Passports and Visas.com Reviews 

Worst communication and service for traveling I have ever had to deal with. gave my passport a month and half ahead of time with a company promise 4-10 days max. 2.5 months later still no china visa and no passport. i had to cancel trips cost me alot of money outside of just the service fee. recommend no one have to ever deal with this company very unprofessional

I have the same experience as another customer. Their service is horrible.

My daughter flew on her dual citizenship passport to see us for the holidays but returning to the US means I need to get a new passport.

I applied for expedited visa, two months ago. They took my $450 and my passport. NOONE HAS returned and single phone call or email since then. I must have called and emailed 15 times.

The rep assigned to the order is Philip Diack, apparently an owner. Unreal waste of time. I am not sure he is checking the email or phone. Also, check Yelp reviews for Colorado office, basically summarized my experience. They have been collecting money and leaving people hanging, causing them miss their trips, waste huge amounts of money.

The customer service is horible

So DO NOT USE THEM under any circumstance.

Misty was very helpful during a stressful time!

They held my hand through the entire process! Amazing service! Highly recommend if your in a crunch for that Passport!

Everything went wrong! I am still waiting for a call from the big boss to discuss why I should not reverse the charges on my credit card. It took 7 business days not including a possible delivery day of a Saturday, and I paid for the expedited 3 day service. After day 2, I received zero communication AND I was hung up on by a company rep when I called in. This experience was nothing short of abysmal.

Misti was amazing she helped me get my paperwork done and all correct. I sent in my stuff Tuesday and had my passport a few days later. She was so sweet and thoughtful answering all my questions (which were a lot). She definitely deserves a raise.

3rd time using this service. Previous service was great; this time was horrible. The original assigned agent (Mike Sosa) was no longer in service, yet email communication continued to be received under his name. My attempts to respond were rejected since the email address was no longer valid. Whoever had been newly assigned to my service request was never identified. My request for accurate amount for the check to Dept of State for passport book + passport card was deflected with a response from Ariana that I look it up myself. Really? With the service fee having been paid, YOU can't give me information that should be readily available in your office? The passport application submitted CLEARLY had my current address showing on line #1 and #2, yet correspondence (from the ghosted Mike Sosa) contained a prior address. I called and provided the correct information - yet when the email notice of passport mailing was received (still from the ghost Sosa), the full address wasn't shown. I made MULTIPLE calls requesting correction and to speak with a manager - without effect. Finally got an email (Lily Caldwell) stating "it appears that you left out your PO BOX on the passport application you filled out". Again - really? Too bad for her that I kept a copy of the documentation submitted showing COMPLETE address information. The passport book was received -- but without the passport card. Only after contacting their office to find out status of the passport card was I informed that the card would be sent separately in another 2 weeks. That information should have been forthcoming at the point that the passport book was being sent. This agency takes ZERO accountability for their errors and has absolutely provided ZERO customer service. I will NEVER use or refer them again.

And contact person was not helpful and $ paid for that service was a waste.

Applied for expedited visa, two months ago. They took my $450 and my passport. NOONE HAS returned and single phone call or email since then. I must have called and emailed 15 times.

The rep assigned to the order is Philip Diack, apparently an owner. Unreal waste of time. I am not sure he is checking the email or phone. Also, check Yelp reviews for Colorado office, basically summarized my experience. They have been collecting money and leaving people hanging, causing them miss their trips, waste huge amounts of money.
So DO NOT USE THEM under any circumstance.

I have my send them money to help with a visa. My service rep assigned to the case is Phillip Diack, who happened to be the owner. It’s been 2 months, they have not returned a single email or phone call. They have my money and my passport.
I don’t understand the good reviews here.

Timely execution

It was seem less and easy, thank you!

I was disappointed with the communication flow. Email was only used during the information gathering process which delayed the timing. I paid for express timing with a personal helper but due to the use of email communication, the timeline was longer than originally scheduled.

I have to admit i was skeptical they could pull this off. When i realized the actual travel dates play an important role in the expiration date of your passport i only had one week left. Although mine was legit until May 2025 the travel dates made it 2 weeks expired. I paid the fee plus govt fees shipped everything on a Friday, they are closed weekends so it arrived Monday morning on advisors desk, confirmed by an email, papers were checked then sent to govt office. I had originally been told by the person fielding calls that i should have it back Thurs. My flight was Friday morning. On Tuesday advisor said more like Friday arrival because they need 3 full days. Anyone reading this remember, 3 full days. I had to change my flight just to give me some wiggle room. It is a very stressful wait as you are hoping beyond hope that this works. I received a message Thursday afternoon that all went well and it was being overnighted and i should have it by Friday 8am. I received a message that it had been delivered however the picture of the porch was not mine!!! NOT the fault of this company this was fault of UPS driver not paying attention. Filed a complaint with UPS for whatever good it will do. Located the package and went on my trip. I don't think i want to go through this stress again so advice..pay attention to the actual travel dates and there is nothing wrong with renewing early.

You communicated with me and answered my questions

The customer service and communication was first rate. This is a reliable service. Fast too.

Thank you for making it possible

Life savers! Thank you for being so efficient and helpful.

Everything. Your company is inept.
You cost me an 8 thousand dollar trip.
Your delivering my Passport was 2 days late. Patti Henriquez didnt answer my calls for 2 days. That 2 days cost me to be late for my flight. No other flight options were available. Lily also was quite useless. I will be offering very poor reviews all over the internet on your behalf. I asked for a manager a dozen times or more, nothing.
I literally called your despicable company 20 or more times last Tuesday, no one had a clue. You are awful. If I could give you less than zero...i would a 100 times over.

I got my passport!!! A week late lol don’t mess with this company…