Michaela truly went above and beyond. She stood out from everyone else I’ve dealt with because of her genuine kindness, patience, and understanding. She made me feel heard, valued, and cared for, neve... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Third week in a row without bin collection. Absolutely disgraceful service. Panda has now failed to collect our bins for the third consecutive week. Once again, I contacted customer support... Toon meer
Bedrijf heeft geantwoord
Setting up new account is made so easy with the help of staff nenalou. Thankyou team PANDA for making registration so easy . Hoping to have great worryless business with you guys
Bedrijf heeft geantwoord
Rang panda customer service regarding replacement black bin. Was very surprised as expecting long wait but call was answered quickly and a very pleasant and helpful lady arranged everything. Reg... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Afvalverwerkingsbedrijf
- ook in
- Elektriciteitsbedrijf
- Energieleverancier
- Gasbedrijf
- Vuilnisophaaldienst
- Vuilstortplaats
Geschreven door het bedrijf
Panda is Ireland's largest and leading resource recovery operator. We achieve this through innovation, trust and unrivalled customer service. Greener utilities for a greener future. We're keeping it simple. #LeaveAGreenerFootprint See less
Contactgegevens
Ballymount Road Upper, D24E097, Dublin 24, Ierland
- 01 829 8992
- customercare@panda.ie
- www.panda.ie
4,4
Uitstekend
3K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Often my compost bin was not collected…
Often my compost bin was not collected and the temporary fuel charge applied since may which I never recieved any communication about is disgraceful. Customers should be made aware of how much extra they are being charged. I cancelled my .contract with them as this is UNBELIEVABLE
13 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We're sorry to hear about the missed compost bin collections and your concerns regarding the temporary fuel charge. We understand your frustration, particularly if you did not receive communication about the additional charge.
To help us investigate and address these matters properly, we have sent you an email requesting your contact details.
Thank you for bringing this to our attention. We appreciate the opportunity to make things right.
Quickly resolved problem I was having…
Quickly resolved problem I was having through messages
12 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We're glad we could quickly resolve your issue through messaging and provide a smooth experience. We appreciate you taking the time to share your comments.
I had forgotten to pay my yearly fee … …
I had forgotten to pay my yearly fee … So my compost bin not emptied … I called customer service I was greeted with a very nice staff member … Who made me feel it is okay … My Bin was emptied next day … Thank You. YZA. That was 5th. August. 5th
5 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for taking the time to share your experience, YZA. We're pleased to hear our customer service team was able to assist you and arrange for your compost bin to be emptied the next day. We appreciate your kind words and are glad we could help
Michaela was quick with response and…
Michaela was quick with response and knew how to deal with issue .
12 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We're delighted to hear that Michaela responded quickly and was able to resolve your issue efficiently.
Antwoord van Panda
Thank you for your feedback. We're pleased to hear you received great customer service and appreciate you taking the time to share your experience.
I was able to make contact but now I…
I was able to make contact but now I will wait to see if what has been promised will be done
11 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We're glad you were able to get in touch with our team. We understand your concerns and appreciate your patience while awaiting the promised resolution. We hope the issue is resolved as discussed and that your experience improves moving forward.
I contacted them about an issue and was…
I contacted them about an issue and was resolved very easily and quickly
11 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We're pleased to hear that your issue was resolved quickly and easily. We appreciate you taking the time to share your positive experience with our team.
Antwoord van Panda
Thank you for your feedback. We're delighted to hear you received fantastic and prompt assistance. We appreciate your kind words and are pleased we could help quickly.
Here in Wexford
Here in Wexford, Panda is awful! You literally cannot rely on them to collect our bins. Our waste hasn’t been collected for a month now and the compost bin can be every 6 weeks. If they don’t collect my recycling and we phone to complain… they’ll collect it a week later in their waste truck! What’s the point of recycling?
They have also done the same thing at our business!
We are currently waiting 4 weeks for a waste collection and it stinks! There’s bluebottle flies everywhere.
We called last week to complain and they said it’d be collected on Friday… it wasn’t. Then said Saturday… it wasn’t. I’m writing this on Monday and the irony of it all? They just sent us August’s bill and it’s still sitting on our drive!
Absolutely diabolical company who are now causing health risks because of rotting waste!
10 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We're sorry to hear about the repeated missed collections and the impact this has had on both your home and business. We understand your frustration, particularly regarding delays, communication issues, and concerns about hygiene and recycling, and we appreciate you taking the time to share your experience.
To help us investigate and address these matters properly, we have sent you an email requesting your contact details.
Thank you for bringing this to our attention. We appreciate the opportunity to make things right.
