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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I don't think this business is trading anymore, zero stock on the website and zero response via email. Hugely frustrating when you pay a lot of money for what should be a life time product, and unable... Toon meer

Beoordeeld met 5 van de 5 sterren

We were unsure whether the rack would be suitable for tow ball, sent email to Pendle 30 minutes later phone call answered all our queries. Delivery arrived early next day full fitting instructions in... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Bought different version of Pendle bike rack as we have electric bikes as well now-great design-only thing I would like is some sort of protective rubber underneath rack on the corners so paint doesn’... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely superb. Quick despatch and delivery, easy assembly, strong and solid components and an extremely well designed bike rack. Mounts on the two bar superbly, is easily adjustable and stabl... Toon meer

Bedrijfsgegevens

  1. Fietsenrek
  2. Fietsaccessoirewinkel
  3. Sportwinkel

Geschreven door het bedrijf

We pride ourselves on the values in which the business has been built upon. Those values are Strong - Simple - Safe. For decades we have designed and built robust bike racks, trailers, accessories and spares, designed to go anywhere in the world. Our bike racks give you peace of mind and allow you to rest easy knowing no matter where you go Pendle is along for the ride.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

292 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

No fog lights…..

So, bought a two station rack, was attracted to the 100% metal construction, whereas all the mainstream ones are plastic and soft alloy.
Seems well made but the two new Synchgo monkey bikes that I sent drawings of along with measurements and which weigh 25 kilos each are a challenge for the rack. Pendle say it carry’s 70 kilos max.
The uprights are not long enough for the cross bars and I am bothered by the bends in the two tubes that look like they will fold and fail. I have removed the battery packs to reduce the weight below 25 kilos, and moved everything in as close to the boot as able. At present I am not confident about the tubes.
Also, when fitting modern EU type approved tow bars with vehicle specific electrics the car fog light is deleted when plugged in, Be aware Pendle don’t fit a fog light or make wiring provision. The lights are low cost Maypole units.
I did call but was told the no one else fits fog lights and it’s never been a problem……until your on the M6 in thick fog that is.

13 januari 2023
Review zonder uitnodiging
Logo Pendle Bike Racks

Antwoord van Pendle Bike Racks

Hi Ivor - I'm sorry to read your 1-star review. We discussed your concerns on the phone a couple of days ago but I'll address your points here too for the benefit of other readers.

1. The vertical supports are cranked to create space for the bottom bracket. In over 30 years we have never experienced a failed bend. The cranked shape can be seen on the product photographs online so I'm sorry this has caught you off guard.

2. The vertical supports can be fixed to the seat tube, so they don't need to reach the top tube. Apologies if that's not what you meant by cross bars.

3. When we spoke on the phone you asked if I could provide a fog light for your rack. I explained that we wouldn't be able to retrofit a fog lamp, which I appreciate isn't the answer you were looking for.

4. When pressed further, I explained that bike racks are not required by legislation to have fog lamps and this is seen across the market.

I understand your frustration and do apologise for any confusion. We certainly don't aim to mislead customers into thinking our racks have fog lamps.

However, all feedback is important (good or bad), so many thanks for taking the time to leave a review.

Chris
TeamPBR

Beoordeeld met 5 van de 5 sterren

I have actually already done this so…

I have actually already done this so it’s disappointing to have it again.
You were very helpful but the costs are definitely higher in real terms and it’s a little annoying having to buy five straps rather than the two I needed.
On a very positive note it is really good that after sales support is available and your staff are really helpful.

31 oktober 2022
Beoordeeld met 3 van de 5 sterren

Carrier may not fit E-bikes with central motor

The Pendle bike rack is very well made - an impressive bit of kit. The low score is because we were disappointed that our E-bikes didn't fit. The motor is low and central and when bang up against the upright part of the carrier frame the wheels are not close enough to fit into the wheel slots. Pendle are dealing with pick up and refund. Carrier would be fine if the frame was narrower.

18 november 2022
Logo Pendle Bike Racks

Antwoord van Pendle Bike Racks

Hi Paul. I’m really sorry you’ve had to leave this review.

I have replied to another person in relation to this exact order number (presumably a relation), and the return is being processed as requested, so perhaps some wires are being crossed here?

We have tested the rack with e-bikes and had no such issues over the years. Having offered several remedial options we’d have to conclude that the rack has been ordered in error.

Again I’m sorry that you’ve needed to vent via a review. I’d be happy to discuss by phone if you like.

Many thanks
Chris
TeamPBR

Beoordeeld met 5 van de 5 sterren

PBR ARE AWESOME

The info and service PBR is impeccable.
The bike rack its self is brilliant sold my Thule straight away. Couldnt be happier and its British so spares are easy to get also quality is amazing im so happy.

14 november 2022
Beoordeeld met 4 van de 5 sterren

Great product

Great product. Fast delivery. Disappointed to be charged postage. The rack was advertised as free postage, so presumably the postage charge was for shipping the QR adapter that was ordered and delivered with the rack.

3 september 2022
Beoordeeld met 5 van de 5 sterren

V happy with new bike trailer

We are very pleased with our new bike trailer. It was ready on schedule (if anything ahead of schedule) and was easy to assemble and get on the road. The sales team were also super helpful in advising me what trailer to get and the accessories I would need.

26 augustus 2022
Logo Pendle Bike Racks

Antwoord van Pendle Bike Racks

Thank you for the glowing review James, enjoy your new trailer! TeamPBR

Beoordeeld met 5 van de 5 sterren

2 bike rack

All good. Easy to order and prompt delivery. A very well made bit of kit

18 augustus 2022
Logo Pendle Bike Racks

Antwoord van Pendle Bike Racks

Thank you for taking the time to review Darren, enjoy your new rack! TeamPBR

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