Pebble Grey Reviews 

The cabinet arrived on time and was in the best protective packaging I have ever seen. There were numerous fragile glass stickers on it but then when you opened the box it was like a Russian doll as you were then seeing yet another well packaged box before you finally got to the cabinet. Needless to say it arrived undamaged. It looks very smart and everything works. It has mirrors on every surface which looks classy. It’s quite heavy so you definitely need two to hang this. We are very pleased with it and wouldn’t hesitate to order from Pebble Grey again.

TERRIBLE EXPERIENCE. I bought ceiling and side lights for a new bathroom. Matching set. Ceiling light was broken. they agreed to refund that but charged me to return the matching wall lights that were no use to me.
I returned the wall lights. my tracking shows the items returned on 31st July and I have yet to recieve a refund.

First mirror arrived in badly damaged packing. Photos taken and also of broken mirror. Was easily reported and second mirror sent immediately. This arrived safely. Great service, great product and looks wonderful on the wall.
Can’t fault Pebble Grey

Ok ordered an LED mirror
Easy to order on website - also offered discount

Delivery as 2 days and fantastic . Straight forward and no drama .
Was worried about potential damage during delievry - however mirror was securely and well packaged .

Fitted by tradesman and fantastic look !

Overall fantastic product and experience for Pebble Grey - well done !!

I would be very careful about ordering anything from Pebble Grey. I ordered Kira pill shaped mirror.
The mirror I received is different to the one shown on the Pebble Grey website, a newer version apparently. Not good when the website shows a mirror that can be mounted horizontally and vertically, but you receive one that can only be mounted vertically. My request to return it has been rejected without any references to why the website images are different to the product they sent.
Check very carefully before ordering because the returns policy is not great and customer service isn't as helpful as it could be, you'll see that for yourself if you read reviews where problems have been encountered.
Personally I would not recommend them.

We went to order our mirror and it was out of stock. Pebble Grey said they would contact when it was in stock and they did. We ordered it and 2 days later it arrived. The service was excellent and the mirror looks very good on our wall.

The packaging was excellent and the downlights I bought look amazing now fitted. I have purchased 6 in total and couldnt be happier with how they look.

The 650 x 600 bathroom cabinet with LED lighting and shaver plug is good value, reasonably well made but some design elements are poorly thought out - it is a very heavy unit, I had to remove the front panels and door to be able to install it on my own. The power cable outlet is on the back and I had to drill the cabinet top to relocate power cable and make it usable. The shaver socket is too high on the side should be near the bottom of the cabinet to make more usable for shaver or electric toothbrush plug.
It looks good now fitted and working.

Good price paid for a quality heavy duty mirror, one of the only few we found online with hanging pieces included. Quick delivery, no issues, well packaged.

One cabinet came shattered inside (the inside door of it) but Pebble Grey customer service helped us immediately and sent us a new one within 24 hours so all good / 4 stars as it took a while to get everything sorted but all good now

Ordered a bathroom mirror,haven't installed it yet, but it looks fine.
The only issue was the delivery driver,although the box had fragile tape all over it,the box was damaged with the corner of the mirror poking out,the driver insisted it was OK and that he had been given the parcel in that condition.I refused the delivery until it opened and checked for damage in front of the driver,luckily it hadn't been damaged.

Having purchased mirrored bathroom cabinets with led sensor lights before... Pebble Grey have now decided (apparently they have no control over design)! to have no control with turning off the demister. So if you want to keep the LED lights on for the evening... you cannot. as the cabinet gets so hot! This obviously is not good for medicines and why waste electricity when demister is only really used when showering!!! There should be a choice to turn the demister off and on... ridiculous!!

What can I say!
If you are looking at purchasing a high qaulity product for your bathroom, go no futrther than Pebble Grey,
Not only are the cabinets of the highest qaulity and packaged so well, the customer service is the best I have ever experenced.
I dealt with an extremly helpful member of staff and recieved the best customer care you could ever ask for.
Her name is Evie and can not speak highly enough on her attention to detail.
Thank you Pebble Grey for everything!

Pebble Grey Halo Round LED Mirror – sensor failed after 2 years despite “10-year guarantee”

I purchased a Pebble Grey Halo Round LED Mirror in November 2023, installed in Spring 2024. By Spring 2026, the sensor had failed completely, meaning the product lasted around two years under normal domestic use.

The product is heavily marketed with a “10-year guarantee”, which was a key reason for purchase. However, I was later told this guarantee only applies if a separate post-purchase registration is completed. This requirement was not clearly highlighted in my order confirmation at the time of purchase and only appeared in later email communication. No registration card or clear activation instructions were provided with the product.

When I reported the sensor fault and submitted video evidence, I was told the item is outside the standard 1-year warranty and therefore no repair or replacement would be offered. I was also informed the company is not part of any Alternative Dispute Resolution scheme.

In practice, this means the product has failed after approximately two years, and the advertised 10-year guarantee does not apply unless specific post-purchase registration steps were completed that were not clearly communicated at point of sale.

I am sharing this review so other customers are aware of the real-world product lifespan and how the guarantee operates in practice before making a purchase decision.

We purchased a lovely mirror but unfortunately the glass was broken when we opened it. This was fed back to Pebble Grey who sorted this very quickly and we had a replacement delivered less than 24hrs from Pebble Greys initial response. I would have given five stars, if not for the initial breakage (although most likely through transit).

Webpage was easy to navigate and filters made it easy to pick what I specifically wanted. The product itself was great quality and was easy to fit. Packaging was excellent and the product arrived intact

Delivery on time, product as described, fitting easy and works as it should. Very happy with purchase. Well.done
Highly recommend.

I've had two mirrors from pebblegrey and both have "De Silvered". They claim this is very rare, yet has happened to both mirrors within a few years.

They claim moisture causes this and not covered under the warranty and this is based just on looking at some pictures. Yet it is sold as a bathroom mirror.

Mirror did look nice when new tho.

Excellent company. Goods came quickly. Second time I have used them. Reasonable price. Will definitely recommend

Not great. First cabinet arrived with a manufacturing defect in the wiring between the door and the cabinet. That was replaceed quickly - but the replacement has now faulted just outside the 12 month standard guarantee. They give a 10 year guarntee if you send in a certificate apparently, but won;t stand by the 10 years if you haven't done that. So as it stands 2 cabinets both faulty within 13 months and refusing to do any replacement. I guess they are a good company - like everyone else - until something goes wrong.