Payactiv Inc. Reviews 2.045

I specifically want to mention the representative I spoke with, Zach Larson. From the beginning of the call he listened to my concerns and displayed amazing communication and knowledge as well as empathy. He explained the processes he was going through so that I would have a better understanding and created a truly wonderful calm experience. When he put me on hold he made sure to check in with me and as someone who also works in a call center, it is not often when calling other places I get to speak with someone who exceeds my expectations. He truly is an amazing employee with the knowledge and skills as well as a wonderful calming voice. I just want to say thank you to Zach for making something that was frustrating and truly following through and giving me a resolution that was initially confusing. He definitely deserves a raise and if I need help in the future, I will be requesting to speak with him only. You have a truly special employee that is dedicated and creates a wonderful call experience.

Thank you,
Amanda Charbonier

I noticed a discrepancy between what i accessed and what was deducted from my paycheck. After adding all wage accessed in the app, there was over $500 discrepancy in what was deducted from my paycheck. All attempts at contacting support are met with "thank you for contacting us. There is no discrepancy." Not to mention what i spent on that card does not match what theyre claiming i accessed. When I asked for my itemized YTD, I was met with "your YTD is $2013.53" which matches neither my paycheck deductions nor the app. My email has now been blocked by them, but Gmail is free. Either prove to me I accessed that much or give me my money back!!

I have been reaching out to you guys for over a week now to see why my hours werent showing up so that i could borrow money against my paycheck. Every person asked for my timesheet which i was unaware I was able to pull up on my own because nobody informed me of that until today when Emory L. took the time to explain to me that my timesheet was something I was able to screenshot myself and send to you guys. She/he is the only 1 that stopped and took her time with me. She/he was a huge help

So this is my first time using this particular daily pay system I was skeptical but decided to try it out , well they only have chat and I was asking questions about my accessibility of the money earned and the agent closed the chat without helping— mind you I waited 12 minutes. I already had questions the day prior only to get told to do the email and didn’t get that “resolved” until the next morning even though I was told a “few hours” . I’m really going to talk to my company about switching to a different program because this by far has been a HELL no for me. I don’t even understand how you advertise 50% but only give 20% .

If I could give you 0 stars, I would because a side from it helped when you need the cash, your CUSTOMER SERVICE IS CRAP!!! Do better!! It's been years and it still sucks!!! Same ole generic answer and no one knows shit about anything!

They have taken money from my account and no one has reached out to me. This is the 2Nd time in 2 months. They have bad customer service. I have sent my name and number. No call back

Absolutely terrible. I switched employers and had to jump through multiple hoops. It was finally sorted after a month, or so I thought. I went to transfer money and was charged the service fee, but the money never went in. The customer service was excruciating. They are completely helpless and offer nothing of substance. All because I changed employers.

10/10 amazing fast service!!

Paid for support and received some of the most dismissive service I’ve experienced. The first representative didn’t even allow me more than 30 seconds to explain my issue before abruptly ending the conversation.

When I reconnected, I was assisted by Nicolas F., who was equally unhelpful. After I asked to end the session so I could leave feedback, he immediately terminated the interaction himself and marked it as ‘no additional questions needed.

Ending a paid support session the moment a customer mentions feedback is not just unprofessional, it reflects a complete lack of accountability. This service felt rushed, dismissive, and not worth paying for. I would strongly advise others not to rely on it.

Kyle howard was amazing and helped me do what I needed to do 😃

As overwhelming and as many times I had to do Chats for month. There are 2 wonderful Agents that assisted me 10 Stars to Rita (Forgot her last name initial) and Brent T. They went above and beyond. Having real conversation and not copy and paste response. Great Job You Two.

He was very helpful through the setup and he deserves a raise!

Update: spoke to them and they explained dispute teams are not customer facing team:

The dispute investigation arm of payactiv doesn’t communicate very well, and even though I’ve emailed them several times regarding my dispute, and even started a complaint on their official BETTER Business Bureau page. I am forced to continue going through a route of online profiles such as trustpilot, BBB, Reddit, and I will continue to do so until I receive some sort of communication and my provisional credit from Payactiv for a case of obvious fraud on my UKG Wallet Payactiv Card.

He was very helpful and quick with helping me fix my issue! Great service!!!

Kyle was super helpful and knowledgeable. Helped me directly and efficiently to getting logged in to my account and I couldn't be more thankful. Very professional and courteous, all of my needs are taken care of because of his efforts. Thank you Kyle

Kyle helped me with all of my of my problems and explained everything perfectly. A weight lifted off of my shoulders

Kyle Howard deserves a solid 5 out of 5 stars for his outstanding customer service with Payactiv support.
I’m giving Payactiv support 5 out of 5 stars thanks to the excellent customer service I received from Kyle Howard. I was having a frustrating problem linking my employer in the app, which meant I couldn’t properly connect my account or access my wages. Kyle took the time to listen, walked me through each step, and quickly identified what was causing the issue. He clearly explained what needed to be updated, helped get my employer properly linked, and made sure everything was working before ending the call. Because of his patience, professionalism, and follow‑through, my account is now fully set up with my employer and I feel confident continuing to use Payactiv.

Kyle was a Great Customer Service Representative!!!⭐⭐⭐⭐⭐

Donald Milo is the first worker to actively and completely change the game for this company for me. He had the intelligence, knowledge and patience to see that my problems are being cater for. I’m grateful to him and I think he deserves a raise. Thank you Milo.

Complete lack of communication when changes to your EWA are made. These apps will also get you into trouble when relied on too heavily. Not worth it, and you can't transfer money off your Payactiv Card to an external bank account. Ultimately closed this account along with the bank card.