ParrotUncle Reviews 97

Antwoord van ParrotUncle

3 dagen geleden

Dear V R,

Thank you so much for your thoughtful 4-star review – and congratulations on your winery! We're absolutely thrilled to hear that the six 72" fans look great and work well in your space. That is a wonderful compliment, and we're honored that you trusted us with such an important project.

We also completely understand your note about the installation cost. Hiring professional electricians for multiple large fans, especially in a commercial setting like a winery, can indeed add up quickly. While we don’t control local labor rates, we hear your feedback loud and clear. If you ever expand or add more fans in the future, some customers have found savings by bundling installations or asking electricians for a “per fan” group rate.

Thank you again for your honest review and for giving us the opportunity to be part of your beautiful winery. We hope your fans serve you and your guests well for many years to come!

Warm regards,
The Parrot Uncle Team

P.S. Have questions or need support? Reach us at Support@parrotuncle.com or call 213-306-1068.

Antwoord van ParrotUncle

3 dagen geleden gepubliceerd

Dear Midnight Music,

Thank you so much for your wonderful 5-star review! We're truly delighted to hear that you appreciate our great selection, detailed pictures, and helpful customer reviews.

Knowing that our product presentation helped you make a confident decision means the world to our team. We put a lot of care into showcasing our fans clearly because we believe informed customers are happy customers.

We truly appreciate you choosing Parrot Uncle. If you ever need anything in the future, we're always here to help!

Warm regards,
The Parrot Uncle Team

P.S. Have questions or need support? Contact us at Support@parrotuncle.com or call 213-306-1068.

Antwoord van ParrotUncle

3 dagen geleden gepubliceerd

Dear Elizabeth,

Thank you for bringing this to our attention, and please accept our sincerest apologies for the unacceptable experience you had with your fan. Needing to drill holes yourself and discovering a missing mounting bracket is completely unacceptable – and we understand why you are not pleased. On top of that, not receiving a response from our chat support is another failure on our part. We are truly sorry.

What went wrong:
This appears to be a serious quality control issue with your specific unit. The fan should have come fully pre-drilled and with all necessary mounting hardware. We are investigating with our warehouse and quality team to ensure this does not happen again.

What we will do for you immediately:

Missing mounting bracket – We will ship you a replacement bracket.

Drilling issue – As a gesture of apology for the time and frustration you spent drilling holes, we will also issue a partial refund of 10% of the fan's purchase price. Please email us with your order number.

Direct support – please reach us at Support@parrotuncle.com or call 213-306-1068 – ask for a manager.

We know we cannot undo the lost day and frustration, but we are committed to making this right. Thank you for holding us accountable.

Sincerely,
The Parrot Uncle Customer Service Team

Antwoord van ParrotUncle

28 mei 2026

Dear Maria,

Thank you for your honest feedback. We're truly sorry that it took three weeks to get your replacement part. We understand how frustrating it can be to wait that long for something you needed sooner.

The delay was caused by a temporary shortage of that specific part in our US warehouse, requiring it to be shipped from our factory in China. While we aim to fulfill replacement parts as quickly as possible, international shipping can sometimes take longer than expected.

Please know that we appreciate your patience, and we are actively working to stock more parts locally to reduce future wait times. If there's anything else we can assist you with, please don't hesitate to reach out to us directly.

Sincerely,
The Parrot Uncle Customer Service Team
Support@parrotuncle.com | 888-275-3352

Antwoord van ParrotUncle

20 mei 2026

Dear Catherine,

Thank you for your honest feedback. We’re truly sorry that your two emails went unanswered for too long. We appreciate you still taking the time to say that you like the product you purchased.

Why you didn’t hear back right away:
Our customer service operations center is based in China, and the time zone difference sometimes causes delayed responses. This does not excuse the delay, and we apologize for the frustration it caused.

We would still like to answer your original question.
Please forward your original email or simply reply to this message with your question. Our customer service team will respond as quickly as possible (typically within 24 hours).

You can also reach us directly at Support@parrotuncle.com or call 888-275-3352 and ask for a manager.

Thank you for your understanding – and for still appreciating the product. We hope to earn back your trust.

