Perry Ellis Reviews 

Items came intact and on time . Products Products were amazing especially the perfumes purchased.

Perry Ellis offers good quality apparel, and has quickly become one of my go to stores for clothing

It is easy to browse for different products and made it very easy to checkout and pay

Delivery with standard courier took over two weeks to arrive.

Helpful and concerned when package had not arrived

The ongoing issue with Perry Ellis is the actual stock availability on items listed for sale. I try to do ordering so that I take advantage of free shipping. In my last order, I ordered $120 more than the amount needed to get free shipping, but ended up with only two out of 5 items that were listed as being in stock. If you could roll out a system that stated what the stock level was by size and colour when they are listed as in stock, it would be greatly appreciated I am sure and make for better sales too!

Love the styles and variety they stock on line and in the store .It's nice to look sharp 😁

Customer service answered my questions promptly.

Great quality

This is my favorite clothing company. The items are made of quality and fit well. The website layout and reliable shipping make it very easy to get exactly what I’m looking for.

I am extremely frustrated with this company. I made a purchase nearly two months ago, and I still have not received my items. Initially, I was informed that my order was lost in transit. Your company offered to resend the same products at no additional cost, which I appreciated at the time. However, the replacement shipment has now also failed to arrive as promised. It was scheduled for delivery on Saturday but never showed up. When I checked the tracking, it was updated to say it would arrive today. The day has now passed, and once again, nothing was delivered. This ongoing lack of reliability and communication is very disappointing. Customers should not have to chase down orders for months. I expect a clear explanation and immediate resolution.

I ordered two untucked slim banded collar shirt, green forest color. But they have regular collar so I am not happy with that.

Ive bought multiple cloth pieces. Great quality, holds after washing and fast shipping. I also had the wrong item sent once and fixed as soon as I reached out to support!

Order three shirts. Two arrived correct and one was wrong. Emailed them and got an automated AI response, that's not very customer service focused.

I then get an email back asking what shirt was missing, I had already provided that information but gave it again.

They then ghosted me until I wrote another email asking for them to send me the proper shirt. I then received a response that they have refunded me for the missing shirt. This was not what I asked for.

I emailed back saying I would like a replacement shirt sent out asap. They responded back telling me to place a new order for it if I wanted the shirt. So they were going to make me fix their mistake and also spend additional money on shipping to get the shirt that I originally ordered that they didn't send! They now refuse to do anything else.

Piss poor customer service and job in making sure their customers receive the correct items and have a pleasant customer experience.

Will be looking elsewhere for clothes as they do not care about their customers and only care about making money.

I had a great experience, my polo delivered very quickly.

Wow I wish I had checked here first. What a terrible experience. I ordered from Perry Ellis with a banner that said "free shipping to Canada" and provided pricing in Canadian $. The returns section did not say shipping would be charged for returns. My order also had NO OPTION at checkout for free shipping even though my order was $300 - when I emailed customer service explaining that I selecting standard $25 shipping that should be free, instead of $42 express shipping, they said "sorry we could not help you you selected express" - which I did not! Then replied asking me how they could improve their checkout service in future!?!?!? Um have your checkout show what you advertise?! How about that! Then for goods that were apparently 70% off they arrived with the ticket prices (not sale tags) showing prices CONSIDERABLY lower than the list prices on the website (and not at a US to CAD conversion rate either) incredibly lower, so my sale price was literally a 7% discount for the shirts and 30% for a jacket instead of 70% from $399 fake list price, and $170 fake list price. The goods also arrived poorly packaged. Then the surprise when I went to return them I had to navigate to a different return area after being told "we are not accepting returns from your country" to an area that finally would process the return but I had to pay $33 for shipping!!! What a major disappointment. Looks like online shopping is failing badly and we will get to return to our bricks and mortar stores in future - which I love anyway. This was my third disastrous online shipping experience in a row.

Absolutely rubbish firm ordered through John Lewis as one of there Suppliers delivered the incorrect size ordered 2 large track bottoms and got small was re sent out again and yes they they promptly sent another 2 small track suit bottoms now in the process of returning these and asking for money to be refunded. Please John Lewis ditch this supplier they are giving you a bad name.

I ordered a pair of mens 11 shoes on sale. Received a 7.5. The return deducts a service fee from the cost of the shoe ($6) and doesn't pay my original shipping. So, a $50 purchase (total) will yield $33 credit. For their error. Customer service number is non-functional and brings you to a bunch of non-clothing deals (eg hearing aides, etc). Terrible service.

Update: Sent this message to Oscar Feldenkreis (COO at Perry Ellis) via LinkedIn:
Your Online Store
Good morning. Sending you a personal note of frustration about your online store and maddening return policy. You can find my review, along with a lot of other negative views, here: (had to edit out this http)

These decisions/policies start at the top, and that would be you.

Rather than accept a $33 credit for $51 spent, I've given the shoes to a co-worker for her son. When life gives you lemons (you and your company), make lemonade.

I order a jacket and pants that were on sale. It turns out the jacket was out of stock so they only shipped the pants and refunded me for the jacket (which including removing my promo code) without noticing me about it, I guess they just decided it was the way to go.

So I end up paying way too much for dress pants I won’t have any jacket to fit with. Their costumer support is an absolute joke, they won’t refund anything, I can ship the pants back but the shipping is on me. I asked for a different jacket size that appears in stock, but they told me their website is misleading and they don’t have it in stock.

Their last offer ? A promo code of 20% (which I already had and they removed when they made changes to my order)

On 12/28/2025 I ordered two shirts. There was no mention of stock issues. I paid $19.99 for expedited shipping which it states on their site is a 2 business day delivery. I received one of the shirts on 1/2/2026, four business days later and the other shirt was never shipped. However, on their site it clearly shows both shipped. I also received several emails mentioning the "last item" shipped.

It's all incredibly misleading at best. If there is stock issues why not clearly show the item is out of stock before allowing a transaction to go through?

I've heard nothing about a refund on the expedited shipping.

I was a first time customer and received that kind of treatment, obviously, there will not be a next time even though I was told to come back in a week and try to reorder the second shirt and they'd ship it free as a refund gesture.