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Payment Assist Reviews 

11.129
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Payment assist is an Excellent company which will help you with no issues at all, they have helped everytime when i need them, I really dont know what I would do without them and customer supprt are... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Pay assist was a great option for me as the bill was alot higher than I had budgeted for. This option was easy to set up and the payments were within my budget. Thank you for allowing me to use this... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

Found them a great company a minor problem with date of payments but phoned up and they sorted out in a couple of minutes I'd recomm end this company I will certainly being using them again

Beoordeeld met 5 van de 5 sterren

I needed brake pads amd discs for my car but couldnt afford it then payment assist helped me spread the cost 4 monthly payments so i got the job done

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Niet-bancaire financiële diensten
  2. Autofinanciering en -lening bedrijf

Geschreven door het bedrijf

At Payment Assist, we believe looking after your car and staying safe on the road, shouldn't mean worrying about how you'll pay for it. Whether it's an unexpected repair, a service, new tyres or an MOT, we're here to help make essential vehicle maintenance more manageable. Since 2013, we've helped more than 1.5 million customers spread the cost of their garage bills with straightforward payment options designed to give people more choice and greater peace of mind. We work alongside thousands of trusted garages and dealerships across the UK, making it easy to arrange a payment plan at the point you need it most. Our application process is simple and transparent. We'll always explain your options clearly, so you can make the decision that's right for you. Trust is at the heart of everything we do. As an FCA-regulated finance provider, we're committed to treating every customer fairly, communicating honestly and supporting responsible lending. We know that needing vehicle repairs is rarely planned, which is why we focus on making the experience as straightforward and stress-free as possible. Every review on this page helps us learn, improve and celebrate the moments when we've made a real difference. If you've used Payment Assist, we'd love to hear about your experience. Your feedback helps future customers make informed decisions and helps us continue to raise the standard of service we provide. Thank you for placing your trust in Payment Assist.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

11K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(11.129)

1.905 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Set up was quick

Set up was quick. Straight forward easy
All in place in 25 minutes with payment made to garage
Great

18 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quick, easy, smooth

Quick, smooth and easy service, very convenient helping to reduce stress when unexpected costs drop like an expensive car repair. Thank you very much!

18 september 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Found them a great company a minor…

Found them a great company a minor problem with date of payments but phoned up and they sorted out in a couple of minutes I'd recomm
end this company I will certainly being using them again

24 juni 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This review is both for Payment Assist…

This review is both for Payment Assist and Halfords. I took my car to Halfords Autocentre in Wallington (comes as Croydon) for an MOT. The car failed on front brake pads and passenger side anti roll link. The garage promised to give me a quote for the MOT failure repair costs. The garage called me 45 minutes before closing time to sign the agreement with Payment Assist to get my car back. Next day when I realised that I was overcharged for the MOT failure rectification and also charged for brake discs (advisory) and drivers side anti roll link (not faulty). Despite numerous email correspondence both Companies are avoiding the issue of overcharging (their charge was higher than the main dealer quote when the car was last serviced, and ChatGpt results clearly show a “Ripoff”) and ignoring the charges for work not required for the car to pass the MOT.

This is a response to the Payment Assist reply - You all failing all the time to address the charges to relating to the work done on the brake discs and driver’s side anti roll link. This was not a requirement for the car to pass the MOT. Please explain why an alternative quote from another garage will help to resolve the issue, when the repair was not needed in the first instance. I think this is a tactic used by Halfords to absorb their fixed labour cost in to repair works that are neither needed or authorised . I am in breach of my Consumer Rights Act 2015, and the responsibility lies with your Company as the finance provider to the agreement.

8 september 2026
Review zonder uitnodiging
Logo Payment Assist

Antwoord van Payment Assist

Hi Mohan,

Thank you for taking the time to leave your review.

We’re sorry to hear that you are unhappy with the repairs carried out by Halfords. However, we would like to clarify Payment Assist’s role in this matter.

Payment Assist is the finance provider that enabled you to spread the cost of the work. We do not determine the work required on a vehicle, the prices charged by the garage, or which repairs are carried out.

We understand that you have disputed the cost of the work and the repairs you believe were not required. Halfords has advised you that, should you wish to dispute the amount charged, you can provide a like-for-like quotation from another garage for the same work for them to review. As we understand it, you have declined to provide this information.

As the concerns raised in your review relate to the work carried out and the charges applied by Halfords, rather than the finance service provided by Payment Assist, there is nothing further we can investigate or resolve from our side until you provide the information as requested by Halfords.

We would therefore ask that the review reflects the service provided by Payment Assist, rather than matters relating to the garage and the work carried out.

Best wishes
Payment Assist

Beoordeeld met 5 van de 5 sterren

I could not afford to pay my car garage bill at once

I suddenly had a big bill for my car repairs I could not afford to pay at once. The garage offered me the Payment assist option. It was so easy and quick to follow their the instructions from their link and spread the payments in four months. Great relief

16 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I needed brake pads amd discs for my…

I needed brake pads amd discs for my car but couldnt afford it then payment assist helped me spread the cost 4 monthly payments so i got the job done

17 september 2026
Review zonder uitnodiging
Logo Payment Assist

Antwoord van Payment Assist

Hi Stewart,

Being able to get essential repairs done straight away can make a real difference when the full cost isn't affordable upfront.

We're glad Payment Assist helped you get your new brake pads and discs fitted by spreading the bill over four manageable monthly payments.

Thank you for taking the time to share your experience.

Best wishes,
Payment Assist

Beoordeeld met 5 van de 5 sterren

Pay assist was a great option for me as…

Pay assist was a great option for me as the bill was alot higher than I had budgeted for. This option was easy to set up and the payments were within my budget. Thank you for allowing me to use this option and getting my car back on the road and me indepent again. Would totally recommend this option for repairs that you didn't know were coming

15 september 2026
Review zonder uitnodiging
Logo Payment Assist

Antwoord van Payment Assist

Hi Keona,

Unexpected repair bills can be difficult to manage, especially when they turn out to be much higher than you had budgeted for.

We're delighted that Payment Assist helped make the cost manageable and, most importantly, meant you could get your car back on the road and regain your independence.

Thank you for recommending us and for taking the time to share your experience.

Best wishes,
Payment Assist

Beoordeeld met 5 van de 5 sterren

Excellent !

Excellent !
Thank you very much.

15 september 2026
Review zonder uitnodiging
Logo Payment Assist

Antwoord van Payment Assist

Hi Paul,

We're delighted you had such an excellent experience with Payment Assist.

Thank you for your kind words, we really appreciate them.

Best wishes,
Payment Assist

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