The staff member i spoke to was lovely and helpful and i feel for her being stuck in these situations but its appalling. From a £422, we are being made to pay £307 of the bill. Customers of 9 years,... Toon meer
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Lees wat reviewers zeggen
James was extremely friendly, patient and efficient. He solved my query within minutes and didn’t even need to sit on hold either before or during our call, very impressed! 10/10 customer service. Als... Toon meer
Very kind, reassuring and helpful. I get anxious with these phone calls but absolutely no anxiety whatsoever talking with Flo. She assisted me whilst explaining everything and ensuring I understood w... Toon meer
Bedrijf heeft geantwoord
I needed to have a second call to Perfect pets regarding a disagreement with the vet hospital over payment. Oliver was 10 out of 10 during this call. He was aware of the original call so it made it mu... Toon meer
Bedrijfsgegevens
Over Perfect Pet
Geschreven door het bedrijf
We Speak Pet
Understanding your pet and choosing the right cover for them isn’t always easy.
Perfect Pet are pet-loving people, here to make insurance choices simple, whatever your budget.
Choose from a range of policies that come with vet-backed tools and support to guide you through the decisions that count.
Insurance your pet would choose
Policies at great value for you and your sidekicks by people that understand pet health and what it takes to get them better.
Understand your pet’s needs
When your pet asks for help, rapidly check symptoms online and get 24/7 instant video vet advice to help you to get them back on their paws.
No surprises
No digging for hidden fees: interest-free monthly plans, a low £90 excess and direct vet payments.
Fetching good times
Save big on prescription medications and preventative healthcare treatments, plus unleash great pet discounts to keep tails wagging.
Join the Perfect Pet pack today for award-winning insurance that speaks your pet’s language.
Multi Pet Discount: Policies must be purchased direct and at the same time. Accident Only policies are excluded from the multi-pet discount offer.
Moneyfacts 5 Star rating applies to Elite Extra Plus dog insurance.
Contactgegevens
Warner House, SP1 3TB, Salisbury, Verenigd Koninkrijk
- 01992667330
- info@perfectpetinsurance.co.uk
- www.perfectpetinsurance.co.uk
4,6
Uitstekend
17K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 98% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Really good experience updating my…
Really good experience updating my personal details today. Thanks to Becky who made it a quick and simple process and excellent follow up with email confirmation to enable me to continue to service my account.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased your personal details were updated quickly and that the email confirmation gave you what you needed to carry on managing your account Miss Sturrock.
Thank you for taking the time to share such positive feedback for Becky.
Robin was very helpful
Robin was very helpful, she emailed me a claim form and gave me advice on how to complete it
17 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased that Robyn was able to send the claim form over and guide you on how to complete it. That kind of practical support can make the process feel much more manageable.
Thank you for leaving this feedback.
Helped with my concern
18 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your review Margaret.
A lovely friendly and helpful adviser
A lovely friendly and helpful adviser. Sorted my issue out really quickly. Very pleased
18 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased that our adviser made the conversation feel friendly and helpful, and that your issue was sorted quickly.
Thank you for taking the time to leave such kind feedback Frances.
Hannah was great
Hannah was great, very knowledgeable and answered all my questions. Thank you
18 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased Hannah was able to answer all of your questions and give you the help you needed.
Thank you for leaving this for her.
Stay away from this company
Stay away from this company, refused to pay for a claim after the sudden death of our dog , very happy to take your money but not willing to pay out . I would of given them less than 1 star if i could of . Additional information as requested. Perfect pet 542599
Cause of death seizures. Seizures began early hours Friday morning progressively got worse over the weekend and was sadly put to sleep early hours 2nd June. Previously very fit. One frustrating thing with perfect pet , I received a text 18th June saying they are dealing with our claim and would be intouch with any further information. This was not the case I,I had not received any further contact from them I contacted them myself and hearing the claim would not be being paid.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re very sorry to hear about the sudden loss of your dog.
We understand how upsetting it must feel to receive a claim outcome you were not expecting at such a difficult time. However, we do need to be clear that claims are not declined because we are unwilling to pay. Each claim is assessed against the policy terms, the veterinary information and the evidence provided.
As we can’t discuss individual claim details publicly, we’ve sent you a request for more information through Trustpilot so we can identify your policy and look into this matter further. This message will come from Trustpilot rather than directly from Perfect Pet.
Once we have the details needed, we’ll be able to respond to you directly.
Emily made renewing our policy very…
Emily made renewing our policy very quick and easy to do. She explained all that would happen along with dates for payments. Very happy.
18 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased Emily was able to explain everything clearly, including what would happen next and the payment dates, so you felt comfortable with the process.
Thank you for taking the time to leave this review. We’re glad you were happy with the service.
Call answered quickly
Call answered quickly, payment issue dealt with professionally and prompt
18 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for leaving this review.
