Just purchased a mobility scooter. Had no idea about what we needed . From start to finish I felt we were in very capable hands. Thanks in particular to Darren who delivered our purchase and showed... Toon meer
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My wife had a accident went to Davies Court Dinnington dealt with Parkgate mobility excellent staff friendly cheerful always there to help gave good advice had products delivered to Davies Court fo... Toon meer
Bedrijf heeft geantwoord
Visited the Batley branch yesterday with my Auntie who has recently suffered a fall and was having difficulty with being steady and safe on her legs. She was reluctant to accept any aids from the loc... Toon meer
Bedrijf heeft geantwoord
Professional and caring when purchasing a mobility scooter to give me back my independence. Ian was lovely, he helped choose and explained what would suit me. Talked us through and demonstrated how to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Parkgate Mobility is a multiple award winning retailer of mobility equipment. We also offer servicing and repairs on mobility scooters, stairlifts and other mobility aids.
Contactgegevens
Effingham Street, S65 1BL, Rotherham, Verenigd Koninkrijk
- 08007720744
- headoffice@parkgatemobility.co.uk
- www.parkgatemobility.co.uk
4,9
Uitstekend
2K reviews
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Heeft 66% van zijn negatieve reviews beantwoord
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I was served by Keith at Castleford
I was served by Keith at Castleford, he is a nice caring man,excellent service.
3 augustus 2026
Review zonder uitnodiging
Antwoord van Parkgate Mobility
Thankyou Michael for your review with regards to Keith at our Castleford store. Parkgate aim to make customer experience, one to remember, and it is great to hear that Keith didnt disappoint. We will pass on your lovely comments , and Thankyou for choosing to shop with our company
Wakefield Parkgate I accompanied a friend to purchase a…
I accompanied a friend to purchase a mobility scooter and the advice and the help we received from Adrian at the Wakefield Centre was over and beyond He was very friendly and knowledgeable and advised us exactly which was the best machine for my friend, which was not the most expensive one that he could’ve suggested Highly recommend anybody to visit this store
31 juli 2026
Review zonder uitnodiging
Antwoord van Parkgate Mobility
Thankyou Sue, for your 5* review regarding Adrian @ Wakefield store. It is good to hear that after visiting with your friend, Adrian went above and beyond to make sure he could source the best scooter for her in a friendly manner. We will pass on your lovely feedback, and thankyou both for visiting our store.
We were served by Adrian in the…
We were served by Adrian in the Wakefield store and he was fantastic with my parents and myself. Great sense of humour, approachable and had excellent knowledge. Purchased the rolls toe and he walked back to the car with Dad to ensure he knew how to walk correctly with it.
30 juli 2026
Review zonder uitnodiging
Antwoord van Parkgate Mobility
Thankyou Karen for your 5* review. We are glad to hear that after visiting our Wakefield store, Adrian was happy to help finding the right mobility aid for your Father, in an approachable and knowledgeable manner. We will pass on your lovely comments
Berni at the Batley store was amazing.
Berni at the Batley store was amazing.
Helped my husband get the correct scooter for him. She was friendly helpful informative. We shall be returning she is amazing.
Thank you
29 juli 2026
Review zonder uitnodiging
Antwoord van Parkgate Mobility
Thankyou Joanne for your lovely review. Customer experience is very important to Parkgate and it is good to hear that Berni @ Batley was able to find the best scooter for your husband , in a friendly and helpful manner. We hope he enjoys getting out and about, and will pass on your lovely comments. Thankyou again for choosing Parkgate Mobility
Adrian was extremely helpful and very…
Adrian was extremely helpful and very kind and gentle with my dad whos disabled - Highly reccomend !!
31 juli 2026
Review zonder uitnodiging
Antwoord van Parkgate Mobility
Thankyou H.M for your 5* review. We are pleased to hear that your experience with Adrian in our Wakefield store was a positive one. Customer care is our priority and it is good to know Adrian was kind and helpful. We will pass on your feedback.
What can I say lost all hope of getting…
What can I say lost all hope of getting my mum a recliner to suit her needs then Parkgate mobility you smashed it out the park Sheila and myself cannot thank rhys and Richard enough for going out of there way for helping my mum
I would definitely recommend to anyone 100% thank you so much
31 juli 2026
Review zonder uitnodiging
Antwoord van Parkgate Mobility
Thankyou Lydia for your lovely review, with regards to Richard and Rhys. Customer experience is very important to us as a company, and sounds like the guys did not disappoint . We are happy to hear that they helped Mum find the right chair, and will pass on your kind words. Thankyou again for choosing Parkgate Mobility.
