Michaela truly went above and beyond. She stood out from everyone else I’ve dealt with because of her genuine kindness, patience, and understanding. She made me feel heard, valued, and cared for, neve... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Third week in a row without bin collection. Absolutely disgraceful service. Panda has now failed to collect our bins for the third consecutive week. Once again, I contacted customer support... Toon meer
Bedrijf heeft geantwoord
Setting up new account is made so easy with the help of staff nenalou. Thankyou team PANDA for making registration so easy . Hoping to have great worryless business with you guys
Bedrijf heeft geantwoord
Rang panda customer service regarding replacement black bin. Was very surprised as expecting long wait but call was answered quickly and a very pleasant and helpful lady arranged everything. Reg... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Afvalverwerkingsbedrijf
- ook in
- Elektriciteitsbedrijf
- Energieleverancier
- Gasbedrijf
- Vuilnisophaaldienst
- Vuilstortplaats
Geschreven door het bedrijf
Panda is Ireland's largest and leading resource recovery operator. We achieve this through innovation, trust and unrivalled customer service. Greener utilities for a greener future. We're keeping it simple. #LeaveAGreenerFootprint See less
Contactgegevens
Ballymount Road Upper, D24E097, Dublin 24, Ierland
- 01 829 8992
- customercare@panda.ie
- www.panda.ie
4,4
Uitstekend
3K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service
The person who i was dealing with was so helpful and provided a excellent service and help
24 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your 5-star review! We're delighted to hear that the team member you dealt with was so helpful and provided excellent service and support. We truly appreciate your kind feedback.
Friendly and very helpful on the phone
Friendly and very helpful on the phone
21 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your 5-star review Emma! We're so pleased to hear you found our team friendly and helpful on the phone.
Micaella was very prompt in helping me…
Micaella was very prompt in helping me with my query. Great service.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your 5-star review Trish! We're delighted to hear that Micaella was able to help with your query so promptly. We really appreciate your kind words and are pleased you received great service.
Antwoord van Panda
Thank you for your 5-star review! We're delighted to hear you had a good experience with us. We appreciate your support.
Very prompt response from Micaella who…
Very prompt response from Micaella who was able to answer and resolve my difficulty with one reply!
24 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your 5-star review Carol! We're delighted to hear that Micaella provided such a prompt and effective response, resolving your issue in just one reply. We'll be sure to share your kind feedback with her.
The girl I was dealing with was very…
The girl I was dealing with was very helpful. She did give me her name but unfortunately I have forgotten it
21 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your wonderful 5-star review Anne! We're delighted to hear that our team member was so helpful. We'll be sure to pass on your kind feedback, and we hope to assist you again in the future.
Chelsea was very polite and assisted…
Chelsea was very polite and assisted with account promptly.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your kind feedback. I'm glad Chelsea was able to assist you promptly and professionally.
The operator I spoke to was lovely and…
The operator I spoke to was lovely and completed what I asked for efficiently and to my satisfaction.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
We appreciate your kind comments and are glad to know you received prompt and helpful service.
Mel from the call centre
Mel from the call centre - great job and thanks for the help
20 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your kind feedback. We’re pleased to hear that Mel provided excellent assistance and support.
Contacted Panda regarding an invoice…
Contacted Panda regarding an invoice overcharge via their text service and got a prompt reply and was promised money back in my account within 24hrs, so was happy with the fast reply.
Update: 25/08/2026 money hasn't been refunded to my account despite being assured it would be back in my account within 24 hrs . I was charged for three bins even though I only have two, Disappointed.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We're pleased to hear that your query was handled promptly through our text service and that the issue was resolved quickly. We appreciate your patience and are glad you were satisfied with the support provided. 😊
Very Helpful and friendly
I have been a customer with this company in Co. Donegal for years. Due to personal circumstances I have needed to contact various people over the years for help with my account. I have always found the customer care people helpful and friendly. I hope to be a customer for years to come.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your loyal support over the years. We're delighted to hear that our customer care team has consistently provided helpful and friendly service whenever you've needed assistance. We truly value your continued trust and look forward to serving you for many more years to come. 😊
Overcharged me for my last lift by…
Overcharged me for my last lift by charging me twice for the same one and now have put me over for next lift for recycling tmoro in debt. Never had problems with greenstar when they were in charge only Panda. Bin wasnr even overflowing prob had 5 tins can in and rest was paper and plastic from food box's so they don't have any excuse
17 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for bringing this to our attention. We're sorry to hear about your experience and understand your frustration regarding the billing and lift charges. We take concerns like this seriously and would welcome the opportunity to review your account and investigate the issue further.
To help us investigate and address these matters properly, we have sent you an email requesting your contact details.
Thank you for bringing this to our attention. We appreciate the opportunity to make things right.
Review of account.
I queried my upcoming annual charge for my service. I was immediately put through to the customer loyalty team.
Alex identified a plan that I think will save me money. He was very clear abut the terms of the package.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We're delighted to hear that Alex was able to assist you promptly and help identify a plan that could save you money. It's great to know he clearly explained the package terms and provided excellent service. We appreciate your support and will be sure to share your kind words with him. 😊
Every week coming for bin collection
Every week coming for bin collection. Very good customer service.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your positive feedback. We're pleased to hear that your bin collections are being carried out reliably each week and that you've experienced excellent customer service. We appreciate your support and thank you for choosing Panda. 😊
My interaction with Rose today was…
My interaction with Rose today was great. She was very helpful and attentive.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We're delighted to hear that Rose provided you with helpful and attentive service. We'll be sure to share your kind words with her. Thank you for choosing Panda!
I had a problem and Panda folks fixed…
I had a problem and Panda folks fixed it immediately . Panda is the best !
17 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your wonderful feedback. We're delighted to hear that our team was able to resolve your issue quickly and effectively. Your kind words mean a lot to us, and we're grateful for your support. Thank you for choosing Panda!
Good customer service on the other end…
Good customer service on the other end of the phone. No problem changing to a more appropriate tariff and replacing old damaged bins.
No issue with collections either.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your positive feedback. We're pleased to hear that you received excellent customer service and that we were able to help you switch to a more suitable tariff and replace your damaged bins. It's also great to know that your collections have been running smoothly. We appreciate your support.
Rogelio
I was talking to Rogelio on behalf of my 98 year old father. Rogelio was very understanding and patient towards him while dealing with his queries. Thank you so much.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your kind feedback. We're delighted to hear that Rogelio was able to assist your father with patience, understanding, and care. We will be sure to share your appreciation with him. Thank you for choosing our service.
Finally I was heard and issue resolved
Finally I was heard and issue resolved. I was dealing with this over a year and nobody cared to fix properly until now. Thank you
14 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We're glad we were able to resolve the issue and provide the support you deserved. We appreciate your patience throughout the process and are pleased that we could help.
Customer service person was helpful and…
Customer service person was helpful and clear with information and had a good manner
12 augustus 2026
Review zonder uitnodiging
Antwoord van Panda
Thank you for your feedback. We're delighted to hear that our customer service representative was helpful, provided clear information, and assisted you in a courteous and professional manner. We appreciate your kind comments and will be sure to share them with the team.
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