Osborns Reviews 

On Sept 16, 2020 I ordered five PECO Wagons from Osborns, which immediately took my money via PayPal. Having received no further information, on Oct 1, I requested the status of my order and received a response that they "were looking into it." On Oct 22, I had received no follow-up so I inquired again and was told that Peco had been backlogged and they are "chasing the wagons for me." On Dec 7, I had heard nothing, so inquired again. Having heard nothing on Dec 14, I filed a dispute with PayPal. I finally received a response from Osborns via PayPal on Dec 18 that they were waiting for one wagon and could ship the remaining four wagons and credit me for the 5th. I said that was acceptable and I received the credit for one wagon. After a month I had not received the four remaining wagons or any further communication, so I contacted them again. After no response for a week (it has now been six weeks since Osborns said they would ship the four wagons), I have disputed the remaining balance on my charge card. Since Osborns had given me a partial credit on PayPal, no further dispute can be filed. So beware...do not accept a partial settlement on PayPal as if Osborns does not deliver, you cannot dispute the transaction again on PayPal.

Have placed two orders with this business in last couple of months and both had problems. The first which was slow to arrive had one of the two items missing. The second order, despite being shown as in stock did not arrive. After three weeks, a couple of emails and a number of attempted phone calls (phone never answered) was told item was out of stock. Have at least got my paypal charge refunded.
Will not be using again,

Poor service , Website lists items for sale but does not show out fo stock items , as previous reviews , no contact from shop hiding behind covid restrictions on communications , the only way to contact is via PayPal resolution dispute ,
The only positive is receiving a full refund via PayPal
would not recommend or ever use , look elsewhere Ebay is a much better option

Osborn Models is now a ghost shop, the only feature still working on the website is the payment module. So if you pass an online order you will receive no order confirmation, no invoice, no tracking number or shipment notification, your calls won't be answered and your email will get an auto response... but your money will be taken. (The only way to get a full refund is to use Paypal) Stay away from Osborn Models.

I ordered some items from Osborns Models some two weeks ago online and am still waiting for delivery. Up till now I've given them the benefit of the doubt due to the increase in parcel delivery problems being experienced by Royal Mail. However they are no longer answering the phone and have failed to reply to any of my emails regarding whether items have been posted. Have they gone out of business but still taking orders and customers's money as their ordering website still appears to be live ?

Osborn's appear to be an ideal destination for railway modellers however it didn't turn out like this for me. After ordering (and paying for) ballast and paint seven months ago I still have not received either. I have emailed them many times with only two apologetic replies, the most recent two months ago! Despite this, their website is still advertising that they are taking orders with no mention of any delays.

Placed order late Saturday, items arrived on Tuesday (second working day). First time I have used Osborn's but based on n of 1 excellent service. Once lockdown over will visit shop when in North Devon.

DREADFUL service. You order and get nothing but a confirmation email, they don’t take phone calls or reply to your emails.
A case for trading standards.
DO NOT use this shop.

Extremely poor. Ordered two weeks ago, only confirmation is by the fact I ordered via PayPal. Called daily for confirmation but the shop has not responded over two weeks at all times of the day.
Escalated issue to paypal, now hoping for a refund via them.

Would not recommend this shop in any way. Bought some couplings from their website which showed as in stock. 10 days on, I had heard and received nothing. Emailed and tried phoning but no response and not answering the phone. Had to open a case through PayPal. After another 15 days, no response to PayPal requests either. PayPal refunded. Avoid like the plague

Placed an order recently. Received immediate confirmation email but without a delivery date. I emailed for info and got an immediate phone call saying delivery within a few days. Caller was courteous and helpful. Will post again when order arrives but happy so far.

My reason for shopping here was to support small business during these difficult times and generally find that hobbies related business to be honourable and so did not seek out a review, wish I had as you can see here a lot of negative reviews.
My experience same as others in an absolute lack of communication. Even ignoring Pay Pal. I think most likely you would get there in the end but who wants this amount of hassle and worst, uncertainty.
All items were shown ex stock. This is the worst on line experience I have encountered. As a result, I will use a local shop even if a bit more expensive.
It took Pay Pal to sort out for me resulting in a refund and over 2 weeks of wasted time. Obviously they are completely unconcerned by these reviews as this has been their preferred mode of operation for years past.
Bye bye Osborne.

In May 2020 I ordered an item which was listed on the ship's website as being in stock but five months later I haven't received it. I have sent two emails requesting a refund but regrettably I have not received a reply.

Although the amount involved is small l will be pursuing this further with PayPal and with the magazine in which l saw the shop advertised.

Placed an order on the 1st Sept for Items + delivery totaling over £70. As had not received order or had any communication from them. I emailed on the 14th. Had a reply back saying waiting for PECO to send Stock. Checked website & none of items I ordered are showing out of Stock??? I have emailed back asking what items are they waiting for & the likely date of order being sent. Reading other reviews I'm getting a little concerned. Will update review when I hear back.

Despite some withering reviews, I have bought various items from Osborns over the last couple of years and they have always arrived promptly , my last order this week , arrived within three days

The great: Got exactly what I ordered and it was well packed.
The good: Michael responded quickly when contacted through PayPal.
The not so good: No reply to email through normal contact email address and it did take 4 weeks from order to delivery.

Normally, I would have rated this at 3 stars but, considering the times we live in, I think it's only fair to up this to 4 stars, as the impact of Coronavirus is causing major problems for all of us and I am thankful for all those that continue to maintain services through these times.

Update on my last post it seems the info email is not working very well
I sent one via PayPal and Michael responded within 24 hours
Maybe that’s the way to avoid frustration as others have posted a problem

This is the first time I've bought from Osbornsmodels.com
Despite the covid measures, after 14 days I got a message that they could finally deliver, and that the package was sent to the Netherlands.
After 9 days the Dutch mail delivered the parcel at home.
I give 4 stars because in the email i missed the track and trace . This one was present at the postoffice , because it was an International Priority.
Packaging was very sound and the ordered goods were received without any damage.

kind regards
Rupert van Swol

Give them their credit when it’s due! Given the circumstances they may have a slight delay, communications are not too prompt either, hence they drop a star, but otherwise definitely still getting orders out. I bought 40 items on a Sunday, dispatched on the following Thursday, arrived Saturday. Just five of my 40 items were not in stock and already refunded back through PayPal. I was concerned by earlier reviews but it’s important to put the record straight. Osborn’s is a local shop very much still in business and worth supporting!

Website still open for orders and taking payments - but nothing being sent out and not replying to e-mails. DO NOT USE