GOV.UK Reviews 

My experience updating my child’s passport to an adult was super easy and shockingly quick came within 2 weeks I’m pretty sure amazing service, thank you so much can’t wait for my holiday!! 😄

Thankyou to the passport office for renewing my passport so quickly online and keeping me informed along the way
Regards Angela marsh

Add a photo
Hm passport office Corby
1.0
(9)

Government office in England
Overview
Reviews
Photos
About

Google review summary
Reviews
All
documents4
mail2
Sort by
Most relevant
Newest
Highest
Lowest

joyce leung
Local Guide·15 reviews
The most appalling service and the most wasteful department ever. Took them 6 months of time and still going nowhere near finishing to examine my dad's BNO passport provided it had been Corby passport office's mistake for not putting the …More

Ruth Sturdy
7 reviews
2 weeks ago
New
If I could give no stars I would. This place sucks they could not organize a in a brewery.
I have sent everything they asked for and more and they keep sending vague texts …More

❤️🙏4

Wendy Mackenzie
1 review
2 weeks ago
New
WHAT A SHAMBLES!!!
Posted the required documents by Royal Mail signed for delivery. Checked the tracking information and it was delivered and signed for. Now they say they have …More

❤️🙏5

Яна Чернушко
Local Guide·29 reviews
2 weeks ago
New
Horrible irresponsible service.It cant named service even!Every time different workers,no one know where is documents.Every time they send email with requesting documents,what is already sent to their office.They can't scan 2 documents to complete the application already 1 week,only promises.Im not sure Corby Passport Office exists.

❤️🙏4

That Lambert Family
Local Guide·148 reviews·1121 photos
2 weeks ago
New
If you want sent documents to end up unaccounted for, use this service!

❤️🙏6

Tikayla Royal
3 reviews
2 weeks ago
New
They keep asking for documents i already send

❤️🙏3

Satti videos
3 reviews
a week ago
New

Mahmoud Yahya
Local Guide·4 reviews·31 photos
2 weeks ago
New
joyce leung
Local Guide·15 reviews
an hour ago
New
The most appalling service and the most wasteful department ever. Took them 6 months of time and still going nowhere near finishing to examine my dad's BNO passport provided it had been Corby passport office's mistake for not putting the right immigration observationd on my dads passport at the first place. Absolutely disgraceful treatment they provide.

I've complained and rung their useless helpline for over 50 times but still got nowhere near at all.

After 6 months of wait and massive miscommunication and emails, I am nowhere near to get my elderlys fathers passport renewed. Mind you my mum's passport had been done perfectly 6 months ago, which left my dad's one on hold and it was ALL Corby passport office's fault and they take no responsibility whatsoever.

Absolutely appalled by their service and their staffs work attitude simply because my dad's nationality is not British and he's renewing BNO not a British passport anyway.

Instructions for applying when abroad are unclear. I had to restart from scratch. They asked me to prove I hadn't changed my name!? Having supplied documentation for my first application they tried to make me re-supply the same. Impossible to get through on the phone. The service just says the application is proceeding even though it isn't. The chat line agent had the literacy and competency of a 5 year old. I've been stranded in Australia for 6 weeks and still not received the replacement for my stolen passport. Very unhappy with the service

Excellent service. Very efficient. Clear instructions. Kept informed at every step. Very impressed. Programmed 6 weeks for renewal. Had passport back just under 3 weeks including dispatch to the UK from Switzerland. Thank you.

Superb service . Completed online on Tuesday afternoon , new passport arrived this morning ( Saturday) . Status texts and emails from HM passport throughout process.

Fantastic service,
Apply online Sunday evening, returned old passport on Monday, acknowledge on Tuesday, approved on the Wednesday, printed on the Thursday, arrived on the Friday.
Credit for the department where it is due!

Efficient, fast and informative process,
couldn’t have wished for better service.

Amazing service using online renewal. Filled in on Monday, returned old passport back on Tuesday signed for delivery and new passport was back in my hands on the Friday. Used passport photo on-line to ensure my photo was to standard and they give you the digital code to put into your application that only took 5 minutes and cost £9.95.
Amazing service.

Shit service

Fantastic urgent service. i was refused boarding to my plane to Italy because my passport had been issued over ten years ago even though it was well before the expiry date printed in the passport. It's an absurd consequence of Brexit. So I went online to the passport office, got really helpful support by phone with no waiting, took a photo on my smartphone at the airport and got an appointment 36 hours later. I picked up my new passport with no problems in a ten minute appointment in London, on time, with no waiting at all. Incredibly well designed service and well managed. What a change from the old passport office!

Whoever redesigned the system should be cloned and put onto the railway ticketing system and the NHS

Finding out this morning how much the passport has gone up! How on earth can they put something up that’s 25% higher than inflation? This is no joke! this government is stealing from people it has to stop. I’m embarrassed I’ve served this country, I look at this country with absolute shame and disappointment.

Applied last thursday for a renewal, got my new passport delivered this morning. 8 days, great service and good communication!

Hassle free, efficient and quick. I will never do a paper form again.

I applied online for renewals, myself and spouse.
Applied 30th March, received both 9th April.
Kept updated frequently. First class service by the Passport Office.

Ron & Dulcie Ravenhill

Shockingly poor service. Followed instructions given by telephone operator which was wrong. Application refused without a refund given despite this.

I went to Newport premium passport service and prior to that also had to access passport services on the phone as I was suddenly aware my passport had to be urgently renewed before I could fly. Both the call handlers based in London and the service in Newport were excellent. Officers were calm, very helpful and reassuring. I thoroughly recommend your service.

Quick to take your money, but when unhappy with the poor results on how my photo is printed, on all 3 of them, ie not as original sent in with the online application form. After complaining on phone and being told by Steven to re-submit a paper application with a letter explaining what unhappy with, also enclosing actual printed photos, together with returning the new passport, even enclosing the difference of £11.50 extra, then waiting 5 weeks just to be fobbed-off with VERY UNHELPFUL customer service. Also patronising and wrong comments from the complaints team.
Not even attempting to reprint my new passport to see if a better photo image could be reproduced.
I expect a better service for £100.
...Finally returned my passport after 4 and 1/2 months, exactly the same 1 which I had returned, which is now 4 and 1/2 months old in the 'date of issue' date. I'm so glad I bothered!
Clowns!

Excellent service. Online application Monday. Posted old passport Tuesday. Received new passport one week later.

Applied online Friday evening and the process only took 7 working days to receive my new passport.
My old passport was received the same time in a separate envelope.
Great service provided. Thank you