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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I don't think this business is trading anymore, zero stock on the website and zero response via email. Hugely frustrating when you pay a lot of money for what should be a life time product, and unable... Toon meer

Beoordeeld met 5 van de 5 sterren

We were unsure whether the rack would be suitable for tow ball, sent email to Pendle 30 minutes later phone call answered all our queries. Delivery arrived early next day full fitting instructions in... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Bought different version of Pendle bike rack as we have electric bikes as well now-great design-only thing I would like is some sort of protective rubber underneath rack on the corners so paint doesn’... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely superb. Quick despatch and delivery, easy assembly, strong and solid components and an extremely well designed bike rack. Mounts on the two bar superbly, is easily adjustable and stabl... Toon meer

Bedrijfsgegevens

  1. Fietsenrek
  2. Fietsaccessoirewinkel
  3. Sportwinkel

Geschreven door het bedrijf

We pride ourselves on the values in which the business has been built upon. Those values are Strong - Simple - Safe. For decades we have designed and built robust bike racks, trailers, accessories and spares, designed to go anywhere in the world. Our bike racks give you peace of mind and allow you to rest easy knowing no matter where you go Pendle is along for the ride.


Contactgegevens

3,8

Goed

TrustScore 4 uit 5

292 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

5 STARS Happy Customer!

Big shout out to Pendel for my Trike Rack, I can confirm my Rack was easy to fit & perfectly stable at motorway speeds/acceleration. Very happy with the product, my Pendel Rack carried my Jorvik Trike with ease.
5 ⭐️⭐️⭐️⭐️⭐️’s & manufactured in the UK 🇬🇧

20 juli 2022
Logo Pendle Bike Racks

Antwoord van Pendle Bike Racks

Thank you for taking the time to leave a review, we really appreciate it. Glad to hear you are happy with your trike rack! TeamPBR

Beoordeeld met 5 van de 5 sterren

Very prompt efficient service

Very prompt efficient service. Product exactly as described well made and solved our problem.

19 juli 2022
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Antwoord van Pendle Bike Racks

Thank you for the review Krista, happy to hear we could help. TeamPBR

Beoordeeld met 4 van de 5 sterren

Sturdy rack but what about leverage on the car?

Delivered on time and kit was complete. I understood the instructions but was set back by the need to have torque spanners to mount the block onto the tow plate of our motorhome. We also aspire to use the rack on our KIA Sportage. Once installed onto the 'horn' type towbar we were worried by the amount of leverage applied to the horn and to the back tyres. Will these serve with the rack plus trike (34kg) plus bike (20kg)???
Advice please

18 juli 2022
Beoordeeld met 2 van de 5 sterren

Pendal used to be good, now just expensive.

I purchased my first Pendal bike carrier about 1990. I was pleased with it, I purchased ball mount, as opposed to a two bolt mount, for this about 5 years later again pleased and a rack suitable for Ebikes without cross bars about two years ago again pleased. Pendal had been my "go to supplier" for bike carriers. When my Ebike carrier was damaged by fire I went straight to purchase a W2 replacement without considering other suppliers. The design of the W2 carrier falls way below the previous designs. The rack is much longer than it needs to be for two bikes, making the overall length of car plus carrier long, giving difficulty with finding long parking spaces and potentially increasing ferry charges. The fitting of 7 pin electrics, without reversing lights or high intensity rears which come with 13 pin electrics, that were fitted on my 14 year old car so are pretty universal now, is not what I expect from a carrier with a top of the range price. I am now actively looking at alternative racks that are smaller and hopefully with up to date electrics. Pendal have gone from being my go to supplier to just an expensive supplier of bike carriers.

15 juli 2022
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Antwoord van Pendle Bike Racks

Hi Andrew. Thanks for your feedback and sorry that we haven’t met your expectations on this occasion.

Having discussed the options with your partner earlier in the week we were under the impression that you were satisfied with our suggested solution of cutting the poles down (we confirmed this wouldn’t void the warranty). So we’re sorry that this isn’t the case.

We’ll arrange for dimensioned drawings of our products to be published online, to avoid the potential for future confusion. Thanks again for the feedback.

Many thanks
TeamPBR

Beoordeeld met 5 van de 5 sterren

Ergorack is just the job

I bought an Ergorack for my wife's ebike and was so pleased that when I bought an ebike I bougt a second rack. We have just completed a long trip through Spain with both bikes on the roof with no problems at all. Just make sure your roof bars can take the required load. The advice and service from PBR has been excellent.

