Opus Energy Reviews 7.569

I would give a minus star eating if i could. It's been a total nightmare from start to finish. I've been so stressed with the whole ordeal and it has caused my mental health to plumit. They left work undone with a 2-3ft deep home in my garden and signed it off as completed. They kept just turning up causing me to cancel appointments and then another time when they just turned up i was already at the hospital and they were less than happy that i would not return home staying they were already at my house and they claimed someone had told them i said i would be in all day... LIES!. I have a pond in my garden which has been in situ for 17-18 yrs with no issues at all and after they had been in my property it suddenly stopped working. There is power on my garage but from the outside of my garage to where the pond is there is no power. This has been dragged on for over 2 months now and today they have said it wasn't them. However all was well before they started to dig and use what is called a mole to dig through my garden to where the whole was at the other side. They also claimed that even though a Mike will cut through anything, they would have chalked where my cable was buried. This definitely was not the case. They mixed cement on my sandstone flags and didn't rinse it off afterwards so they would not have bothered to rinse off a but if chalk. If you value your home don't let them near it. I have been informed first hand of others having had their property damaged by this company and they take no responsibility for their actions. Some of the workers also smoked in my garden and left tips for room up cigarettes in the garden, just thrown out dropped on the ground. The work date started on the 13th Feb but went on and is still an ongoing issue today.

Poor outfit,produce a bill for £10k and can't provide any info to say what period/rates etc it covers?
On a previous complaint with the same account the Ombudsman ruled in our favour but now we have to return to Ombudsman for calculation of the bill.Terrible outfit.Challenge everything they claim is the correct way they are dealing with you,its not likely to be.They are in admin & savagly trying to claw back as much as they can,similar strategy as to when they traded.I pity them.

Is not the first time they make me mad. They are a bunch of liars. I don't know how this company can be legal.. in my previous issue i had to involve a solicitor to get my money back. And again now i will have to do it again. I was supposed to receive a refund in december 2025 and still nothing received. Wasting hours waiting on the phone they are making me mad.

Demands payment from our clients of an outstanding debt. Is unable to produce copies of invoices of the supposed debt. Passes the matter to debt collectors without giving either us our our clients copies of invoices of evidence of the debt. This is not the only negative experience us or our clients have had with this company and we will therefore never offer them any future business. Our clients and ourselves have been asking for copies of the invoices for 2 years. Why in that time can Opus not produce these?

Maybe they should change their name to Hopeless Energy. We sent all relevant documentation requested to prove end of tenancy, unfortunately they didn’t update their records and passed a debt, which had nothing to do with us, on to a rather aggressive debt collection agency 3 years later.

Customer service non existent

*** My reply to Adam ***

Adam’s statement gives the impression that Opus have resolved the matter.
They have not:
• They have not answered any of the questions raised in my SAR.
• They have not provided the missing D-flows, supply number history, engineer notes or safety records.
• They have not explained the conflicting supply numbers or the missing warrant evidence.
• They have not replied to my follow-up emails at all.

To be clear:
Nothing has been addressed. Nothing has been provided. Nothing has been resolved.

Opus Energy’s public response does not reflect the reality of how they are handling my case.

******************

My experience with Opus Energy has been extremely negative. I submitted a Subject Access Request months ago, and I still haven’t received the essential data I am legally entitled to. They have failed to provide D-flows, meter operator information, MPAN/supply number history, or any internal notes that should clearly exist.

What’s worse is the supply number Opus had on record does not match the supply number SP Energy Networks holds for the same MPAN. This inconsistency has caused long-term problems with my account, blocked supplier switches, and led to suppliers reporting my MPAN as incomplete or de-energised.

Despite repeated requests, Opus cannot explain the mismatch, cannot clarify whether the data ever existed, and cannot provide the industry flow history required to support the validity of their records.

Communication has been slow, dismissive, and incomplete, and I’ve had to chase constantly just to be ignored.

The lack of transparency and accuracy has caused me significant stress and has left me with unresolved data problems years later.
Opus also ignored my reports of a potential cross-feed issue at the property — something that could have arisen from either the structural damage caused by the New Ferry explosion or incorrect wiring by a previous occupant. This was a serious safety concern, yet Opus showed no interest in investigating it, recording it, or checking the meter setup despite being made aware of it. A cross-feed is a high-risk fault, and their lack of response shows a complete disregard for customer safety and industry obligations.

