I have been reaching out to you guys for over a week now to see why my hours werent showing up so that i could borrow money against my paycheck. Every person asked for my timesheet which i was unaware... Toon meer
Bedrijf heeft geantwoord
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I specifically want to mention the representative I spoke with, Zach Larson. From the beginning of the call he listened to my concerns and displayed amazing communication and knowledge as well as... Toon meer
Bedrijf heeft geantwoord
I noticed a discrepancy between what i accessed and what was deducted from my paycheck. After adding all wage accessed in the app, there was over $500 discrepancy in what was deducted from my paychec... Toon meer
Bedrijf heeft geantwoord
Kyle was super helpful and knowledgeable. Helped me directly and efficiently to getting logged in to my account and I couldn't be more thankful. Very professional and courteous, all of my needs are ta... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Contactgegevens
Stevens Creek Boulevard 4880, 95129, San Jose, Verenigde Staten
- www.payactiv.com
4,3
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Emory was great!
23 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Jared, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
Fredrick Chester was excellent!!
Fredrick Chester was excellent!!! He was the best customer service representative I’ve ever spoken to! He was excellent and professional with assisting me with my account! Needless to say this man needs a raise or a big bonus! Very well spoken! Helpful! Courteous and Professionalism at its Best! Thank you so much and I love PayActiv!
23 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Adrienna, thank you for your feedback. We are so pleased to learn that you are having a great time with us! :) Have a lovely day ahead.
Emory did an excellent job in helping…
Emory did an excellent job in helping me out
22 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi David, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
Derek williams was a awesome help
22 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
My experience was good
My experience was good. I haven’t really had any major issues
22 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Erica, we are always looking to improve the experience for our users, and really appreciate the feedback.
Antwoord van Payactiv Inc.
Hi Mikayla, thanks for taking the time to rate us. It really helps us to keep going and delivering the best. Have a blessed day.
Amazing very helpful
18 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi there, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
Valerie Shaw is knowledgeable and helpful
Valerie Shaw is knowledgeable, and helpful.
18 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Cary, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Wonderful experience
My agent Valerie Shaw was absolutely wonderful. Very polite and knowledgeable. I was so thankful to have gotten her to help me. I hope when or if I need further assistance I get her again.
17 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Mary, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
not a good company i filed a …
not a good company i filed a complaint to the bbb the payactive number i called isnt the managers number so i got a run around he would send me to a number with 3d party operators thanks for not recing my pay buddy im going to take the steps to recieve my hours and money! theres other agencys besides the bbb to get ahold of i dont know whats your guys problem is not working with me wait and see buddy i dont play around!
15 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Larry, we sincerely apologize for the inconvenience we may have caused and are here to help. Kindly share your details, including your Employee ID, and Mobile number at support@payactiv.com, mentioning "App Review" as a subject. We will get your issue resolved on a priority basis.
My experience with the company as a…
My experience with the company as a whole is great. It does get frustrating when you work and work and still have to submit proof that we worked. The reps are always helpful, but Pay active could do better so we don't have to jump thru hoops for access to our own money.
15 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Tila, thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
Please don’t use this company
Something always going on with the app they never can fix the problem
13 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Shaquie, we regret the inconvenience. To help resolve your issue, please email us your details, including your employer's name, employee ID, and mobile number, to support@payactiv.com. Be sure to include "App Reviews" in the subject line.
Derek was so helpful
Derek was so helpful. Had an issue and he fixed it right away.
11 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
Owen C was a great help to me
Owen C was a great help to me. He was respectful, courteous and thoughtful to my needs. I was stressing but he calmed me down with his demeanor. He fixed the problem in no time. I will always be team Owen C
8 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi there, we are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Zach Larson
Zach Larson, really good guy, was able to help me out and was very patient, 10/10 service
6 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Angel, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Very helpful rep name Emory L
4 september 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi there, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
She was very patient and understanding
She was very patient and understanding. Helped me out with everything I needed in a timely manner.
30 augustus 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Tyisha, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Waller Lee was such a tremendous help
Waller Lee was such a tremendous help. He was patient and understanding with all my questions and because of him the issue I had was dealt with!
30 augustus 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Brian, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
I had an associate named Emory help me…
I had an associate named Emory help me with updating my correct hours and helped me make a deadline for a bill that is keeping me safe. I’m extremely grateful and I definitely recommend this company to anyone that is able to use it.
29 augustus 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
Emory was really helpful
Emory was really helpful! I was having trouble with an already linked card and she got it fixed for me and a timely manner! Thank you Emory!
29 augustus 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Crimson, thank you so much for letting us know how you feel about our services. That's such a boost for all of us at Payactiv. You have an incredible day! :)
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