Sincerely,
The Parrot Uncle Customer Service Team

Antwoord van ParrotUncle

Geüpdatet op 20 mei 2026

Dear Mustang Customer,

Thank you for sharing your experience with us. We are delighted to hear that you found the fan well constructed, easy to assemble and hang, and that it performs amazingly in your space.

Your comment about the fan running so smoothly without a single vibration truly stands out to us. Providing a wobble‑free, quiet operation is something we take great pride in, and it is wonderful to know that we have met your expectations in this regard.

We sincerely appreciate your choosing Parrot Uncle. Should you ever need any assistance in the future, please do not hesitate to contact us.

Warm regards,
The Parrot Uncle Team

P.S. You can always reach us at Support@parrotuncle.com or 888-275-3352 – we are here to help.

Antwoord van ParrotUncle

20 mei 2026

Dear TR,

Thank you for sharing your honest feedback, and please accept our sincere apologies for the unacceptable condition in which your fan box arrived. Seeing powder on the box and rusted nails is certainly not the first impression we want any customer to have.

We understand how concerning and disappointing this must have been, especially after trusting the positive reviews that helped you make your decision. Please know that we take packaging and product storage very seriously, and what you experienced does not meet our standards.

We want to make this right for you:

Please inspect the fan itself – Even if the outer box appears damaged or aged, the fan is protected by internal foam and plastic. If the fan is in perfect condition, we hope you can still enjoy it. However, if there is any damage or if the fan shows signs of moisture or wear, we will immediately send you a brand new replacement fan at no cost.

Share photos with us – If possible, please send photos of the box condition (and the fan if any damage) to Support@parrotuncle.com. This helps us address the issue with our warehouse and shipping partners to prevent it from happening again.

Please contact us directly at Support@parrotuncle.com or call 888-275-3352 so we can resolve this for you promptly. We value your business and your trust, and we want to make sure you are completely satisfied.

Thank you for giving us the opportunity to make things right.

Sincerely,
The Parrot Uncle Customer Service Team

Antwoord van ParrotUncle

20 mei 2026

Dear Rick,

Thank you so much for your kind 5-star review! We're delighted to hear that you enjoyed both our product and fast service.

Your satisfaction means a lot to us, and we truly appreciate you choosing Parrot Uncle.

If you ever need anything in the future, we're always here to help.

Warm regards,
The Parrot Uncle Team

P.S. Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Antwoord van ParrotUncle

28 mei 2026

Dear Kiley,

Thank you for your honest feedback, and please accept our sincere apologies for the frustration you've experienced with the fan's performance, the tilting issue, and our customer service. We also hear your concern about being stuck with used fans. We want to clarify our policy and help you directly.

Regarding returns of used fans:
You are correct that once a fan has been installed and used, we typically do not accept returns simply for dissatisfaction with airflow, unless there is a verified defect. This is standard in the industry for safety reasons. However, if a fan is genuinely defective (e.g., tilting excessively at high speed, motor issues, etc.), that is covered under our warranty, and we will make it right.

The tilting issue is a defect.
If your fan tilts significantly when running at high speed, that indicates a potential balance or mounting problem – or in some cases, a defect in the motor housing. We do need to see a video to document the issue, not to make it hard for you, but to ensure we understand the problem correctly and We can provide the right fix.

What we will do for you immediately: Since our technicians have already confirmed that the fan tilting at high speed is caused by unbalanced blades, a balancing kit should solve the problem. We can send you a replacement balancing kit. If you are not satisfied with this solution, you can choose to have us send you a new fan (or receive a refund for that fan, whichever you prefer).

We are sorry that our customer service was horrible in your first attempts. We are under new management and actively improving our response quality. Please give us another chance to help.

Thank you for your patience – we will make this right.

Sincerely, The Parrot Uncle Customer Service Team Support@parrotuncle.com | 888-275-3352

Antwoord van ParrotUncle

28 mei 2026

Estimada Carmen,

Muchas gracias por compartir su opinión sincera. Lamentamos profundamente la frustración que ha vivido. Lo que nos describe —no poder contactar con un agente humano, sentir que no hay garantías y que han jugado con su dinero— es totalmente inaceptable, y le pedimos disculpas de corazón.

