnodiging
. I would not ever recommend this company to anyone.
Unfortunately, I've had no luck reaching anyone at this company. Just posted an honest review as Opumo has not refunded $510 of my money - Order# OP200208675.
I requested a refund SAME DAY (within minutes) because I did not get an email/ invoice confirmation of the transaction. I am very disappointed and have opened up an investigation wit my credit card company to resolve. Hopefully, I get refunded soon as it's been 4 days already. I would not ever recommend this company to anyone.
8 december 2019
Review zonder uitnodiging
Antwoord van OPUMO
Hi there,
Thanks for taking the time to share your feedback.
We received your email request to cancel your order at 00:12 and replied to you at 09:10 the very next day to let you know that you would be refunded when the funds had settled. In situations like these we would love to be able to give immediate refunds but this is not always possible as we can't refund a balance that is yet to arrive at our bank. I’m happy that our team and processes were at a very high standard in this instance. Your order was placed on Thursday, cancelled Friday morning and refunded at 09:45 Monday morning when the funds had settled.
Don’t hesitate to contact us if there is anything else we can do.
Best regards,
Esther
Experience Advisor - OPUMO
Opumo's customer service is second to…
Opumo's customer service is second to none. When my order for a pair of trainers were unfortunately out of stock, they went the extra mile. The only other pair I liked were £20 more expensive. When I asked how I should pay the difference, they said not to worry, and hooked it up as a good will gesture! Thanks opumo!
7 november 2019
Review zonder uitnodiging
I love OPUMO
I love OPUMO, great stuff! Ordered a bag which arrived quickly and is good quality and very stylish. Would definitely recommend.
4 oktober 2019
Review zonder uitnodiging
Antwoord van OPUMO
Hi Alex,
Yes! Thank you for your great review. Happy to hear that your bag arrived quickly (That's the dream, right?) and it fits your great taste too.
Take care,
Esther
Experience Advisor OPUMO
The customer service at Opumo was…
The customer service at Opumo was excellent! I did end up having a refund due to the failings of one of their suppliers, but this was no reflection on the excellent service I received with Opumo. They were courteous and very helpful every step of the way and quick to answer emails! Thankyou for that!
24 september 2019
Review zonder uitnodiging
Antwoord van OPUMO
Hi Amanda,
Thank you for sharing your experience with us! We are working hard on improving your experience by day - every kind feedback is very much appreciated.
I'm very sorry to hear that you had to deal with an out-of-stock situation. Since we support many small brands, stock can be very risky. However, you are very welcome to shop with us and have one of our advisors as an extra eye to prevent the same situation.
Have a great day!
Take care,
Esther
Experience Advisor OPUMO
Very Happy :)
Best customer service ever! Easy to deal with and brilliant products. Very happy :)
20 september 2019
Review zonder uitnodiging
Antwoord van OPUMO
Hi Abz,
Thank you so much for sharing your brilliant words with us. Really appreciate your feedback! We are always happy to help :-)
Take care,
Esther
Experience Advisor OPUMO
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