Nenalou helped me via online chat
Nenalou helped me via online chat. Resolved what I thought would take time, my query within minutes! Very helpful and would highly recommend
10 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your kind feedback. We're delighted to hear that Nenalou was able to resolve your query quickly and efficiently through online chat. We'll be sure to pass on your compliments, and we appreciate your recommendation.
Polite helpful staff member
Polite staff. Easy solution. Very helpful
6 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We're pleased to hear that our staff were polite, helpful, and able to provide an easy solution to your query. We appreciate you taking the time to share your positive experience.
Katrina Provides Excellent Customer Care.
It was a pleasure talking with Katrina this afternoon. A very friendly and patient young lady. She dealt with my queries and problems and, thankfully Katrina sorted everything for me successfully. Panda provides excellent customer care.
7 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your wonderful feedback. We're delighted to hear that Katrina provided such friendly, patient, and effective support. It's great to know she was able to resolve all of your queries successfully, and we'll be sure to pass on your kind words to her. We truly appreciate your recognition of our customer care and your positive experience with Panda
Im very happy with the service 😍
Im very happy with the service 😍 Alan or Alex(sorry can’t remember the name)from customer service was really very nice and very helpful 👍❤️
6 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your positive feedback. We're delighted to hear that you were happy with the service and that our customer service representative was so friendly and helpful. We'll be sure to pass on your kind words to Alex. We really appreciate you taking the time to share your experience with us.
Micaella was very efficient and solved…
Micaella was very efficient and solved my issue promptly. Great customer service.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We're delighted to hear that Micaella was able to resolve your issue promptly and efficiently. We'll be sure to pass on your kind words to her. We appreciate your recognition of the great customer service you received.
Spam von Panda
Spam von Panda. Ständig bekommen wir den Müll per Mail. Völlig inkompetenter Virenschutz Panda. 💩💩💩
6 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We’re sorry to hear that. We understand your frustration and appreciate you taking the time to share your concerns regarding our communications and service. Your comments have been noted and will help us improve.
To help us investigate and address these matters properly, we have sent you an email requesting your contact details.
Thank you for bringing this to our attention. We appreciate the opportunity to make things right.
Talk 0f 5 Star Service!!!! Within 7 minutes of dealing with your…
Within 7 minutes of dealing with your assistant Mari the new composting bin ordered from her arrived at my doorstop! It seems a delivery van was in my neighbourhood . This is an extraordinary turnaround.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your wonderful feedback. We're delighted to hear that Mari was able to assist you so quickly and efficiently. Having your new compost bin delivered within minutes is certainly an extraordinary turnaround, and we're glad we could exceed your expectations. We'll be sure to pass your kind comments on to Mari. Thank you for taking the time to share your experience with us!
My recycling bins were not picked up on…
My recycling bins were not picked up on the Friday morning. I was told to place the bins out again today Wednesday the 5th of August as an emergency service. They stated it had not be set up for today and asked the name of the customer service person to whom I has spoken. I had no idea. When I asked to speak to a Supervisor first they said they were not available and when I insisted I would wait the call was hung up. Both my bins are full. Very poor customer service follow through and a major disconnect between the Dublin office and Waterford. If I have paid the bill the service should be followed through. They will certainly not pick up if the bill has not been paid. I will be cancelling my account.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for sharing your feedback. We're sorry to hear about the missed collections and the frustration caused by the lack of follow-through on the arrangements made. We understand your concerns regarding the communication between teams, the difficulty reaching a supervisor, and the inconvenience of having full bins despite your account being up to date. We appreciate you taking the time to highlight these issues and regret that your experience has left you considering cancelling your service.
To help us investigate and address these matters properly, we have sent you an email requesting your contact details.
Thank you for bringing this to our attention. We appreciate the opportunity to make things right.
Nica was very helpful
Nica was very helpful
Rang me back to lmk that driver wld be back to collect bin
Really good at her job, well done
4 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your kind feedback. We're delighted to hear that Nica was so helpful and kept you updated by calling back to let you know your bin would be collected. It's wonderful to know that her proactive approach and great customer service made a positive difference. We'll be sure to pass on your compliments. Well done, Nica!
I really appreciated that I did not…
I really appreciated that I did not have to wait in a queue. That I could request a call back. I got that call back not long afterwardsThen my problem was handled immediately and to my satisfaction. I was very impressed with the company's handling of my problem.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your positive feedback. We're delighted to hear that the callback option saved you from waiting in a queue and that your issue was resolved quickly and to your satisfaction. It's wonderful to know that our team handled your concern efficiently and left such a positive impression. We appreciate you taking the time to share your experience.
Antwoord van Panda
Thank you for your feedback. We're delighted to hear that you received a very quick response and that your experience was a positive one. We appreciate you taking the time to share your comments and your support.
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