PDS Center Reviews 2.479

Very bad service. No response for almost a month AFTER receiving payment.

An easy process and eliminated all the stress to get this certificate. This process has made it easier to travel and find accommodation with my ESP. Thank you

Paid for 30 min and under 12 hours that wasn’t the truth they don’t respond back email or communicate back in anyway 👎🏻

I’ve been using PDS Center for my ESA letters & Dr. Leslie Lange, a licensed clinical psychologist, has been evaluating me for years & I’ve have always had great experiences. They’ve been professional, legitimate & very helpful throughout the process. My ESA genuinely helps with my anxiety, & services like this make it possible for people like me to get the documentation we need. I’m very grateful companies like PDS Center exist to support people who truly rely on emotional support animals.

Easy and fast

Thank you for your quick turnaround and your quick responses!

First of ALL I want to thank the whole PDS team including doctors , customer service representatives for providing such a professional alternative for myself to be able to open up to my situation to obtain the ESA letter and renewing it since 2023. Also for helping me with the process in getting approved through Pet Screening. PDS made the process very easy and confidential , they responded to my email right away and if I needed anything they would provide it for me quicky. I am completely satisfied and I would recommend PDS Center to anyone who want a professional doctor that can make the transition smooth as possible. I would rate 10 stars if it was available.

Perfect service every time!

All my letters refer to me as “her”, even though my name is clearly “Mr. St****** P**** Jr.”
This looks terribly suspect.
**UPDATE**
I submitted my initial review before I gave PDS Center a chance to make a simple correction. I am leaving it as shown for full transparency.
This was corrected less than 8 hours later and I now have the correct gender verbiage in my letters. Also, I just received notice that Betty’s ID Card and hard copy letters have been shipped. I am completely satisfied now. This is the second PSA kit that I have ordered with PDS Center in the last 6 years, and will certainly return in the future if the need arises.
Highly recommended.

The letter said him instead of her and I need it for two animals not one.

The pronouns for Mr. George Prevosti were supposed to be he/him, not she/her. This needs to be corrected.

My letter refers to me as Which Gender Prefix Should We Use For Your Letter?*

Very quick and efficient service! Just received my letters and was referred to as her even though my gender preference selected was Mr.

No response from customer service. Letter did not work and can't get money back

I needed additional documentation in order to support the letter provided by PDS and I submitted this to them as well as tried to call and even reach customer service via the online chat but no one would respond or even return my various voicemails. This is a complete scam.

I emailed back and requested a provided based out of my home state. The only response I received was the exact same email and letter that I had previously received earlier that day.

I need you to change the language from her to him in the document several times. Also fix the spacing in this sentence, "A general summation entitlesMr. Murphy to the following service considerations:"

I am extremely frustrated that no one has responded to my emails or messages, and I have been unable to reach anyone by phone despite multiple attempts. I’ve contacted your team several times with no follow-up.

Regarding the refund, if I continue to receive no response, I will initiate a dispute to recover the payment.