Passports Office Reviews 

I do not know where to start, it has been 6 months and I still haven't received my passport. I sent 3 pictures and they refused them. They then closed my application after asking them not to as I will send another picture. I had to pay for another application and I still have issues. I really need my id, I sent in a complaint and I have requested to escalate this to a higher authority.

In the past I never had any problems, now it seems to be problem after problem. What has happened to this country.

Outstanding Service. Done a renewal through Corby office. Opted for standard service and they turned it round in less than 3 days. These guys should be running the Government. Deserved the 5 stars.

The most appalling service and the most wasteful department ever. Took them 6 months of time and still going nowhere near finishing to examine my dad's BNO passport provided it had been Corby passport office's mistake for not putting the right immigration observationd on my dads passport at the first place. Absolutely disgraceful treatment they provide.

I've complained and rung their useless helpline for over 50 times but still got nowhere near at all.

After 6 months of wait and massive miscommunication and emails, I am nowhere near to get my elderlys fathers passport renewed. Mind you my mum's passport had been done perfectly 6 months ago, which left my dad's one on hold and it was ALL Corby passport office's fault and they take no responsibility whatsoever.

I paid for fast track last month and still have not received as passport. Asked me to send in documents they have already seen and caused an unnecessary delay, I’m now waiting for them to see the documents once again for them to carry on with the application as they should of done after my SECOND interview on the 19th. Rang everyday and being left more anxious

Don't fall into the trap of applying for a passport renewal then changing your mind after paying as you will be told you will get no refund.Good old rip off Briton.

Very inefficient service. Very professional in terms of saying the same words ‘timeline is not guaranteed’ whenever I call them. Are they in 19th century?

I sent my son’s passport for renewal and the website said we should expect to receive new passport within 3 weeks if no further requests.

There were no updates for 3 weeks and when I enquired they could not find the application! After several conversations, they finally found the application and said it was through standard checks. I really suspect they only just started to process it. When I asked why it takes so long, they said they don’t have any information!

I asked whether they could prioritise my application as we need to travel very soon and I am willing to pay more. They said i need to withdraw from the application, which takes 10 working days and then apply for 1 week service. So I need 3 more weeks. How funny it is in a modern world!

Government service is really a monopoly. 3 week target is just a joke as they keep saying ‘the timeline is not guaranteed’ and ‘you just need to wait for it’.

I applied for my passport at Corby passport office I must say outstanding service kept informed every step of the journey I wish all departments could be run as efficient as this well done to all staff involve

I sent in my UK passport to be renewed, I was then told i need to send in images of my Irish passport to match the name... i found this odd as it was clearly visible in my UK passport i sent in. Anyway, i complied.

I then got told the scanned images of my irish passport where not clear, but they were perfect. I resent them, again perfect, in colour like the first time.

I then kept getting emails from them asking me to send in documents, even though i had, and the emails had no context. So i called them.

They told me on the phone i was sending in black and white photos (which never happened, they were always color). It has now been over 5 weeks of nonsense, over something which should be very basic.

I am so unimpressed by the way this has been handled. I need this passport urgently to start a job in the public sector and it is a disgrace that this is taking so long.

I cannot recall the name of the person I spoke with, her name sounded like Ayesha.
My experience was excellent. The agent was informative and her demeanour was friendly and helpful.
My passport arrived in arrived in less than the time stated and each of the processes along the way were uncomplicated. Christina

Awful service had sole custody of my son for 13 years this year
Can't renew his passport with out a court order even tho I had his previous one and applied for his previous one

Then to be told we delete it after 1 year
So basically if you are male and have custody you get penalised

Complete bunch of clowns, wouldn't trust any of them to boil a kettle, let alone be responsible for such an important and expensive item that everyone needs to have.

I have never known incompetence like it - 3 child applications submitted - all by same person who has proven parental responsibility- all done at same time - photos taken same place by same method - all photos then verified on same day by same person. All documents sent in same envelope with 3 separate ref numbers written on envelope as stated on there website- even a letter included stating what everything was and who for. Two of application classed as received- processed and then sent out - however one of them , documents not received and I had to make a complaint before the realised this, then apparently the photo was no good and then it now says the person verifying the photo does not fit the criteria, even though the same person verified the photos of the other 2 that were fine! The incompetence is staggering and now I have had to make a second complaint and when I complained online stating the applicant name - I got an email asking me what the applicants name was - so they can’t even log a clear complaint correctly- and these people are in charge of giving uk citizens a passport - the mind boggles at the sheer stupidity of the people working there

impossible to get someone on the phone in an emergency , terrible customer service and £222 for new passport processed on same day but you have too wait 48hrs for appointment so not same day at all

I sent old passports to wrong office then gave wrong e mail for I'd verification 6 phone calls to Liverpool over a week. All were so helpful kind and understanding with my mistakes over the week polite so helpful absolutely fabulous every one

As an Australian resident needing to renew a UK passport, I found the entire process with HM Passport Office to be unnecessarily rigid and outdated. After paying the application fee and completing the required forms, I was shocked to learn that they demand original documents — including my birth certificate, my father's passport, and even my own. This requirement is completely unreasonable in today's digital age, especially for someone like myself who travels internationally for work and cannot be without a passport for weeks.

I asked if I could provide certified copies or upload scans through a verified channel, which is standard practice for many official processes. However, the response I received was dismissive and inflexible. The staff were rude, arrogant, and completely unwilling to consider any alternative — it was their way or nothing.

To make matters worse, there was no upfront transparency about the need for original documents. This lack of clarity feels like a trap — people pay the fee only to find out they cannot proceed without meeting unrealistic requirements. At the very least, they should warn applicants at the beginning of the process, instead of wasting time and money.

If this is how HM Passport Services continues to operate, I would strongly advise others to be cautious before applying, especially from overseas.

Received my passport exactly one week since sending application. Informed by text at each stage. Seamless process and just as it should be.

My partner was required to send his passport to this office, but after more than four weeks, it has still not been returned. Despite numerous calls and emails, the responses we receive seem scripted and unhelpful, showing no genuine attention to the case. It is clear that emails are not properly read or addressed. As a result, he has already missed one business trip and is now at risk of losing another big one tomorrow, all due to the team's lack of professionalism. It is deeply disappointing to experience such poor service, but unfortunately, this is the reality.

Absolute old fashioned way to process documents in this day and age. Coming on the third month and still they are requesting documents for my children’s. Why do they need the grandmothers birth certificate when they have the parents and there own birth certificates to prove there nationality. Constant emails saying the same thing when they are aware we will send the 100th document to them when we receive it. It seems like a convoy belt the pass it over to lots of different people with no communication. I’ve never had such a long winded process to apply for a passport and the costs are unbelievable.

I received my new passport this morning after sending in my old one and renewal application last week. Sent it last Wednesday, received new one this Thursday. 8 days ! Seamless.