Pay Smart Carpets Reviews 

Fitters did a great job couldn’t fault them at all, despite it being the wrong carpet, no fault of theirs at all. The company however didn’t give the correct carpet. Waiting for it to be resolved.

I first heard about Pay Smart Carpets from a friend. After looking them up on Facebook and liking some of their work I decided to send a message on messenger to arrange a home visit, it was super easy and the man who came was friendly and professional. We talked all different options, prices and what would work best. There was loads of different samples to look through and pick and it was such a quick and easy process. The men who came and lay my flooring was professional, professional and the level of work the done was to a high standard. The flooring in my hall is absolute stunning and such a beautiful colour!

They where quick ,efficient and professional also really friendly definitely use again so happy with the result

The guys who came to my house were great, talked me through everything they were doing and asked if I was happy to go ahead, which I was, they done an amazing job laying my kitchen flooring, would definitely recommend and would use again

Excellent service friendly and helpful from beginning to end good quality

there are a few flaws tbh and what a mess they left outside with flooring, carpet and underlay and rubbish didn’t take any of it with them

The carpet fitter was here ages, never have I had carpets laid as properly as this before and with 2 children with disabilities I go through a lot of carpets!

Really impressed with the the staff that put the carpets down they had good communication and were polite and done an amazing job thankyou

Fantastic company and great job had my hallway stairs and landing done im so happy with the job would recommend them the service I received from choosing the flooring to fitting was fantastic

Great service friendly fitters will use pay smart for my full house

The fitters was lovely and helped out a lot with moving the furniture which was a massive help as was in my own and they did the floor amazing ! 10/10 service

Brilliant people

Unfortunately, we are having to leave a negative review as we are extremely disappointed with the aftercare we have received from Pay Smart Carpets. This is particularly disappointing as we are returning customers, and our wider family had also been considering using Pay Smart Carpets for a renovation project. After our experience, they certainly won’t be doing so.

We recently moved into a new home which required new flooring throughout, and as a result we spent a considerable amount of money with Pay Smart Carpets.

The fitting itself was carried out by third-party contractors rather than Pay Smart Carpets employees. We were initially told the fitting would take two days. However, on the first morning, the fitter changed the agreed plan because he apparently had another job to attend. As a result, not all of the rooms we had agreed with our sales advisor were completed as planned. He returned the following afternoon to finish the remaining work.

Unfortunately, shortly after he left, we noticed that the gripper/door plates around our bathroom door had not been fitted correctly. The result is that our bathroom door does not close at all. There are also nails and screws visibly sticking out of the plates, which is particularly concerning as we have three young children, including two babies.

We have since inspected the other door plates throughout the house and, for the amount we have spent, we are extremely disappointed with the standard of finish in several areas.

I contacted the fitter immediately by both telephone and text on 23 September. Despite explaining the issue and that we were due to go away and needed it resolved, I have received absolutely no response from him to this day.

I then contacted Pay Smart Carpets directly, expecting them to take responsibility for resolving an issue arising from a fitting service arranged through them. I was initially directed to another telephone number and then an email address, and was assured by my sales advisor — someone I had previously dealt with when purchasing carpet for our former home — that the matter would be dealt with.

Unfortunately, the response from “Customer Services” was extremely disappointing. Rather than taking ownership of the problem or arranging for someone to inspect and rectify the fitting, I was effectively told that it was not their responsibility and that I should continue trying to contact the fitter myself.

This is completely unacceptable in our view. We purchased the flooring and fitting through Pay Smart Carpets. If they choose to use third-party contractors, that should not leave the customer in a position where they have to repeatedly chase an individual contractor themselves when something has gone wrong.

We have not asked for anything unreasonable — simply for the poor fitting to be rectified. Instead, we have been passed from one person to another, received no response from the fitter and been left with a bathroom door that still cannot close more than a week and a half after first reporting the problem, as well as concerns about exposed nails/screws on other door plates.

Today is 5 October, and despite contacting the fitter on 23 September and subsequently contacting Pay Smart Carpets, nothing has been resolved. We have also received no offer of compensation, goodwill gesture or any meaningful attempt to put things right.

The most disappointing part is not even the initial fitting issue — mistakes can happen. It is the complete lack of aftercare, accountability and willingness to resolve the problem.

We spent a significant amount of money with Pay Smart Carpets and expected a reasonable level of customer service afterwards. Unfortunately, once they had received payment, it feels as though responsibility was simply passed elsewhere.

Based on our experience, we would not use Pay Smart Carpets again and, despite previously recommending them and our family considering using them, we would now advise others to think very carefully about what happens if something goes wrong after the sale.

Still NO RESPONSE and offer of compensation.

Love pay smart carpets got my full house done lovely people

There were no problems with the fitters at all the only problem was that the man who measured the size of the carpet got it wrong but the two fitters asked me if I wanted too wait for a new carpet next week or patch the side bits in i said yes cause you wouldn't be able too see them with where they are but apart from that all good.

Fantastic. Good quality. Polite friendly staff. 🫶

No problems everything explained and straight forward, fitter had carpet down in no time and a great job.

Honestly giving a genuine 5 stars. Carpets are lovely and thick. The fitters were lovely and were here when they said they'd get to me. Choice of carpets was great. I paid half of the total cost and then pay monthly for a few months. Im so pleased with my carpets and the company are really professional. Thank you

Highly recommend. Good quality flooring communication was great, everything went smoothly. Very happy customer and I will definitely be returning for more flooring soon!

Very satisfied with the service provided. The lads who fitted our flooring all three times were very pleasant, also was very easy to phone up and get an appointment booked in for whenever you request