I have been reaching out to you guys for over a week now to see why my hours werent showing up so that i could borrow money against my paycheck. Every person asked for my timesheet which i was unaware... Toon meer
Bedrijf heeft geantwoord
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I specifically want to mention the representative I spoke with, Zach Larson. From the beginning of the call he listened to my concerns and displayed amazing communication and knowledge as well as... Toon meer
Bedrijf heeft geantwoord
I noticed a discrepancy between what i accessed and what was deducted from my paycheck. After adding all wage accessed in the app, there was over $500 discrepancy in what was deducted from my paychec... Toon meer
Bedrijf heeft geantwoord
Kyle was super helpful and knowledgeable. Helped me directly and efficiently to getting logged in to my account and I couldn't be more thankful. Very professional and courteous, all of my needs are ta... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Contactgegevens
Stevens Creek Boulevard 4880, 95129, San Jose, Verenigde Staten
- www.payactiv.com
4,3
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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It never wants to update correctly
It never wants to update correctly. Customer support is incompetent at doing their job. App is trash!
10 augustus 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Gary, we regret the inconvenience. To help resolve your issue, please email us your details, including your employer's name, employee ID, and mobile number, to support@payactiv.com. Be sure to include "App Reviews" in the subject line.
This man knew what I was talking bout…
This man knew what I was talking bout he said he was gonna try to fix the problem I really appreciate him
7 augustus 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Robert, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
Alvi Duncan really cane through for me…
Alvi Duncan really cane through for me today. He assisted me with payactiv,some that obviously 4 other reps couldn't do.He went above and beyond with patience and expertise.
8 augustus 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Kalista, thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com if you have any suggestions. We would love to hear from you. Have a blessed day.
Takes too long too update account
I like the fact you can access your money early the problem is that can lead to low paychecks causing you to borrow again and again. Then once you pay it off it takes almost two weeks before they realize you paid back already so there is a big gap where I’m just broke and looking to borrow elsewhere. In other words avoid if you can
8 augustus 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Vashon, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.
The best
Axel went above and beyond for me I am so grateful for him
7 augustus 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Amanda, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Antwoord van Payactiv Inc.
Hi Richard, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Kyle Howard saved the day
Kyle Howard saved the day. I had a problem with missing hours, instead of arguing with me about why they were missing, he had me send him my timecard. He then corrected my time and fixed my earnings. He was wonderful, polite and professional. He is a great asset to your company. Glad I had him to help me
6 augustus 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Kathy, thank you for your feedback. Our team is always working hard to continuously improve our product for your better experience. Have a blessed day ahead.
They were very helpful and polite
They were very helpful and polite
6 augustus 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Tanya, we are glad that you like our app. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Waller Lee was a great representative
Waller Lee was a great representative, he got everything fixed that I needed. Thank you so much
31 juli 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Ralph, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Aaron you are great!!!!
I was delighted to chat with Aaron this morning! I was having issues with my account, my name was wrong but he gave me the steps to re enroll so I could have access to my funds! I was in a tight spot and forgot my company has this benefit but Aaron took the stress away and made this easy and super quick. Aaron was my life saver today!
28 juli 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Waeni, thank you so much for your encouraging star ratings and review. If you have any suggestions on how we could improve and enhance your user experience, please don't hesitate to share them with us at support@payactiv.com. Have a blessed day.
Another Sunday like every other Sunday
Another Sunday like every other Sunday. My time was added to my TA file with no issues but Payactiv says they havent received it. Really?? Every week. And tomorrow it will update for today but Saturday wont be added until later in week. Just put my time on correctly like your contract states Its crazy that they say this every week and we have kronos which updates automatically. Ridiculous!!
27 juli 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Heather, we sincerely regret any inconvenience caused. Please rest assured that our team will contact you shortly to assist you in resolving your issue.
Antwoord van Payactiv Inc.
Hi Karen, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Very helpful
I really wish I could remember the name of the person who helped me because she was very kind and she did everything she could until my issue was resolved. I am so grateful for her but I cannot remember what her name was. It was a different name that I've never heard before so if anyone can figure out who it was that talked to, please give her a raise. Thank you.
18 juli 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi there, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Derrick Williams assisted me and he was…
Derrick Williams assisted me and he was amazing!!
25 juli 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Aliya, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Spoke to Zach
Spoke to Zach. Larson was very friendly and helpful. Thank you so much. Need more people like you.
25 juli 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Nancy, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
I spoke with Rose and she was very…
I spoke with Rose and she was very helpful and got my situation fixed .she was very polite and helpful very nice lady thank you rose
23 juli 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Hope, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
I love the people that work here
I love the people that work here. Very helpful and patient. Great group of folks
23 juli 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Dawn, thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com if you have any suggestions. We would love to hear from you. Have a blessed day.
Brent T
Brent T. helped me get my funds from my work hours into my payactiv account ready to access within 5 minutes🙏🏽
21 juli 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Bryce, thank you for your feedback. We are delighted to hear that you are having a great time with us! :) Have a lovely day ahead.
Fast problem solving from the customer…
Fast problem solving from the customer service team everytime!
20 juli 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Jayy, thank you for your feedback. Our team is always working hard to continuously improve our product for your better experience. Have a blessed day ahead.
Waller Lee is the Man
Waller Lee was very knowledgeable and helpful
18 juli 2025
Review zonder uitnodiging
Antwoord van Payactiv Inc.
Hi Will, thank you for your feedback. We are so pleased to learn that you are having a great time with us! :) Have a lovely day ahead.
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