The staff member i spoke to was lovely and helpful and i feel for her being stuck in these situations but its appalling. From a £422, we are being made to pay £307 of the bill. Customers of 9 years,... Toon meer
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Lees wat reviewers zeggen
James was extremely friendly, patient and efficient. He solved my query within minutes and didn’t even need to sit on hold either before or during our call, very impressed! 10/10 customer service. Als... Toon meer
Very kind, reassuring and helpful. I get anxious with these phone calls but absolutely no anxiety whatsoever talking with Flo. She assisted me whilst explaining everything and ensuring I understood w... Toon meer
Bedrijf heeft geantwoord
I needed to have a second call to Perfect pets regarding a disagreement with the vet hospital over payment. Oliver was 10 out of 10 during this call. He was aware of the original call so it made it mu... Toon meer
Bedrijfsgegevens
Over Perfect Pet
Geschreven door het bedrijf
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Contactgegevens
Warner House, SP1 3TB, Salisbury, Verenigd Koninkrijk
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4,6
Uitstekend
17K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Perfect pets
Very happy with outcome always happy to help you get the best deal for your beloved pet. James was brilliant polite and really helpful
26 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased James was able to help you look at the best deal for your pet and support you in such a polite and helpful way.
Thank you for taking the time to recognise him.
Antwoord van Perfect Pet
Thank you for taking the time to leave a review Lynda.
Easy to set up
Easy to set up, not so easy to get paid out / was never paid out. Just a company that do their upmost to dodge paying customers out when they need it.
Go use everypaw or a better insurer.
25 augustus 2026
Review zonder uitnodiging
Emily was so so helpful and made…
Emily was so so helpful and made everything so easy
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased that Emily was able to help and make everything feel easy for you.
Thank you for taking the time to leave such kind feedback.
The customer service rep was very…
The customer service rep was very helpful and helped me with a big increase in my premium. However it still feels a disproportionate rise.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We appreciate you sharing this review, and we’ll make sure your comments are passed on to the relevant team.
Very polite and friendly phone…
Very polite and friendly phone conversation sorted my issue straight away.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased your issue was sorted straight away and that the phone conversation felt polite and easy Rob.
Thank you for taking the time to leave this review.
Good clear support
I spoke to Nancy today and she was excellent
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Nancy will be pleased to hear this Kim.
Thank you for taking the time to leave such kind feedback. We’re glad she was able to give you excellent service when you spoke with her today.
It was a lovely phone call—very…
It was a lovely phone call—very pleasant, friendly, and enjoyable. I really appreciated the warm conversation and great communication.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for taking the time to leave a review.
Happy with this company.
Patrick was very helpful and understanding, we discussed other options and have taken another year's policy with Perfect Pet which suits our budget. Everything was handled to my satisfaction.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased Patrick was able to talk through the options with you and help find a policy that suited your budget for the year ahead Nick.
It’s good to hear everything was handled to your satisfaction, and we really appreciate you choosing to stay with Perfect Pet.
So nice to chat with a customer service…
So nice to chat with a customer service agent who spoke English and was polite and so helpful explained everything i needed to know. Thank you Hannah for this pleasant experience.
Kind regards from Paul and Fred
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased Hannah was able to explain everything clearly and make the conversation feel polite, helpful and easy to follow.
It’s lovely to hear she gave you such a pleasant experience, and we’ll make sure your kind words are passed on to her.
Excellent service really helpful
Excellent service really helpful
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your review Jonathan.
Great response and helpful
Great response and helpful. Reduced my pet insurance
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for taking the time to leave a review Karen.
Hannah was helpful
Hannah was helpful, good telephone manner and respectful
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We are glad to hear that Hannah was helpful on your recent contact Jo. Thank you for taking the time to leave a review.
Emily was super helpful- clear advice…
Emily was super helpful- clear advice and guidance re my queries. Thank you
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your review.
Polly is amazing!
I had submitted a claim for my dog, and it wasn’t a small amount. Polly assisted me with processing the claim, and she went above and beyond to keep me updated with the progress regularly. Please give her a pay rise/bonus/or employee of the month. She was fab.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased that Polly was able to support you with the claim and keep you updated throughout, especially with it being a significant amount.
Thank you for recognising the effort she put in. We’ll absolutely make sure your lovely feedback is passed on.
Reassuring and helpful
Very kind, reassuring and helpful. I get anxious with these phone calls but absolutely no anxiety whatsoever talking with Flo. She assisted me whilst explaining everything and ensuring I understood what was happening and what I needed to do.
Very happy with her help :)
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re really pleased that Flo was kind, reassuring and helpful.
Taking the time to explain everything clearly and make sure you knew what was happening is exactly the kind of support we want customers to feel.
Thank you for sharing such lovely feedback Charlotte.
Feedback
I found Robyn to be informative and professional.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your review Sue.
Patrick was very helpful and patient.
Patrick was very helpful and patient.
Thank you.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your review Suzanne.
Call handler was excellent and managed…
Call handler was excellent and managed to reduce the policy costs towards a better quote I had yet maintained the additional necessary parts of an insurance that many do not cover or have.
It would have been 5 stars if they had offered this from the outset without me having to call.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased the call handler was able to help review the policy cost and bring it closer to the quote you had found, while still keeping the parts of the cover that mattered to you.
We also understand your point about having to call us to get to that outcome. We know renewals should feel as clear and straightforward as possible from the start, and we’ll make sure your comments are shared with the relevant team.
Good customer service
I got through to customer service quickly and managed to resolve my renewal query. The person I spoke with was very helpful and made the experience simple.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased you got through quickly and that the person you spoke with was able to help resolve everything without any hassle.
Thank you for taking the time to leave this review.
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