Very slow on responding and feel that it is being answered by AI as it doesn’t quite understand what you are wanting and just keeps sending another message. So if you don’t hear from you but once a da... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The fan arrived on time. It looks great. I haven’t been able to put it up because the accessories and angled roof hook and extension pole were shipped separately and have taken three weeks to get here... Toon meer
Bedrijf heeft geantwoord
I am always very leery of ordering from a Chinese company. Twice I have been burned by them saying they delivered the product and i didn't receive it. Then I would have to pay another company money t... Toon meer
Bedrijf heeft geantwoord
The reviews of this fan helped us make the decision to buy it. Was disappointed however when the box was delivered with a powder substance on it, the nails keeping the box together were rusted as if i... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Parrot Uncle represents a distinguished American home brand, specializing in the integrated development of premium ceiling fans, designer lighting, and complementary furniture collections. Built upon over a decade of focused expertise, our synchronized design approach creates environments where performance and aesthetics converge seamlessly. Supported by U.S.-based operations and logistics, we deliver exceptional craftsmanship, consistent quality, and a refined end-to-end experience.
Contactgegevens
17745 E Valley Blvd, 91744, City of Industry, Verenigde Staten
- 888-275-3352
- support@parrotuncle.com
- www.parrotuncle.com
3,5
Gemiddeld
97 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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I had a very frustrating experience…
I had a very frustrating experience with Perimost/Parrot Uncle customer service.
After placing an order (Order #3869), I noticed the same item was available at a lower price elsewhere and reached out to request a price adjustment or assistance with a return. Initially, they responded and asked for my details, but after that, communication completely stopped.
I followed up multiple times over several days and received no response at all. There was no resolution, no update, and no effort to address the issue.
It’s disappointing because the process started off normally, but once it came to actually helping the customer, they simply disappeared.
I would not recommend buying from them if you expect any kind of post-purchase support.
22 april 2026
Review zonder uitnodiging
Antwoord van ParrotUncle
Dear Kiran,
Thank you for your honest feedback. We sincerely apologize for the frustration you experienced with our customer service, especially after the initial responses stopped. That is not the level of support we want to provide, and we are truly sorry.
We want to clarify that your issue has now been resolved. Our team was able to work with you to address your concern regarding the price difference. We appreciate your patience during that process, even though the communication delay was unacceptable.
We have taken your feedback seriously and are reviewing our internal response protocols to ensure that no customer is left waiting without an update.
We value your business and hope that despite this difficult experience, you will consider giving us another chance in the future. Please reach out to us directly at Support@parrotuncle.com or 888-275-3352 if there is anything else we can do for you.
Sincerely,
The Parrot Uncle Customer Service Team
Antwoord van ParrotUncle
Dear Jose Armando Gonzalez,
Thank you so much for your 5-star review! We're delighted to hear that you received very good service from our team. Your appreciation truly means a lot to us.
We look forward to serving you again in the future!
Warm regards,
The Parrot Uncle Team
P.S. If you ever need anything, we're always here to help at Support@parrotuncle.com or 888-275-3352.
Fast delivery & good product
1 mei 2026
Antwoord van ParrotUncle
Dear Jimmy,
Thank you so much for your 5-star review! We're delighted to hear that you experienced fast delivery and received a good product.
We truly appreciate you choosing Parrot Uncle. If you ever need anything in the future, we're always here to help.
Warm regards,
The Parrot Uncle Team
P.S. Reach us anytime at Support@parrotuncle.com or 888-275-3352.
Incredible product and very well priced.
18 maart 2026
Antwoord van ParrotUncle
Dear Patricia,
Thank you so much for your kind 5-star review! We're absolutely delighted to hear that you find our product incredible and very well priced.
Delivering outstanding quality at a fair value is exactly what we strive for, and knowing that we've hit the mark with you means the world to our team.
We truly appreciate you choosing Parrot Uncle. If you ever need anything in the future, we're always here to help!
Warm regards,
The Parrot Uncle Team
P.S. Have questions or need support? Reach us anytime at Support@parrotuncle.com or 888-275-3352.
Finally installed the fan
Finally installed the fan. Great visual appearance. Excellent airflow for a large space (>500 sq ft). Remote control is easy to use.
1 april 2026
Antwoord van ParrotUncle
Dear Tagstick,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you're finally enjoying your fan and that it's delivering on all fronts – great visual appearance, excellent airflow for a large space (over 500 sq ft is impressive!), and an easy‑to‑use remote control.
Knowing that the fan is performing exactly as you'd hoped makes our entire team smile. We truly appreciate you choosing Parrot Uncle.
If you ever need anything in the future, we're always here to help!
Warm regards,
The Parrot Uncle Team
P.S. Have questions or need support? Reach us anytime at Support@parrotuncle.com or 888-275-3352.