¿Por qué ha sido tan difícil contactarnos?
Nuestro centro de atención al cliente está en China, y debido a la diferencia horaria a veces las respuestas no son inmediatas. Esto no justifica la sensación de abandono que ha tenido, y estamos trabajando activamente para mejorar nuestros canales de atención en España y en toda Europa.

Queremos resolver su caso ahora mismo.
Por favor, escríbanos a support@parrotuncle.es con su número de pedido y cuéntenos cuál es el problema con su compra. Le asignaremos un agente humano que se encargará personalmente de su caso hasta que quede resuelto.

Si ya no confía en nosotros y quiere la devolución de su dinero, también se la daremos.

No podemos cambiar el pasado, pero sí demostrarle que nos importa. Gracias por darnos la oportunidad de intentar reparar esta experiencia.

Un saludo,
El equipo de atención al cliente de Parrot Uncle

Antwoord van ParrotUncle

28 mei 2026

Dear Deloris,

Thank you so much for taking the time to share your 5-star experience with us. We're delighted to hear that installation went smoothly, the instructions were helpful, and that you find the fan well built and effective.

It's especially wonderful to know that our pricing was a major reason for your purchase – and that you are pleased with the value you received. Providing quality products at a fair price is exactly what we strive for, and your feedback truly validates our efforts.

We truly appreciate you choosing Parrot Uncle. If you ever need anything in the future, we're always here to help.

Warm regards,
The Parrot Uncle Team

P.S. You can always reach us at Support@parrotuncle.com or 888-275-3352.

Antwoord van ParrotUncle

28 mei 2026

Dear Elaine,

Thank you so much for sharing your fantastic 5-star experience with us! We're absolutely delighted to hear that your new 60" contemporary fan is the perfect fit for your great room.

It's especially rewarding to know that you love its stability, quiet operation, and the remote features – including dimming, timer, and various control options. Knowing that you would buy from us again is the highest compliment we could receive, and it truly means the world to our team.

We are so glad the entire process, from ordering to installation, went smoothly for you.

Thank you for choosing Parrot Uncle. We look forward to serving you again whenever you need us!

Warm regards,
The Parrot Uncle Team

P.S. If you ever have questions or need anything, we're always here at Support@parrotuncle.com or 888-275-3352.

Antwoord van ParrotUncle

28 mei 2026

Dear Derek,

Thank you for your honest feedback. We are truly sorry that your items are still on backorder and that you only received a delay notification after you had to ask about it. That is not the proactive communication you deserve, and we apologize.

Why the delay happened:
The items you ordered are currently out of stock due to high demand and production lead times. We should have notified you as soon as the backorder was confirmed, and we are sorry we failed to do so.

What we are doing now:
We are working with our suppliers to restock as quickly as possible. Once the items are ready, we will ship them immediately and send you tracking information.

Please reach out to us directly at Support@parrotuncle.com or call 888-275-3352 if you would like to check the latest estimated ship date or discuss other options.

We appreciate your patience and the opportunity to improve.

Sincerely,
The Parrot Uncle Customer Service Team

Antwoord van ParrotUncle

28 mei 2026

Dear Customer,

Thank you for your honest review. We are truly sorry that the downrod you received did not have compatible wiring for your fan, and even more sorry that you have been unable to reach us by email, phone, or chat. That is completely unacceptable, and we understand your frustration.

Why this happened:
The downrod you ordered is compatible with most of our fans, but a small number of fan models require a specific wiring adapter to connect properly. We should have made this clearer, and we apologize for the oversight.

What we are doing to fix it:
We have already contacted our supplier, and a correct wiring extension/adapter is being prepared. As soon as it arrives, we will ship it to you at no cost. You will receive a tracking number via email.

In the meantime:
Please do not ask your electrician to modify the wiring – that could void the warranty.

To reach a real person immediately:
Please email Support@parrotuncle.com or call 888-275-3352 and ask for a manager. We will personally respond within hours.

We appreciate your patience and the opportunity to make this right.

