GOV.UK Reviews 

I renewed my passport from abroad.
It was such an easy and prompt service.
They kept me in the loop and I was left with clear instructions on the next steps
A fast and efficient postal service.
Thank you for making it worry free

This is the most brilliant Government service and all employees should feel proud that they are offering to the Public an outstanding customer experience which is fast, efficient polite with great process management

Beyond impressed. Chased me for four days to send in old passport via email and SMS - it was a weekend. Post Office took three days to deliver 'first' class signed for. Approved within 45 minutes of arrival and printed within a day (digital photo.) This isn't Amazon, it's the Passport Office. Great stuff. Thanks.

Wow!! In this country where pretty much everything is broken, this has restored my faith! Efficient way beyond any expectation. Wow!

While the staff are certainly nice and polite, the customer service leaves much to be desired. They struggle to update applications, yet they require people to renew their passports online. I can’t help but wonder how older individuals, who may not be familiar with online applications, are expected to navigate this process successfully.

Brilliant service, easy to use and very quick . My wife and I got our renewed passports within 7 days on the Standard service.

Easy to do. O it’s very quick to apply. My passport was here within 6 days of my application with updates during the process. Fantastic service.

Review for HM Passport Office.
Staff rude and entitled. Do not read the notes their colleagues have previously put on the system and delay applications by needlessly requesting the same information several times.

Puppy chewed my passports 6 days before I was due to go on holiday. The Passport office were brilliant had a replacement passport two days beforeI was due to travel
Thank you passport office brilliant service.

Applied for renewal online on Thursday evening. Uploaded a photo taken with my phone - no need to pay for a booth. Throughout the process, I got 5 texts confirming receipt of application, instructions of where to send my old passport and to confirm what stage the application was at. Royal Mail were in touch separately with a delivery slot although using their link, I was able to switch to collect from the post office due to being at work and living in an inaccessible flat. Passport was delivered and collected on the following Thursday so exactly 7 days start to finish. Couldn't have been easier.

Needed to renew my passport before it expired
My daughter is pregnant and I was worried my new passport would be delayed. No need to worry. Marvelous standard service - back in 5 days and kept informed all the way.
If only the rest of Government worked so well and efficiently. WELL DONE.

I PAID FAST T IN APRIL . THEY DID NOT DELIVER AND STILL WAITING. THEY CANCELLED APPTS AND DID NOT MAKE APPTS AND LIED. THEY MADE ME LOSE A JOB AND MY CAREER REPUTATION AS A RESUL OF NO FULLFILLING CONT. NO REFUND NO EXPLANATION. TOOK TTHEM 2 MONHS FOR PAULINE IN CUSOMER SERVICES TO SAY IT WS DUE O MULIPLE PASSPOR LOSS BUT HIS IS BS AS THAT DOES NO APPLY WITH FAS TRACK ITIS MISFEANCE AND TTHEY HAVE DONE HIS 4X BEFORE. MICHELLE BLOOM LIED ABOU HE ZOOM AND MR JULIUS SHENOBI IS HE MANAGER AND HERE IS A CLEAR ABUSE OF POWER AND DISCRIMINATION IEC REFUSED TO INVESTIGATE. SURPRISE SURPRISE. DISGUSTING.

I had an incredibly frustrating and disappointing experience. I applied online, paid for my passport, and sent my birth certificate, along with several of my friends as ID confirmations. Despite all this, my application was repeatedly refused. Eventually, they closed my account, leaving me with no access to log in. They kept my money, have not issued a refund, and have not returned my birth certificate.

When I tried to file a complaint, I was sent around in circles, with no resolution. They claim they can't find any record of my case, which is completely baffling. It's utterly unacceptable to treat customers this way, and I have not received my money back from these thieves.

Such a fast and efficient service.
Many thanks 🙏
I got my new passport sent to Dubai, where I am in currently on Tourist visa.
Far more simple and efficient and fast than I thought it would be
Only confusion is at start of application, I’m asked ‘where do I live?’
The answer is country I have currently travelled to and residing shortly as a tourist
(I had to phone them up to find that out)
Ofcourse the photo, I went up the road here in Dubai into photo shop and paid them 5£ and showed them the specifications, I did not dare do that my self
After getting passport photo, the rest of the application was seamless!
And then the payment etc was just as smooth.
Whole process , including me sending my old passport to the passport office in Uk and them sending it back to Dubai took exactly 21 days
And 8 of those days was time it took for my old passport to get from Dubai to Uk
Once they received my passport , they used DHL courier to send it back to Dubai and it came super fast.
I received messages all the way through the process
So excellent, easy and fast
Thanks

From applying to renew my passport to receiving it 6 days. Wow . What a service . Kept informed every step of the way . THANK YOU

Amazing service. I applied on the 3/8/24 for a renewal on a UK passport that lapsed in Jun24. I received regular email and text updates and confirmation the passport was being issued on the 8/8/24 - only five calendar days later! It is rare to be pleasantly surprised by the UK governments performance but the service has been excellent. Maybe the people in the passport office should run the HMRC. Well done.

Completed online renewal Monday. Received new passport Friday. Kept informed with several emails along the way. Opted for the standard service. Superb service. Couldn’t ask for more from an organisation.

Was told my address abroad wasn’t a valid address even after sending proof. Application was finally approved only because I had made so much calls. My new passport was sent without me receiving any sort of tracking information. It’s been 3 months since I was told my passport was in the post on the way to me and still haven’t received it. Called in multiple times to explain and all I get told is to wait.

I had to get 4 passports- renewal for myself and 1 renewal and 2 first passports for the children.
I used the online application for all of them.
My passport was easy took 6 days from sending the old passport to the new one being delivered.
The children’s passports needed photos to be confirmed and birth certificates sending so the process took a little longer.
There is a process for sending documents for multiple applications together so didn’t have to pay separately for sending documents for each child.
And it only took 15 days from sending the documents to receive the new passports.
Useful updates confirmed when the application progressed to the next stage.

Like a previous reviewer I applied online on Monday, sent off my old passport on the same day, received old passport on Thursday and received new passport today (Friday). I used the standard service and was kept informed of how my application was being processed every step of the way. Certainly wasn't expecting this fantastic service.