Pavilion Broadway Reviews 

I found the whole experience buying my new sofa easy and pleasant . From the friendly and helpful sales staff through to the very accommodating delivery team (Scott and James ) who went the extra mile in getting my very large sofa into place . Thank you all

Had a great experience ordering outdoor chairs from Pavilion Broadway. Thank you to Sue, who dealt with my order enquiry so quickly and efficiently, and Scott & James who delivered the chairs were delightful, really nice and helpful guys. Very happy customer!

Arrived on time. Helpful and friendly.

Delivery of our new dining furniture was spot on! Scott & James were very professional, polite and helpful. Very happy customers

Thanks to James and Scott for my speedy professional delivery

Delivery review for Scott and James.

X2 new sofas arrived within the suggested slot. Scott and James got them in and unpacked removing all packaging lighting speed.

Appreciate the service.

Perfect delivery experience from Scott and James. So friendly and helpful. There was a mark on the table which I pointed out and Scott took the time to gently buff it out for me with a cloth! He didn’t have to do that, so I was both impressed and thankful!
Couldn’t do enough to help!
Thank you!!

Great service. Even popped item upstairs in room and no packaging left.
Nice decent lads delivering.

Fantastic delivery service with a very heavy product which Scott abd James handled expertly. Took time and care with my product and my home.

Table and chairs delivered and put together by both Scott and James who delivered a first class service, were very polite and friendly, waiting whilst I inspected furniture.They left detailed instructions on any queries and instruction leaflet for future moving . Thank you lads.

Amazing service and fantastic delivery from James and Scott. Highly recommended very professional and friendly.

We had James and Scott swap out a tabletop for us today. Exceptional service, they went above and beyond. Highly recommend

Really lovely mango wood bench from Pavilion Broadway. Beautiful piece and arrived very well packaged to protect it in transit.
Full marks also to Scott and James the delivery drivers who were brilliant. Arrived on time and phoned in advance before they arrived. They even offered me a lift up my drive.

Great service all round. Thanks to Mark in sales, and to the delivery team of Scott and James.

Price match promise appears not to be true. I found an alternative better price, provided all the details, URL link to the other product to only receive a standard response noting ‘rejected’ not even an explanation.

Myself and my partner have ordered a fireplace log holder which is beautiful but has a dent in the metal.
I have contacted Pavillion Broadway but got no answer over the phone and left a voicemail giving all of my details for them to get back to me. After 4 days I am still awaiting a response.

The quality of the item is great but there is a small dent in the side of the basket which is very visible.

What amazing customer service. I made a mistake with ordering and Sue was incredibly helpful and refunded me no questions asked. Strongly recommend this company.

Excellent service, with great attention to detail from Gareth and Scott during delivery. They helped with product advice, checked for damage and were very respectful of our property

I don't often write reviews, as there is always an excuse why I don't get round to it! I had to sit down and write this straight away.

We were fortunate enough to have Scott and Gareth visit our home today. (My choice of words here is careful and deliberate! They didn't 'deliver' our furniture, they did so much more than this.)

Scott and Gareth have to be 2 of the nicest people I have ever met in my life. The positives are so many - friendly, polite, punctual, helpful, informative, professional, kind, caring, great with dogs (!), considerate, exceptional manners. I could go on.

You don't often meet people in life like these 2. I sincerely hope that Pavilion Broadway know, recognise and appreciate what they have in Gareth and Scott. I would be so lucky, if my business was represented by Gareth and Scott.

Thank you so much Scott and Gareth. I hope to have the pleasure of meeting you both again.

We have a problem. My wife ordered a table but didn't get any response to confirm the order. Two weeks later I got an email telling us it was to be despatched but, by then, I had given up and bought and received an identical item elsewhere. I rang and asked for delivery to be stopped and the order cancelled but they have delivered the unwanted items and want to charge me £20 to return it. They seem incapable of accepting that it was a failure in their order system which caused the problem and every time I ring I get a different person. Very frustrating and I won't buy from them again.