Eden Mobility Reviews 2.321

Knowledgeable, helpful. Bought what we needed. Thanks Carol.

I was recommended to visit Eden Mobility by a colleague. It was honestly a cheerful yet professional experience. I spoke with Sophia and she honestly made my experience more relaxed, kind and not robotic. I would honestly recommend that you visit this store if looking for mobility products. You are treated like a family, they remember you even after the first meeting meeting and offer great product knowledge and recommendations.

I cannot praise Andrew enough. He was very helpful & knowledgeable with my mum when we went in for a new rollator for my mum. He explained a few of the items they had in stock & my mum was very happy with the item she purchased. Andrew set it up to the correct height & explained how to adjust it if necessary. He even offered us a drink whilst the purchase went through. Fantastic customer service from Andrew. Thank you

I jave just purchased my first folding scooter to day from your Belle Vale branch .
Your Sales Man Keith is a credit to your company nothing was to much trouble for him, he was very helpful, polite,& he ans any qustions i had.
He really knew what scooter was rigjt for me & he fidnt have thay pushy sales man attiude, i sure wish that all theshops had a sales person like Keith.
WELL DONE, Can you please pass on my good wishes to him.
Thanling You
Mrs Cath Hartley.

Poor after sales service on phone over an hour no answer

I genuinely can’t thank Eden Mobility enough, especially Gemma Hewick.

We recently had a very stressful situation where my wife’s mobility scooter was returned to us damaged after a flight — the wheel had completely come off, leaving it unusable. As a family with children, and with my wife relying on the scooter daily, this was a real worry for us.

From the moment I spoke with Gemma, she was calm, understanding, and incredibly helpful. She immediately identified the issue from the photos (a missing nut), took ownership of the situation, and got things moving without any delay.

What really stood out was the way she handled it with genuine care. Instead of sticking rigidly to policy, she worked with us and arranged a solution that actually helped — sourcing the part, organising a call-out, and getting the repair booked in quickly. She even allowed us to use our free service entitlement to cover the call-out fee, which made a huge difference for us.

In a situation that was stressful and could have easily dragged on, Gemma made it simple, fast, and reassuring.

It’s rare these days to come across someone who combines professionalism with real empathy and common sense — but that’s exactly what we experienced here.

Eden Mobility are lucky to have her.

Thank you again — it genuinely meant a lot to our family.

— Patrick Ward

Sophia was excellent, very friendly, very informative and very knowledgeable. Made us feel very comfortable with our choices

Sophia at the Derby store was great, really friendly and helpful.

Me and my partner went in for an electric wheelchair, as soon as we entered we were greeted by Sophia, she helped us pick out a suitable chair and let me test drive it. She also guided us through the process of paying monthly and was polite and friendly throughout.

Very nce and helpful young lady good knowledge on products.

My sister and I were looking for a wheelchair for our elderly father . Riley was extremely knowledgeable and helpful , providing us with excellent service .He was friendly but professional and we trusted his opinion .We purchased a wheelchair which perfectly meets our father’s needs .

I was met with a lovely man called Ryan when I entered the store ,he was very patient and got to know exactly what I need showed me a few options and helped me see the best one for what I needed I went ahead with that choice that day I didn't need to go anywhere else ryan was very friendly very knowledgeable would definitely recommend this place for all mobility needs and will definitely be going back 😀

Paul wilson was very friendly and helpful to my mum
.It has made a lot of difference for her.Thank you

Riley was extremely helpful. He took time to understand exactly what we were looking for and then made great recommendations. He was extremely patient and took the time to ensure that my Mum was comfortable with all aspects of the electric wheelchair that we selected.

Booked a service for my mobility scooter, the guy came and checked it over, then said the motor was burnt out and I need a new one for £700. I declined and he charged me £80. My neighbour took the back cover off and found a loose wire, he tightened it up and the scooter now works fine. I really want to know what I got for my £80

I was served by Phoebe today she was kind and helpful, if you want a service second to none then ask for Phobe she is so caring.

This is my first visit to your north end branch where I was greeted by your colleague named Peter who if I said was very helpful that would be a massive understatement, Peter gave me advice , guidance and showed me exactly what I was looking for , he then booked my purchase with your Gosport branch because they had my choice of colour which I picked up the following day . #fantasticservice

Andrew in Stockport was really friendly, helpful and very knowledgeable about the items they sell . He rang a taxi and while I waited,he asked if I wanted a cuppa . When the taxi arrived , he carried my chair and helped the taxi driver put it in the boot . This guy is a real asset to Eden Mobility. It was a lovely experience being served by Andrew .

Couldn’t have asked for a better service from Michelle. She even lent me a wheelchair to get my uncle to the shop as he was struggling to walk from the car park. She did a full assessment and let him try out a couple of models before he settled on one. Altogether a very smooth, easy transaction at a difficult time. Thank you Michelle for all your help

This is about Wendy at the Wakefield Branch. I took my Mum into town today and after five years of Mum turning me down flat today she actually went into the store and looked at the power chair. Whilst she didn't buy today Wendy got Mum in the chair and demonstrated it with her. She got home and said to me "I think that might be worth looking at getting." It's taken me five years to get her to think about even looking at the chairs! Hooray! Thank you Wendy! Hopefully I can get you a sale for the chair and maybe for the stair lift too in the near future. Until then please keep your fingers crossed for me! lol