We’re pleased your call was answered quickly and that the payment issue was dealt with promptly and professionally.
Quick response time
17 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your review Karen.
DO NOT USE THIS TERRIBLE COMPANY
Perfect Pet is a complete joke. My cat was diagnosed with FIP, which cost us thousands to save his life. Of course, we claimed on the insurance and were assured over and over again on the phone that the money would be sent to us once they had our cat’s vet records.
The veterinarian who assessed and diagnosed my cat sent their notes to Perfect Pet. In those notes, the vet had mentioned MONTHS and MONTHS earlier that our cat had been experiencing diarrhoea, most likely due to changes in his diet.
Perfect Pet used this to claim that our cat could technically have had FIP before we were insured with them. THIS IS COMPLETE RUBBISH, as FIP causes a cat to deteriorate extremely quickly and is a life-threatening disease.
The diarrhoea could not have been an early sign of FIP because our cat was diagnosed with the condition literal months and months later, after he deteriorated so quickly over the space of just 24 hours.
The veterinarians sent Perfect Pet multiple emails explaining why the upset stomach months earlier could not possibly have been connected to his FIP. This still did not work. Perfect Pet simply did not want to know. Even though they specifically asked the vets to provide evidence and proof (which they did), they completely ignored the veterinarians’ professional opinions and the facts surrounding his diagnosis.
We didn’t get a penny back and were simply told to take it to the complaints team.
DISGUSTING COMPANY. We paid for insurance to protect our cat and were left thousands of pounds out of pocket when we needed that protection most.
15 december 2025
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re sorry to read your review and understand this has clearly been an upsetting experience, especially given how unwell your cat was and the costs involved.
We do need to be clear that claim decisions are not made to avoid paying claims. They are assessed against the policy terms, the veterinary history and the evidence provided as part of the claim. We appreciate you strongly disagree with the outcome, but we cannot discuss or debate the clinical details of an individual claim publicly.
To allow us to identify your policy and look into this matter further, we’ve sent you a request for more information through Trustpilot. This message will come from Trustpilot rather than directly from Perfect Pet.
Once we have the information needed, we’ll be able to respond to you directly.
Robyn took my call and cleared any…
Robyn took my call and cleared any confusion I was having
17 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased Robyn was able to help, clear up the confusion and leave you with the information you needed.
Thank you for taking the time to leave this.
Lady was very easy to talk to and…
Lady was very easy to talk to and advised me of the situation very helpful
17 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for taking the time to leave a review Mrs Atkinson.
Excellent advice and customer service
Excellent advice and customer service
17 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for your review Rebecca.
Great service
Found quote cheaper on price comparison website, with perfect pet, Nancy was very helpful and they honoured the price which was really great. Thank you.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for sharing this review Mr Gregory.
We’re pleased Nancy was able to help with the quote you found and get the price honoured for you. It’s good to hear the renewal was reviewed clearly and that you were happy with the outcome.
We’ll make sure your thanks are passed on to Nancy.
Answered all my worries in a…
Answered all my worries in a professional manner. Made me feel very at ease. Great service
17 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased your worries were answered professionally and that the support you received helped give you reassurance.
Thank you for taking the time to leave this review Scott.
Nancy answered all of my questions in a…
Nancy answered all of my questions in a very efficient and polite manner. Keep up the good work, thanks.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased to hear that nancy was able to answer your questions efficiently and politely. Thank you for the kind words and encouragement, we really appreciate it.
Very helpful and was genuinely…
Very helpful and was genuinely conserned about my dog jasper
17 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased to hear that the agent you spoke with was helpful and showed genuine concern for Jasper.
Thank you for leaving this feedback.
Had issues with logging on to site as I…
Had issues with logging on to site as I have multiple pets insured and somehow I’d managed to use the same email address but different passwords! Dropped the team a line out of hours and had a response within a hour of them opening. Tad frustrating that the two policies can be linked off of one portal but can’t complain about the service from Becky.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased Becky was able to come back to you quickly once the team opened and help with the login issue and we’ll make sure your feedback is shared with the relevant team.
My policy was suspended due to a…
My policy was suspended due to a banking error (on my part) but I called and explained the situation and paid the due amount and my policy was immediately activated as it was prior to my error, fantastic service and understanding.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
Thank you for sharing this Steve.
We’re pleased the team were able to help after the banking issue, take the payment and get your policy reactivated straight away.
It’s good to hear the situation was handled with understanding and that the service felt supportive when you called.
Robin very helpful
Robin very helpful. Struggling with claim form online. Sent another one.
17 augustus 2026
Review zonder uitnodiging
Antwoord van Perfect Pet
We’re pleased Robin was able to help and send another form over so you could continue with your claim.
Thank you for leaving this feedback.
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