Pay Smart Carpets Reviews 

Friendly fitter and fast at his job

Awful company. 4 years later. Still no carpet. Despite me having a whole receipt of £375 deposit paid and bank statements of them carrying on taking £10 every Monday. So £540 in total I paid, didn’t ever receive my product. I was robbed. Quite literally robbed! I kept asking for my carpet. They would refuse to give it me. Way before this, when I first got it and chose colour and stuff. I paid £375 deposit. Turned out it shouldn’t have been that. Only £40!!! Anyway, the carpet men fitting it. Refused to lay it because I didn’t move my double bed. Despite a week before they was told I’m severely disabled and can’t just move a whole bed.i was assured they’d tell carpet fitters this. So they came and seen I hadn’t taken the bed out. So they went away with my carpet. Is son even begged his dad to lay it for me, that it’s not my fault. I think the kid genuinely was embarrassed for the way his dad was going on. Anyway for weeks I kept calling asking for my carpet. Especially because they continued on to take £10 every week off me. For weeks. It totalled to £540. I was £200 away from the full ammount. But they wouldn’t give it me. So I stopped them taking payments from my bank (rightly so; I didn’t receive the product) they then called me and had the cheek to say I’ve missed 9 weeks of payments and to “trust me” if I paid that; they’d come lay it. Trust me? ME?! Are you crazy!!! I tried for a while to get it. For a year in total. Never got it. Still don’t have it and I’m a single mum with a kid disabled and this is how I was treated. I was robbed. They wouldn’t give me a refund. Because they was clever and out the £375 in the deposit section. When they wasn’t meant to. So that’s why they won’t give it me back. It was only mean to be £40 in that deposit section. 4 years on, I don’t have carpet. Only concrete flooring. Cos I was left this way. Please avoid. Please. I beg. This happened to another person, there’s a review on it. 2 people actually. Then other similar situations. I wish I looked into what I was doing first. I want my carpet I’m owed!!!!

Money robbing theives. Was told from the man (steven copp) coming out to price and measure that if any circumstances occur and need to cancel your allowed a refund except the deposit. 4 monthly payments have been made so including the deposit thats £250 into it. We havent been able to book the flooring to be fitted due to poorly children and both dogs going to the vets, one including being hit by a car. Have emailed as asked to and been refused a refund so have put £250 with nothing to show. Absolutely digrace of a company stealing that much money from vunerable and struggling family.

Beautiful carpets again. The fitters were very professional & have done a fantastic job

Very quick service and the finished result is lovely

Guy came out to measure up, threw some samples my way and then we got down to ordering.
Tell me why I couldn’t have the date I wanted in 4 weeks time unless I paid half upfront??
The website says £10 wk but then I’m told it’s £65 month, they upped the price apparently but failed to update the website.
£50 deposit, £90 to pay the fitter on the day with monthly payments being taken straight away yet can’t give me a date to fit the carpets but again can do it if I pay half now?
Proceeds to throw a tablet my way and told to sign here, ask what I’m signing and it’s the credit agreement, they won’t slot me in until the deposit and the first months payment it taken, why am I paying for a service you can’t commit to?
My gut was screaming this is dodgy and way to expensive for what it is, I’m guessing he thought as a single woman on a council estate i was dumb but I work in admin and purchasing I know a dodgy deal when I see one, having read the reviews I’m glad I trusted my instincts.

Worked really well and was done is reasonable time. Floor looks lovely. Thanks.

Glad I went with pay smart carpets brilliant to speak to help you when needed thankyou will deffently be using again and love my new carpet

Absolutely amazing. Had my living room carpet fitting yesterday, am in love with it😍 the fitters how arrived we professional, clean and tidy and done a fantastic job. Can't wait to get the rest of my house done now 🙌

We love our stair carpet, great communication these also done our kitchen floor.
Would definitely recommend 100%

Brilliant service carpets lovely will definitely buy again

Absolutely love my flooring . The fitter Ian did an amazing job very friendly woud definitely recommend

Fitters arrived on time, confirmed what was being done. Harrison did discuss pattern change at one point and explained the reason behind it. I like that I was involved in the decision making. They worked well together, very coordinated and the job was done in under an hour. My room and hallway look beautiful. Can’t wait for them to come back and do my other room! Thanks again guys

Fantastic communication, brilliant rep sent out. Flooring flooring fitters clean and tidy. Fast fitting as promised. Good quality flooring

Friendly helpful staff and smooth service

They did a great job laying carpet and vinyl in my home, they even mended my stair runner carpet for me! Brilliant service!

Love my flooring in livingroom and guys that fitted it was amazing been with yous for few time and never let me down
And had got my two bathrooms done aswell guy was amazing so stunning thank you

Really efficient service and quality carpets. Perfect for someone setting up home. Great fitters, so professional.

The carpet itself was good quality and the fitting was completed on the planned date to a decent standard. However, considering I paid approximately £2,000 upfront (rather than in instalments), I expected a considerably better level of customer service. Unfortunately, this aspect of the experience left a lot to be desired.

PROS
- Home visit was helpful. I appreciated not having to go into a store and feel overwhelmed by thousands of carpet options. Having a more limited selection and professional suggestions made the decision-making process much easier.
- Good Quality Carpet
- I had to make a change to my order which was easy to do and a charge of £30.
- Fitting was completed on planned date, job done to a decent standard.

CONS
- The salesperson was good but at times I felt not heard as a customer.
- We were not made aware until after the order had been placed and payment had been made that we would be responsible for removing the existing carpets ourselves. We had a significant amount of carpet to remove, including stairs at the front, the upstairs and the back of the house, and this turned into a much bigger job than we had anticipated. This should have been made clear before we committed to the purchase.
- Fitters left behind all the excess carpet and rubbish for us to clear/dispose, there were bags of it
- Lots of Carpet fluff left behind after cutting/fitting the carpet - when asked fitters if this will be tidied up - was told they don’t do that and customer has to hover up themselves

Overall, the carpet and fitting were good, but the customer service and communication fell short of what I would expect for a £2,000 purchase.