Just had a call back from Opus after my initial concerns and I cant fault Durrani.
He Explained everything so clearly with me and sorted every problem and concern I have.
Everyone should use people like him polite and helpful.
Thankyou Durrani for your faultless service today.

"I rang OPUS , the other day because my internet kept going on and off at , just as i was biding on line , a nice cha called Chris came and went on my roof on a horrible rainy day 24th OCT , and fixed it , he was here well over two and a half hours "very polite , cant Fault them "

Terrible customer service. Kept hanging on the line for 15 mins +. Gave up in the end

Take a long time to answer the phone
It is not good,

Polite young man dealt with us very efficiently.

They trying to collect a debt which no longer exists. Then told by a opus advisor to ignore the debt as it's happened a long time ago. When called back for a email confirmation they simply asking me to pass security when I have never had or used opus energy.ive emailed them numerous times but what's the point. Our conversation is recorded as evidence.The letter received is saying one thing and the advisors are saying another. Probably a scam as they can't figure or find anything about this letter.This is the bit when they reply and apologise saying the same old rubbish to every customer. Opus energy if you are reading this not surprising why you ceased trading. Bless you...Retards at it's best. 😂

Atrocious!!!
I had a refund due from them back from May 2023. it took them until April 2025 (2 years) to get back to me with an email with no reference. They then could not find the account from conveniently. After several phone calls in Many and June 2025 I finally got it resolved and the refund will come in 21 days!!!
Apart form the last operator who solved the problem the rest were rude and un helpful especially someone called Sham or Sam!

We informed Opus Energy that we are the landlord of an Industrial unit which became empty and asked them to send us the bill as a landlord account but they have ignorded completly ignorned us are hounding us via 3 debt collectors, we have had similar experience with Eon and Smart Energy and they promptly changed the invoice as if we are landlord/contract accounts!

The unit had been empty for three and half months and they are demanding £692.00 it is day like robbery!

Their agents are equally breathing fire on us!

Been trying to get a response from Opus for now three weeks - sent 4 emails wanting them to send our company the balance of the account owed to us. Absolutely no response at all to any email!

Charlotte from Metering is a complete life saver. I was having trouble with my meter for months until she was on the case, she has gone absolutely above and beyond for me and managed to pull off a total miracle by getting my meter changed over on such a tight time scale, even considering how complicated of a job it was. I’ve never been helped so much by anyone from a company and she honestly has saved my business. Thank you a million times!

The customer service representative I have just spoken to was rude beyond belief! It was all she could do to speak to me and she sniffed all the way through the call. There was not a please or thank you given when requesting and receiving information and she then told me I had not passed the security questions. I asked her what information was incorrect because as far as I was aware I had provided the correct answers to all the questions she had asked. She refused to say what was incorrect. I actually think because my query was quite complex she just couldn't be bothered. I told her she had been very unhelpful and that is was very rude to sniff through a call, no apology again.

Thank you Diana Mwala for for work that you did for me today. This has helped with our final jigsaw piece for our grant. Mrs Anna Dutton manager of the Huntingdon Neurotherapy Centre

Many thanks to Gavin Clarke for all your help & being so understanding.

The WORST company I’ve ever had to deal with.

Sadly both my parents and joint business owners passed away in short succession leaving us with no access to the bank accounts. I informed opus of this and explained it might be a while before I could get access to the bank accounts in order to settle our bill. They repeatedly showed no understanding or humanity. Upon sharing that my mum had recently died the response was ‘can you pay from your own account’ - condolences? Never….

Then instead of being reasonable and suggesting some kind of plan we could follow, they proceeded to slap hundreds of pounds of charges and sent in the bailiffs. All of which has been incredibly hard to deal with during a very hard time. The second we gain access to the accounts we will be leaving for a provider that has an ounce of customer service.

The rates are also pretty standard, you might expect this service from a cheap as chips provider. Would highly recommend choosing a supplier better known for their customer service.