My wife had a accident went to Davies…
My wife had a accident went to Davies Court Dinnington dealt with Parkgate mobility excellent staff friendly cheerful always there to help gave good advice had products delivered to Davies Court for a £10 delivery cost cheaper than a taxi thanks
All the best
MR @Mrs M BALL
30 juli 2026
Review zonder uitnodiging
Antwoord van Parkgate Mobility
Thankyou Martin for your lovely review with regards to Mandy at our Rotherham store. Customer care is very important to us as a company, so it is great to hear that Mandy could assist at your time of need. Thankyou again for choosing Parkgate Mobility
Parkgate in Wakefield
Parkgate in Wakefield, went in to buy a cheap wheelchair came out with one costing me £550 lol, Very good sales man Adrian. Credit to the company.
29 juli 2026
Review zonder uitnodiging
Antwoord van Parkgate Mobility
Thankyou Carl for your 5* review with regards to Adrian at our Wakefield store. Customer experience is very important to us all at Parkgate, so it is good to hear that Adrian was able to find the most suitable wheelchair for your needs. We will pass on your feedback and Thankyou again for choosing Parkgate.
Antwoord van Parkgate Mobility
Thankyou Casey for your review with regards to Tanith at our Swinton store. Customer experience is very important to all of us at Parkgate, so it is lovely to hear that after your visit, Tanith helped you find the right product for you. We will pass on your kind feedback, and are sure she will be over the moon that you found her customer care was Brilliant. We hope you enjoy getting out and about with your new powerchair , and Thankyou again for choosing to shop with us.
Professional and caring when purchasing…
Professional and caring when purchasing a mobility scooter to give me back my independence. Ian was lovely, he helped choose and explained what would suit me. Talked us through and demonstrated how to take apart and rebuild, maintenance and insurance. Very helpful and patient with us. Highly recommend the Retford shop for mobility needs.
29 juli 2026
Review zonder uitnodiging
Antwoord van Parkgate Mobility
Thankyou Pauline for your lovely review, with regards to Ian at our Retford store. We take all feedback seriously and are happy to hear that Ian made your experience pleasant. We hope you enjoy getting out and about , and will gladly pass you lovely comments on to Ian. Thankyou for choosing to shop with Parkgate
Hired a scooter for the day for my…
Hired a scooter for the day for my father from the Armthorpe branch.
The shop is very spacious and had lots of models to choose from. The service we received from Amy in the branch was excellent.
Nothing was too much trouble and she was Very helpful and kind to my parents.
Amy showed them how to dismantle and put together the scooter and let him try the scooter first in the branch to check that it was going to the right one for my dad.
It was a very relaxed experience and what my parents thought was going to be a stressful situation turned out to be a very pleasant one.
What was to be a one off occasion has now turned out to 2 more future bookings reserved in the coming few weeks.
Thank you to Amy and Parkgate mobility for your help and kindness to make my parents still enjoy the freedom and live an independent life still enjoying time spent with their family
28 juli 2026
Review zonder uitnodiging
Antwoord van Parkgate Mobility
Thankyou Annette for your lovely review regarding Amy and our new store in Armthorpe. It is always good to hear from customers, but just as important to receive feedback from family members shopping with parents . Customer experience is something we take seriously at Parkgate, and we appreciate your comments. We will pass on your feedback to Amy, who will be delighted that her empathy and kindness did not go unnoticed.
Helpful, polite and quick service
Darren was super helpful in finding the right chair for me. He explained the specs of the chairs I tried in detail, didn't try and upsell me but found what worked for me. I found everyone I encountered at the company very polite, friendly and helpful and it made getting my first motorised chair so much less intimidating.
29 juli 2026
Review zonder uitnodiging
Antwoord van Parkgate Mobility
Thankyou Elijah for your review with regards to Darren. It is good to hear that he was helpful in the search for your first Rise and Recline chair. Caring for our customers is priority and Darren will be so pleased that your experience was a good one. We will pass on your feedback and hope you are happy with your new purchase
Excellent service
Excellent service from my initial call through to home visit to fix my broken mobility scooter. Cant thank them enough, especially Phillip. Polite, friendly and professional.
Location-Derby
29 juli 2026
Review zonder uitnodiging
Antwoord van Parkgate Mobility
Thankyou for your review Marie. It is good to hear that the team worked together to arrange a home visit, and our engineer Phil was able to sort out the problem with your Scooter. Customer experience is very important to us at Parkgate, therefore we will pass on your lovely feedback to Phil and the service team. Thankyou again for choosing Parkgate Mobility
Very friendly help full we had a little…
Very friendly help full we had a little laugh explain every about scooter Adrian was very helpful would recommend
28 juli 2026
Review zonder uitnodiging
Antwoord van Parkgate Mobility
Thankyou Traci for your review. Customer experience is important to Parkgate, and we are so pleased to hear that Adrian at our Wakefield store , was there to make things easier, with a little humour along the way. We will pass on your feedback.
