Don’t touch this company!! Our experience with them was appalling I have wrote before about our crofter carpet hall stair and landing fitted December 2024 that looked worn faded and flattened within... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I've already got Penthouse carpets and had them for 7 years. They wear fantastically. Yes of course they shed for a while, however this is expected with a quality carpet. It's lovely and soft to t... Toon meer
Fitter came with samples. Liked the brand but couldn’t find the perfect colour. Went to Penthouse website and ordered some more samples – arrived the next day!! Decision made, especially with the... Toon meer
I've been in the flooring trade a little over 20 years and I've never dealt with a company as competent and as professional as Penthouse. The quality speaks for itself. One of the few if not the on... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Based in Rochdale in the North West of England, we continuously develop close working partnerships with a small number of UK based spinners, securing the highest quality standard of British yarn which is used to produce our sumptuous carpets. Ongoing research and development of our plant and machinery ensures a consistently high standard of our products. The combination of experience, pride and expertise of our work force ensure exceptional quality and service from order, manufacture through to dispatch and delivery to our nation wide network of independent retailers.
Contactgegevens
Buckley Carpet Mill, OL12 9DU, Rochdale, Verenigd Koninkrijk
- 01706 341231
- info@penthousecarpets.co.uk
- www.penthousecarpets.co.uk
3,6
Gemiddeld
271 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 25% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very speedy delivery of sample carpet
23 januari 2023
Samples delivered promptly and good…
Samples delivered promptly and good customer service.
23 januari 2023
We chose penthouse Carlton carpet for…
We chose penthouse Carlton carpet for our hall, living room and bedroom and have never had a carpet which sheds like this! Every time it is swept the vacuum cleaner is full of fluff and fluff balls up in seating areas even after several months. Very disappointed with this quite expensive carpet.
4 januari 2023
Review zonder uitnodiging
I have found what I was looking for!
13 december 2022
Love the carpet ordered it from Jantex…
Love the carpet ordered it from Jantex in Congleton.
19 november 2022
Asked for some carpet samples .These…
Asked for some carpet samples .These were delivered quickly. Postage wasn't effected by the current postal problems with many firms .
1 december 2022
Poor quality carpet
Most reviewers seem to be praising the speed in which they get samples. Great if thats all you need. "a sample" I however, agree with the recent review by Maria Softley. Wait till you get the carpet and your heart will sink. It is of poor quality and like Maria mine has shading that is unacceptable. Maria and I are not alone with this problem, other reviewers have placed similar comments. Avoid this company like the plague.
29 juni 2022
Review zonder uitnodiging
Antwoord van Penthouse Carpets Ltd
We are sorry to see you have written another negative review - as we stated on 11th October 2022 "working in conjunction with our retailers, we take all consumer complaints seriously, and have investigated your concerns fully with the help of a professional consultant to give us his unbiased opinion regarding the nature of the problem, which is confined to only one of the rooms in which the carpet was laid. The “shading” is due to local conditions and as explained in our detailed and lengthy response, not a manufacturing fault."
Very friendly and helpful lady at…
Very friendly and helpful lady at Penthouse carpets who dealt promptly with my telephone enquiry and request for carpet samples
26 november 2022
Asked for a sample of carpet
Asked for a sample of carpet. Sent the silliest small piece ever about the size of two stamps. Absolutely no use whatsoever. Not impressed
28 november 2022
Super sample service
Swift and free supply of sample. Really helpful to see and compare to other items in the house to ensure it all matched. I placed an order with our local contractor as a result
24 november 2022
Next day service getting samples
9 november 2022
We had seen your range of wool 80/20…
We had seen your range of wool 80/20 carpets plus
other makes and sent for samples. How you did it I really don’t know but your samples came through the
door the very next morning which was quite impressive!
We thought the quality and colour range was good and
have subsequently ordered our carpet from one of your
suppliers.
11 november 2022
I ordered samples and the came…
I ordered samples and the came immediately. Great service
1 november 2022
carpet samples…
Instant reply to email requesting carpet samples which were received the following day.
1 november 2022
Confirm the existence of a carpet called COMET…
I rang to confirm the existence of a particular carpet and the lady who spoke to me gave great advice and supplied me with a range of samples more than I expected. They arrived on time and allowed us to finally decide upon COMET at 50oz
31 oktober 2022
Very quick service thank you
31 oktober 2022
Great service
Great service, sample arrived, my local fitter ordered an is being fitted today! 4th Nov. All within 3 weeks.
Fantastic quality too
4 november 2022
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.