7 juli 2022
Review zonder uitnodiging
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Antwoord van Pendle Bike Racks

Thank you for taking the time to leave a review Roger, we really appreciate it. Hope you had a lovely time in Spain! TeamPBR

Beoordeeld met 5 van de 5 sterren

Received the product very quickly

Received the product very quickly, there was a small issue with the rack that was resolved by Pendle straight away, excellent service.

7 juli 2022
Logo Pendle Bike Racks

Antwoord van Pendle Bike Racks

Thank you for taking the time to leave a review, we really appreciate it! I'm happy to hear we resolved the issue for you. TeamPBR

Beoordeeld met 4 van de 5 sterren

Nice bike rack, security could be better.

A very easy to use website and fast delivery with tracking and updates. I've previously owned the legacy 2 bike tow ball rack and opted for the 1 bike rack this time around. Very easy to install, despite there being no instructions I could find, well packaged and the updates to materials used and paint look great. If I had one criticism it would be overall rack security. The legacy tow ball block had a welded on half loop that could be used to pull a bike chain through and lock the rack to the tow ball block. Admittedly the tow ball block is only mounted by four bolts and there is no way to lock the block to the car, but the updated block has very little in the way of security. There is a small plate that sits underneath the block and slots onto the tubular rack support ends. It is only secured to the tow ball block with a small bolt that would be easy to undo quickly. Given the rack is worth £300 itself I would have thought more locking points that are part of the overall block would have been a better security minded design. I still like the rack though and it's far better then any Thule rack on the market.

3 juli 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quality product and helpful people

Quality product and helpful people . Fully recommend

1 juli 2022
Logo Pendle Bike Racks

Antwoord van Pendle Bike Racks

Thank you for taking the time to leave a review Mark, we really appreciate it. I'm happy to hear we could help! TeamPBR

Beoordeeld met 3 van de 5 sterren

GOOD CUSTOMER SUPPORT

I bought the hang-on bike rack. It was despatched in a very timely manner. However, I was unable to fit the security plate. I contacted Pendle by chat and I was guided through a fix that required me to file away excess paint. The end result was satisfactory, but it was disappointing that such a high-quality product should be at fault in this way.

1 juli 2022
Beoordeeld met 5 van de 5 sterren

Hang on Bike Rack

Excellent, well made product. Easy to fit with straight forward instructions. Also great it had two options to mount to tow ball.

Delivery was super quick too.

Would definitely recommend.

30 juni 2022
Logo Pendle Bike Racks

Antwoord van Pendle Bike Racks

Great news Andy, thank-you for taking the time to leave a review!

TeamPBR

Beoordeeld met 5 van de 5 sterren

Solid bit of Kit Perfect for our…

Solid bit of Kit Perfect for our slightly longer wheelbase touring recumbent bikes

17 juni 2022
Logo Pendle Bike Racks

Antwoord van Pendle Bike Racks

Great news Kev, thank-you for taking the time to leave a review!

TeamPBR

Beoordeeld met 5 van de 5 sterren

Excellent Product and Excellent After Sales service

Excellent service and product .
With the narrow roads around Surrey, I prefer the bikes to be trailing behind the car . On a normal Bike Rack due to the length of the E-bikes the wheels stick out on either side and I have damaged a rear wheel on the hedgerow I was also limited to three bikes due to weight restrictions on my tow bar.
The Pendle Bike trailer certainly avoids any problems with Hedgerows and also allows us to take six bikes at once , great for travelling to the various events with my family and friends, love my purchase.

9 juni 2022
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Antwoord van Pendle Bike Racks

Great news Daryl, thank-you for taking the time to leave a review!

TeamPBR

Beoordeeld met 4 van de 5 sterren

Bought behind ball concerter

Bought behind ball concerter

Dispatched and arrived raiply

Works well

Only negative is that the company did not pick up the phone or answer emails to discuss product

5 juni 2022
Logo Pendle Bike Racks

Antwoord van Pendle Bike Racks

Hi Robin - I'm really sorry that we didn't respond to your queries quickly enough. I am glad you are happy with the product!

TeamPBR

Beoordeeld met 1 van de 5 sterren

I received order confirmation email

I received order confirmation email, but a week later gave heard nothing about shipping or delivery, only thus "how did we do review "

2 juni 2022
Logo Pendle Bike Racks

Antwoord van Pendle Bike Racks

Hi Leo - I am so sorry for the delay with your bike rack order. Your order appears to have been despatched but clearly it hasn't reached you so please let me look into this and get back to you by email. Many thanks, Chris @ TeamPBR

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