Sincerely,
The Parrot Uncle Customer Service Team

Antwoord van ParrotUncle

13 mei 2026

Dear Todd,

Thank you so much for your 5-star review! We're thrilled to hear that your order arrived on time and that you're pleased with the quality.

Your satisfaction means a great deal to us. We truly appreciate you choosing Parrot Uncle and hope you enjoy your purchase for years to come!

Warm regards,
The Parrot Uncle Team

P.S. If you ever need anything, we're always here at Support@parrotuncle.com or 888-275-3352.

Antwoord van ParrotUncle

Gepubliceerd op 13 mei 2026

Dear Ford,

Thank you so much for your 5-star review! We're delighted to hear that you enjoyed our great selection and experienced quick delivery.

Your satisfaction means a lot to us. We hope you love your purchase and look forward to serving you again in the future!

Warm regards,
The Parrot Uncle Team

P.S. If you ever need anything, we're always here at Support@parrotuncle.com or 888-275-3352.

Antwoord van ParrotUncle

20 mei 2026

Dear Kevin,

Thank you for your honest feedback. We’re truly sorry that your DC controller failed after only three years, especially when your older AC fans have lasted nearly two decades. That is not the longevity we expect from our products, and we apologize.

We also understand your frustration with the replacement part shipping from China. Our operations are based there, which is why parts ship directly from our factory. We know the wait can be slow, and we are actively working to stock more replacement parts in our US warehouse to serve customers faster.

We want to confirm that your replacement remote (or controller) has now been delivered. We hope it is working properly. If you are still experiencing any issues, please contact us directly and we will make it right – including a refund if you’re still unsatisfied.

Thank you for giving us the opportunity to improve. We respect your decision not to buy from us again, but we will learn from your feedback.

Sincerely,
The Parrot Uncle Customer Service Team
Support@parrotuncle.com | 888-275-3352

Antwoord van ParrotUncle

13 mei 2026

Dear Jason,

Thank you for your review. Please accept our sincerest apologies for sending you the wrong color fan, and even more so for the frustration of not being able to reach us by phone or email. We completely understand your anger, and we are very sorry.

Why you couldn’t reach us right away:
Our customer service operations center is based in China, and there is a significant time zone difference. While we strive to respond as quickly as possible, occasional delays can happen. That does not excuse the lack of response you experienced, but we hope it explains why our reply took longer than it should have. We are actively working to improve our coverage and responsiveness.

The good news:
We have already processed and shipped the correct color fan to you. The tracking number has been sent to your email address. You should receive the replacement very soon. You do not need to return the wrong‑color fan.

If you still have any issues or have not received the tracking email, please contact us immediately at Support@parrotuncle.com or call 888-275-3352. We will answer personally.

We appreciate your patience and the opportunity to make this right.

Sincerely,
The Parrot Uncle Customer Service Team

Antwoord van ParrotUncle

13 mei 2026

Dear Ray,

Thank you so much for your 5-star review! We're delighted to hear that you're pleased with both our product pricing and our service.

Your satisfaction is what motivates our team every day. We truly appreciate you choosing Parrot Uncle.

If you ever need anything in the future, we're always here to help!

Warm regards,
The Parrot Uncle Team

P.S. Feel free to reach out at Support@parrotuncle.com or 888-275-3352.

Antwoord van ParrotUncle

Gepubliceerd op 13 mei 2026

Dear Bernardo,

Thank you for sharing your experience and for giving us a 3-star rating. We truly appreciate your honesty, as it helps us understand where we can improve.

We're sorry to hear that the fan is noisier than you expected. Some occasional factors that can affect noise levels include installation tightness, blade balance, or the ceiling mounting surface. If you're willing, our customer support team would be happy to help troubleshoot with you – sometimes a small adjustment can make a noticeable difference.

Regarding the back‑and‑forth oscillation feature: most of our current fans are designed for fixed directional airflow rather than oscillating motion. We completely understand the appeal of that feature, and we will share your suggestion with our product development team for future models.

If you'd like us to help reduce the noise or explore other fan options that might better fit your needs, please contact us directly at Support@parrotuncle.com or 888-275-3352. We're here to help.

Thank you again for your review and for choosing Parrot Uncle.

Sincerely,
The Parrot Uncle Customer Service Team