Spectacular 84" fans
bought 2- 84" fans for my new living room, it is 30x35 with 18 foot ceilings and 2 of these on 4 foot drops move so much air that we never have to use the AC and normally turn them down or off in the evening because my wife gets cold. They are amazing and do the job so well. Grateful I purchased them.
5 maart 2026
Antwoord van ParrotUncle
Dear Gene,
Wow – thank you for this spectacular review! We’re absolutely thrilled to hear that two 84″ fans on 4‑foot drops are keeping your 30x35 living room so comfortable that you don’t even need AC.
Knowing that your wife gets cold in the evening, and you have to turn them down or off? That’s high praise! It means our fans are moving serious air – exactly as they should.
Thank you for trusting Parrot Uncle with such an important space in your home. We’re honored that you’re so happy with your purchase.
If you ever need anything down the road, we’re always here for you.
Warm regards,
The Parrot Uncle Team
P.S. Have questions or need support? We’re just an email or call away at Support@parrotuncle.com or 888-275-3352.
You only shipped 1 of the 2 fans
You only shipped 1 of the 2 fans. The only email response I received was that it must be an error on the FedEx side, but they never received the package. You need to ship me a fan ASAP please.
Thanks for responding. You can see that there are not tracking scans, only the initial label creation event which does not mean it was put on the truck.
6 april 2026
Antwoord van ParrotUncle
Dear Ken Corley,
Thank you for bringing this to our attention, and please accept our sincere apologies that only one of your two fans arrived. We completely understand your frustration.
What happened:
According to our records, both fans were shipped together, but we take your report seriously. Our customer service team has already replied to your email and offered to ship the second fan immediately at no cost to you.
We haven't heard back from you yet. Please check your inbox (and spam/junk folder) for our message. If you prefer, you can also contact us directly at Support@parrotuncle.com or call 888-275-3352 and ask for a manager.
We want to make this right. Please reach out so we can get your missing fan to you as quickly as possible.
Sincerely,
The Parrot Uncle Customer Service Team
Trusted Company
I am always very leery of ordering from a Chinese company. Twice I have been burned by them saying they delivered the product and i didn't receive it. Then I would have to pay another company money to find the delivery I never got.
However, I must admit this company is definitely one of the better ones. I trust this site. Their customer service was amazing. When I emailed to find out where my product even was, they explained it takes a little longer to update when it's coming directly from their factory in China. But I did receive it in great condition. I definitely can recommend Parrot Uncle and their products and customer service
14 april 2026
Antwoord van ParrotUncle
Dear Krista,
Thank you so much for your thoughtful and honest 5-star review. We completely understand your hesitation – being burned by other companies in the past is frustrating, and it makes total sense that you would be leery of ordering from overseas.
That’s why your trust means so much to us. We’re truly honored that you gave Parrot Uncle a chance, and we’re so glad we didn’t let you down.
Thank you for highlighting our customer service and for understanding that shipping directly from our factory in China can take a little longer to update. We always strive to be transparent about delivery times, and it’s wonderful to hear that your product arrived in great condition.
Your recommendation means the world to our team. We will continue working hard to earn and keep the trust of customers like you.
If you ever need anything in the future, we’re always just an email or phone call away.
Warm regards,
The Parrot Uncle Team
P.S. We’re here to help at Support@parrotuncle.com or 888-275-3352.
The fan arrived on time
The fan arrived on time. It looks great. I haven’t been able to put it up because the accessories and angled roof hook and extension pole were shipped separately and have taken three weeks to get here. One of the accessories arrived two weeks after the fan still waiting on the other. I’d recommend skipping the overpriced accessories and buying them elsewhere.
3 april 2026
Antwoord van ParrotUncle
Dear Patrick,
Thank you for your honest review. We completely understand your frustration, and we’re truly sorry that you had to wait so long for the accessories needed to install your fan.
Here’s what happened:
Downrod (extension pole) – This item was actually shipped together with your fan. Unfortunately, the carrier experienced a transit delay, which caused the downrod to arrive much later than the fan. We sincerely apologize for that shipping failure.
Mounting bracket – This part was not in stock at our US warehouse at the time of your order. It had to be shipped directly from our factory in China, and cross‑border shipping typically takes about 15 days. That is why it arrived separately and long after the fan.
The good news: All of your accessories have now been delivered. You finally have everything you need to complete the installation.
Regarding your suggestion to buy accessories elsewhere: We hear you. We are actively working to keep more accessory inventory in the US so future customers don’t have to wait this long. Your feedback is helping us improve.
A small gesture of apology: Please check your email – we have sent you a discount code for a future purchase as a thank‑you for your patience and for helping us get better.
Thank you for giving Parrot Uncle a chance. We hope that once your fan is fully installed, it looks beautiful and serves you well for years to come.
