Parcel Pending by Quadient Reviews 

Hope did a great job resolving my isssue.

Thank you today parcel pending for your Swift help you guys are awesome

Terrible customer service. I didn’t get an alert for a delivered package. I waited for over 2 hours for a representative and was never connected. After my third attempt, I was connected and then was told they couldn’t locate my package and there was nothing else they could do, so “have a nice day!” Terrible service and hate that I have to use them at my property.

Gave me very good information helped me with all my packages shout out to Shawn

I didn’t receive a code for a delivered package, chat with Andrew V via message was super quick and helpful.

We've had issues with this service from the outset (9months), with driver's not knowing how to use the technology so packages being left and not connected to us so no way to retrieve them. 70% of packages left were this way so we constantly had to go to the office to have them retrieve the package and return to pick it up later.

In August the company updated it's app and it was a disaster. Now packages are left and notification from Parcel Pending was often delayed 2-3 days; sometimes only triggered by the office retrieving the package bc we were notified by UPS, etc of delivery.

I would signup for this service. Conceptually great - horrible implementation. More hassle than it's worth.

I called Parcel Pending's support number listed on their app and was given the option to get support via a call or text message. I choose text and I immediately received a text with a number to text support. The response was immediate. They were great. As I was texting, my Hubby called me stating that he found the package so, we didn't have to continue. I'm sure Parcel Pending support would have followed through to completion and respond immediately. Thank you for your support!!!

I had an excellent customer service experience with Susan Miller. She provided outstanding service and was extremely patient, understanding, and attentive to my concerns. I especially appreciated that she allowed me to explain my issue without talking over me or interrupting me.

Susan took the time to carefully double-check all of the information to make sure everything was correct and that my account was successfully restored and active again. Her professionalism, patience, and willingness to listen made a stressful situation much easier.

Thank you, Susan, for providing such great customer service. Your assistance and professionalism are truly appreciated!

Never used a parcel locker before. I ran into an issue where I received a package but had not registered yet. I couldn’t back date access unfortunately. I contacted a nice rep named Susan miller who assisted with getting inside the locker and ensuring everything was good for future deliveries. Great service.

i contacted parcel pending for the storage fee and the staff Erika Ramirez-Flores was really helpful!

The service sent many additional codes to pick up my package after I had already picked it up, which was annoying. So I called customer service and the wait time to speak with a human was 56 minutes. I wasn’t going to wait that long, but they also offered text support. The text support was actually so much faster than I thought it would be. They helped me clear the code in about 10 minutes and I wasn’t charged for my package.

I hate parcel pending, multiple times now carriers have forgotten to scan packages correctly to generate codes for packages and parcel pending customer service isn’t helpful in solving the missing code situation. It shouldn’t be that hard.

Had a very good experience Mr. Roberto he was very professional and polite.

I had a locker jam and required assistance. My review is 2 fold. The ease of getting thru to customer service gets like, 2 stars but the actual customer service is 5 stars. It's very hard to get an actual person for assistance. It took 2 days to get someone to help. Day 1, I called and it was over an hour wait. I attempted text support I was told it was unavailable after over an hour of waiting. The 2nd day I went straight for text support and was actually connected! Andrew V. was super helpful and was able to assist with getting the door open.

Conrad with parcel pending was a great help. Unfortunately FedEx messed up.

The attention to detail and customer service make the service worth it. Only wish is that there was a undeniable way to determine when delivery personnel do not follow protocol for dropping packages in the lockers.

I needed assistance with a package and Andrew V was able to provide me with assistance. I was very pleased and the issue was resolved in a timely manner.

Tina was absolutely wonderful, she was able to solve my issue and answer all my questions promptly.

Pretty useless customer service. They just defer to the leasing office. If a locker isn’t working, it shouldn’t be an option to be delivered to.

Tina from customers service was very helpful.