Parkgate staff are the best
I just had Kevin A out to look at my mobility scooter. What a nice guy he is. He fixed the issue in no time, and then took the time to give me some advice about some mobility scooter questions I had all while being very cheery.
27 juli 2026
Review zonder uitnodiging
Antwoord van Parkgate Mobility
Thankyou Sarah for your 5* review with regards to our engineer Kevin. Customer experience is very important to Parkgate, so it is lovely to hear that Kevin took his time to advise you with regards to your mobility product, whilst in a pleasant and cheery manner. We will pass on your comments and are sure he will be delighted that he left you feeling happy with the service he provided.
I visited your Loughborough shop…
Your response, together with the many number of similar reviews, suggests this is a recurring issue. The responsibility for preventing substandard care rests with your company through effective recruitment, training, supervision, and enforcement of acceptable standards.
The visit was on Friday 24th. The female staff member was, to the best of my knowledge, Danielle, who has long hair.
My mother is very unwell, and I will not be spending my time repeating concerns to your care team. The issue has been clearly raised. I expect your internal procedures and Human Resources to investigate and take the appropriate action.
......
I visited your Loughborough shop looking for a walker. A female member of staff approached me immediately but came across as cold and scripted, with no warmth or genuine engagement. When I moved to look at grab rails, she appeared to lose interest completely. Given your customer base, this level of customer service is likely to cost you business. I won't be returning, and if I could give zero stars, I would
24 juli 2026
Review zonder uitnodiging
Antwoord van Parkgate Mobility
Good morning Victoria, at Parkgate, customer feedback is very important to us, so firstly please accept our apologies with regards to your experience at one of our stores. As to investigate further, would it be possible to contact our customer care team on 08007723858, with information on dates, times, and possible staff member name. Once again thankyou for reaching out to us, and trust we will follow up on this matter.
2nd to none customer service
Wow if I could give more than 5 I would.
Customer service at its best and more
Danielle was helpful, knowledgeable and kind beyond words
Even agreeing as she goes by my house on her way home delivered the part she sourced, let me pay for over the phone because she knew I couldn't leave the house without the part
Thankyou will never be enough
Would highly recommend thus company and their wonderful staff
25 juli 2026
Review zonder uitnodiging
Antwoord van Parkgate Mobility
Thankyou Alison for your 5* review with regards to our staff member Danielle. Customer care and experience is extremely important to all at Parkgate. It is good to hear that Danielle went above and beyond, and we will pass on your lovely feedback to her. Thankyou again for choosing Parkgate Mobility
Very poor service
Very poor service, overcharged my elderly father for a scooter then would not help when we contacted them. Would not recommend.
1 juli 2026
Review zonder uitnodiging
Antwoord van Parkgate Mobility
Good morning Gary, customer feedback is very important to us at Parkgate, so firstly we ask that you accept our apologies, with regards to your experience. So as to look into this matter further, we would need more information, to help us understand the reason for your review. Could we ask that you contact our care team on 08007723858, with more details, re dates, times etc. Thankyou again on behalf of Parkgate Mobility.
Ian at Retford was extremely helpful
Ian at Retford was extremely helpful when showing us a Pride GOGO Ultra scooter. He patiently showed us how it came apart and was very knowledgeable about the product. We bought it on the spot. Ian was great, even giving it a polish! Great service! Highly recommended
25 juli 2026
Review zonder uitnodiging
Antwoord van Parkgate Mobility
Thankyou Angie for you lovely review. Customer care and customer experience is extremely important to all of us at Parkgate, so it is good to hear that Ian at our Retford store did not disappoint. We appreciate you taking time out to give feedback, and will pass on your kind words to Ian. We hope you enjoy your new purchase and Thankyou again for choosing to shop with Parkgate.
Welcoming staff
Welcoming staff, very friendly, knowledgeable.
Adrian and Nick very helpful and explained everything well.
24 juli 2026
Review zonder uitnodiging
Antwoord van Parkgate Mobility
Thankyou Julie for your 5* review with regard to our Wakefield store. Customer experience is very important to Parkgate Mobility, so it is great to hear that both Adrian and Nick were welcoming and helpful during your visit. We will pass on your feedback and Thankyou again for choosing Parkgate.
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