Parcel Pending by Quadient Reviews 

The amount of times they register parcels to the wrong flatmate is ridiculous. You can’t contact parcel pending to do anything, you can’t speak to building management, you’re just left in parcel limbo until we figure out whoever has it this time.

I’ve emailed again to see if we can register all names to send to multiple email addresses but probably won’t get a reply.

I understand the local couriers aren’t parcel pending’s problem but having my parcel get trapped in their metal jail every single time and not being able to get any help is driving me mad.

My experience with Parcel Pending has been very frustrating. I have had packages marked as delivered, only to open my assigned locker and find it completely empty. If a package can be marked as delivered but isn't actually secured in the locker, that raises serious concerns about how safe the system really is.

On top of that, Parcel Pending starts charging $3 per day after only three days if a package isn't picked up. I was going on vacation, so I used the vacation mode feature specifically to avoid these charges. Despite setting it up, I was still charged.

When I complained about this, I received a response from Hope that came across as unnecessarily condescending, explaining that I should schedule vacation mode for an extra day to avoid being charged. If I have to essentially anticipate a problem and add an extra day to vacation mode just so I don't get charged, then what is the actual purpose of the feature?

Between packages not being securely delivered to the lockers, excessive daily fees, and poor customer service when issues are raised, I don't have a positive experience with Parcel Pending. The system feels more focused on collecting fees than providing a reliable and secure package delivery solution.

great help！

Helpful and efficient

One of the worst customer service experiences I've ever had. Their locker system for our entire 4 building complex malfunctioned last month (inconveniencing hundreds of people) and they charged me late fees despite us picking up our package, declined our payment method though our card is solvent, suspended us for not paying the fees, never picked up their service phone line (I waited for hours) or answered my emails or support messages, and won't give me any way to pay those erroneous fees just to move forward. Opaque, unhelpful, inaccessible service.

My local lockers have been broken for months now. Emailed them and received a useless response saying contact the sender of the parcel- since when is the sender of the parcel able to fix a locker?! I then sent another email saying this saying that the sender couldn't help nor could the couriers as this is a Parcel Pending locker so surely Quadient are responsible? Received another email saying that they were aware of it and the technicians were on site- this was on 18th August and still the locker is not working. Their customer service are totally useless and they clearly don't care when there is an issue. I would advise you not to use these lockers because if you have your parcels sent there or use it to send parcels and the lockers break (not the first time this has happened) you are SOL and can't get any help to get your item.

I was able to track down what happened to my package thanks to Hope. She was absolutely amazing.

My pkg was delivered and the code was never received so I had to call customer service and Gabriela was patient and diligent about helping me locate it. I was impressed by the lengths she went to make sure mine and other customers packages remained secure!

More often than not my packages get stuck in the locker. I would prefer not to use this service.

Tina was very helpful over our text chat! I will say that the AI phone and text was very frustrating with trying to solve my registration issue. Just a few minutes with Tina and we were all good to go! Definitely took the sour taste out of my mouth.

Shout out Tina for helping me with my issue! She was very cooperative and helped me figure out what the issue to my problem was. Incredibly grateful to her! The text message conversation was very convenient as well.

Erica Ramirez helped with the parcel missing, was very fast and efficient and clear communication

There's nothing more frustrating than when your package gets delivered, when you're unable to retrieve it by using the access code that was provided....Well, rest a shore and be frustrated no more because just contact customer service, and that's exactly what I did. Margot was ready to assist and problem-solve the issue; the entire process from start to finish took around 3-5 minutes ( which includes me going back to the mailroom). I am very thankful for the help I recieved from Margot, I was able to get my package.

They were super descriptive and super quick and helpful! Customer service was so kind and friendly 10/10!!

I had an issue with an access code at latitude apartments and was unable to retrieve my package. Instead of waiting on hold, I was able to text customer support. Tina solved my problem promptly and professionally and I am extremely grateful to her

I initially made a call and they stated the wait time would be 73 minutes, so I opted to use the texting. It was very quick and smooth. Thank you Andrew for the quick service in getting my account updated. If you don’t want to wait 73 minutes or more use text to chat with a live agent!

Great, very helpful to the end and solved the issue.

Wonderful service. Very prompt. Thank you! 😊

I was experiencing multiple issues at my new apartment (San Pedro Ban Lofts) with our parcel lockers...and the app...and was soooo frustrated. Though I wasnt registered yet, the old resident had not been removed from the system so drivers could still choose the old resident and deliver packages...leaving my packages unavailable to me. I tried registering like my apartment advised me to after reporting the issue, but then couldn't get that to work, either.

I finally called to try to get support from Parcel pending, as my apartments advised they couldnt get the package either. I called and was told a 45 min wait...but that I could chat with someone. I was super lucky and got Tina!!!! She could tell I was frustrated and had been dealing with this for days and was so patient with me through the whole experience. She worked through all the issues one at a time. She even stayed with me while I walked to the locker so she could assist me in retrieving my packages.

I honestly haven't had such great customer service in a long time. So refreshing!!!! Wish I could tell her thank you one more time.

I’ve been having trouble with the parcel system in our apartment complex. Erika Ramirez-Flores fixed very quickly. I appreciate how fast and efficient the whole process was.