Sincerely,
The Parrot Uncle Customer Service Team
Support@parrotuncle.com | 888-275-3352
Purchases a ceiling fan
Purchases a ceiling fan. There web site is good shipping good customer support none existent called on Apr 3 informed them ceiling fan not working. Rep told me I should hear by Tuesday just to have the same rep call me back to say she lost the information and can we go over it again. Got email response from first review tell me sorry for the in problems some will get back to me. Still have yet to hear from anyone tried calling just to get answering machine. I have a fan just hanging from the ceiling fan don’t buy from this company.
30 maart 2026
Antwoord van ParrotUncle
Dear Karen,
Please accept our deepest apologies. You are right to be angry. A fan that doesn’t work, lost information, repeated empty promises, and no one answering your calls – that is completely unacceptable. We are truly sorry.
What went wrong:
Our customer service team has been overwhelmed and understaffed during the recent holiday period. That is not an excuse – it is an explanation, and we are ashamed that it caused you this much frustration. The agent who lost your information has been retrained, and we are overhauling our follow‑up process to ensure this never happens again.
What we are doing for you right now:
We are sending you a brand new replacement fan at no cost. You do not need to return the non‑working fan. We have already created the replacement order, and you will receive tracking information within 24 hours via email.
We know we cannot undo the wasted time and frustration, but we are committed to making this right. Thank you for holding us accountable.
Sincerely,
The Parrot Uncle Customer Service Team
Support@parrotuncle.com | 888-275-3352
The installation was straightforward
The installation was straightforward. The look of the fan itself is beautiful and exactly what I expected. I haven’t been able to try it out yet because our new unit doesn’t have electricity yet but everything else is a five star rating.
31 maart 2026
Antwoord van ParrotUncle
Dear Anita,
Thank you so much for taking the time to share your 5-star review! We're thrilled to hear that installation was straightforward and that the fan looks exactly as beautiful as you expected.
We completely understand the excitement (and the wait!) of a new space coming together. When your unit finally gets electricity, we hope the fan performs just as beautifully as it looks. We're confident you'll love it.
If you have any questions once you're ready to power it up, our team is always here to help.
Thank you for choosing Parrot Uncle – and congratulations on your new space!
Warm regards,
The Parrot Uncle Team
P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.
Two problems
Two problems. First, I ordered a downtube and received a downtube extension. Second, the fan stopped working days after installation and calls to support result in a recording to use the support email. It has been over 24 hours since I sent the requested email and no response hsd been received,
31 maart 2026
Antwoord van ParrotUncle
Dear Herbert from Northern California,
Thank you for your honest and detailed feedback. Please accept our sincere apologies for both problems you’ve encountered – receiving the wrong downrod component, and your fan stopping just days after installation. That is completely unacceptable, and we understand your frustration.
We also deeply apologize for the delay in our response. Our customer service operations center is based in China, and we experienced slower‑than‑normal reply times due to the recent holiday period. While this explains the delay, it does not excuse leaving you without help when you needed it most. We are actively working to improve our response speed for all customers.
Good news: Our team has now replied to your email. Please check your inbox (and spam/junk folder) for our message. We have also escalated your case to a manager who will personally ensure both issues are resolved.
Please reply to our email or contact us directly at Support@parrotuncle.com (with “ATTN: Herbert – Fan Failure” in the subject line) or call 888-275-3352 and ask to speak with a manager. We are committed to making this right.
Thank you for your patience and for giving us the opportunity to correct our mistakes.
Sincerely,
The Parrot Uncle Customer Service Team
Antwoord van ParrotUncle
Dear Sherry,
Thank you so much for your 5-star review! We're delighted to hear that changing your order was easy and that shipping was quick.
We always want to make things as smooth and flexible as possible for our customers, so your feedback truly means a lot to us.
We truly appreciate you choosing Parrot Uncle and hope you love your purchase!
Warm regards,
The Parrot Uncle Team
P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.
Amazing company!!!
30 maart 2026
Antwoord van ParrotUncle
Dear Robin,
Thank you so much for your enthusiastic 5-star review! We're absolutely thrilled to hear that you think we're an amazing company – that truly means the world to our entire team.
Customers like you are the reason we do what we do. We're grateful for your trust and support, and we'll keep working hard to deserve your kind words.
We look forward to serving you again whenever you need us!
Warm regards,
The Parrot Uncle Team
P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.
Wrong remote
Wrong remote. Dog ate previous one. Paid $48 for remote, waited over a week, only to have wrong replacement sent
30 maart 2026
Antwoord van ParrotUncle
Dear Kim,
Thank you for bringing this to our attention, and please accept our sincere apologies for sending you the wrong replacement remote – especially after your dog ate the original one (we’ve heard it all, but that’s a first!). We completely understand your frustration. Waiting over a week and paying $48 for a part that doesn’t work is unacceptable. Our remote replacements are model‑specific.
Please send an email to us directly at Support@parrotuncle.com with your order number (or the email used to purchase the remote), so we can correct the remote immediately. A real person will respond within hours.
We know we can’t undo the frustration, but we are committed to making this right for you. Thank you for giving us the chance to fix our mistake.
Sincerely,
The Parrot Uncle Customer Service Team
Support@parrotuncle.com | 888-275-3352
Bought 2 fans
Bought 2 fans. One showed up damaged and with the hardware missing. Still waiting to hear back as to what is going to be done to fix the problem.
30 maart 2026
Antwoord van ParrotUncle
Dear Lawrence,
Thank you for your review, and please accept our sincere apologies that one of your fans arrived damaged and missing hardware. We completely understand your frustration, especially after waiting for a response.
We want to assure you: Our customer service team has already replied to your email and confirmed that we will send you a brand new replacement fan at no cost. No need to return the damaged one.
Please check your inbox (and spam/junk folder) for our message. If you don’t see it, please contact us directly at Support@parrotuncle.com or call 888-275-3352 so we can confirm your shipping details and get the replacement on its way immediately.
We appreciate your patience and the opportunity to make this right.
Sincerely,
The Parrot Uncle Customer Service Team
Absolutely horrible company and…
Absolutely horrible company and product. My ceiling fan lasted less than 2 years and the receiver in the fan broke so I ordered a new one directly from them online. The confirmation email said the order would ship and arrive within 7 days. We are at day 14 and my order still hasnt even shipped. Called and the number listed is disconnected and sent 2 emails and no response received for over a week now.
5 april 2026
Review zonder uitnodiging
Antwoord van ParrotUncle
Dear Greg,
Thank you for your honest and painful feedback. Please accept our deepest apologies – for the fan receiver failing in under two years, for the replacement order that hasn’t shipped in 14 days, and most of all for the disconnected phone number and unanswered emails. You deserved better at every step, and we are truly sorry.
The receiver in your fan failed prematurely. That should not happen, and we stand behind our products.
Your replacement order was delayed due to a temporary stock issue that our system failed to communicate to you.
Our phone line and email response have been overwhelmed recently, but that is no excuse for leaving you in the dark.
Please email us at Support@parrotuncle.com with “ATTN: Greg – Receiver Failure” in the subject line. Include your order number or the email used to place the receiver order. If you prefer, call 888-275-3352 and ask for a manager – we have fixed our phone system and will answer.
We know we cannot undo the wasted time and frustration, but we are committed to making this right and restoring your faith in Parrot Uncle. Thank you for holding us accountable.
Sincerely,
The Parrot Uncle Customer Service Team
We love our new 84”fan!!
We love our new 84”fan!!! It was delivered really fast & easy to install. Looks great in our garage…Thank You
26 maart 2026
Antwoord van ParrotUncle
Dear Tiffany,
Thank you so much for your wonderful 5-star review! We're absolutely thrilled to hear that you love your new 84″ fan – and that it was delivered fast, easy to install, and looks great in your garage.
Nothing makes us happier than knowing our products are making a real difference in our customers' spaces. Your kind words mean the world to our team.
Thank you for choosing Parrot Uncle. We hope your fan brings you years of comfort and enjoyment!
Warm regards,
The Parrot Uncle Team
P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.
Quick to take your money
Quick to take your money, slow to ship your order.
4/8/2026:
Wow! What a great response! You guys are pretty OK!
26 maart 2026
Antwoord van ParrotUncle
Dear William,
Thank you for your honest feedback. You’re right – we should have shipped your order much faster, and we sincerely apologize for the frustration caused by the delay.
Why the delay happened:
You ordered a remote control that was temporarily out of stock at the time of purchase. Unfortunately, our system did not clearly communicate this delay to you, and for that, we are truly sorry.
Your remote has now been delivered, If you have not received your package, please contact us directly at Support@parrotuncle.com or call 888-275-3352 with your order number, and a real person will resolve this for you within hours.
We value your business and appreciate the opportunity to improve. Thank you for your patience.
Sincerely,
The Parrot Uncle Customer Service Team
Excellent shipping time and handling.
27 maart 2026
Antwoord van ParrotUncle
Dear Jacob,
Thank you so much for your kind feedback! We're delighted to hear that you were pleased with our shipping time and handling.
Providing fast, careful delivery is something we take great pride in, and your review lets us know we're on the right track.
We truly appreciate you choosing Parrot Uncle and hope you enjoy your purchase for years to come!
Warm regards,
The Parrot Uncle Team
P.S. We're always here if you need anything! Feel free to reach out at Support@parrotuncle.com or 888-275-3352.
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