Petco Reviews 1.630

: Dangerous Defective Outdoor Cat House, Overcharged, Injured Customer, Zero Accountability

I am writing this review to warn others about Petco.

I purchased an insulated outdoor cat house from Petco for an outdoor cat. Not only was I overcharged by $45, but the product I received was completely defective and unsafe. The house arrived with sharp, jagged metal or plastic edges, to the point that I severely injured my hands while handling it. This is not a minor defect, it is a serious safety hazard.

My cat will not go anywhere near this house. An animal instinctively avoids danger, and this product clearly signals danger. An outdoor insulated shelter is supposed to provide warmth and protection. Instead, this one poses a risk of injury to animals and humans alike.

I immediately contacted Petco and provided all requested documentation, including purchase date, delivery date, photographs, and proof of the defect. I contacted corporate three separate times. Each time I was told someone would call me back. No one ever did.

Even worse, Petco attempted to shift responsibility to the manufacturer, telling me to contact them directly. That is unacceptable. I did not purchase this item from the manufacturer. Petco sold it, Petco charged me, Petco delivered it, and Petco profited from it. Responsibility does not disappear when a product is defective and dangerous.

This experience demonstrates a complete disregard for animal safety and customer well-being. Selling a hazardous product intended for animals, overcharging the customer, injuring the customer, and then refusing to take responsibility is beyond unacceptable.

I am posting this publicly so other pet owners are warned. If you care about your animals and your own safety, do not purchase from Petco.

If you want a company that stands behind what they sell and actually cares about customers and animals, purchase from Chewy instead. Their customer service and accountability are incomparable.

FUR-FAMILIES BEWARE!! STAY AWAY FROM PETCO TOYS!! I purchased a Leaps & Bounds Thrill & Chase battery operated cat toy between November & this past Christmas. While my cats absolutely LOVED this toy, the ball in the center broke off almost immediately & my cats were able to pull the feathers off pretty soon after. I put in a very small, lighter than the initial ball, golf ball type cat toy so they could still play with it, yet now the toy won't spin it around anymore even after trying 2 new sets of batteries. I don't remember where I purchased it and since I was only looking for a replacement, I called the customer service phone number on the box and sadly after less than 3 weeks of use, this company REFUSES to stand behind it's products!! Live, Learn & AVOID like the plague!!

I recently had a very disappointing experience at Burnsville Petco for a scheduled grooming appointment for my dog. When I arrived, the staff asked for her vaccination verification, which I had updated just two days prior. Despite this, I was told it was “too soon” for her to be groomed and was turned away.

When I got home, I checked Petco’s own grooming policy, which clearly states that dogs must wait 24 hours after receiving vaccinations. My dog was well past that window, meaning the staff was incorrect. It was frustrating to realize that I was denied service because the employees did not know their own policy.

I called afterward to speak with a manager, but no one was willing or able to help. It seemed like nobody at that location understood the grooming requirements, and I was left without answers or support.

Overall, this experience showed a lack of training and communication within the grooming department. I hope Petco addresses this so other customers don’t run into the same issue.

I was hoping that by starting a repeat delivery that the initial one would ship right away just like a regular order, but it does not. Ordered on a Thursday, but it will not ship until next week. Then, through a bad website design, I thought I could speed it up, but they decided to ship out the next months immediately. There is also no way to cancel an order before it processes, so you are stuck with that new order also. Horrible service all around.

This has happened with my last two orders (last two ever from them). They print the label and mark it shipped so they can take the money. Then it stays in waiting to be picked up by carrier for days, even weeks. A supervisor tried to convince me that FedEx hadn't been to the warehouse for 5 days because it was just before Christmas. They call taking my money and not sending my dog food an inconvenience. I call it cruel. Waiting now for a supervisor to explain to me why they hate my dog, but they say an empty food bowl and an empty bank account is not something I should take personally. So, just going to say it. Petco hates pets and should not be in the pet business.

Each time we got a frog from there they all came home with diseases and all died within a month or two. When one of the employees was handing us a frog she dropped quite a few on the ground and put them back like nothing.

Everything online was shown as out of stock. I tried changing the store location and nothing. It showed nothing was available for shipping or pickup at any stores in my state.

Why I keep coming back to PETCO. Brian and Izzy in the Tropical Fish department. They are the best at what they do and go above and beyond. They a very knowledgeable, They make you want to keep coming back. The selcetion and inventory of fish is far better then i have seen at an other PETCO. They know what they are doing. Don't change anything the are doing.s

Lowlife criminal scum! I've been getting the run around for four weeks for a defective product they sold. Support acts like they're doing something, but then every few days they reach out as if for the first time. They should be ashamed!

PREDATORY online PRICING: Endeavored to place a "recurring" order for assorted "bird seeds" today. When prompted to "check out" I noticed a SURCHARGE of $10 added to my order. Upon further investigation and according to THEIR site, the "charge" is for customers that live in Alaska, Hawaii, Puerto Rico, the Virgin Islands OR who want their items shipped to a P O Box. I live in a HOUSE located in western WASHINGTON STATE. Called their "customer service" line and was told there was NOTHING they could do to remedy the issue. NOT a problem as once AGAIN, yet another online "poser" fails in their efforts to supplement the REAL DEAL, Amazon of course, and that's where I've gone, yet AGAIN...........

Petco’s online system for prescription pet food is completely unacceptable.

My dog requires a prescription-only veterinary diet and cannot eat regular food. I submitted the prescription online exactly as instructed and placed the order using Petco’s advertised promotion.

Instead of reviewing the prescription promptly, Petco delayed the process for over 2.5 weeks. First, they claimed the document was unclear. I re-uploaded it immediately. Then there was another long period of silence with no updates or communication.

In the end, Petco simply canceled the order and refunded the money.

Prescription food is a medical necessity, not a regular retail item. Delays like this are irresponsible and can put pets’ health at risk. A company of this size should have a fast, clear, and accountable process for prescription verification.

If Petco cannot review veterinary prescriptions quickly, they should remove this option from online ordering altogether. Pet owners should not be forced to wait weeks when their animal depends on this food.

I do not recommend using Petco online for prescription diets.

Horrible service - agents keep hanging up on you when trying to transfer you to make credit card payments

Been going to petco in New Hampshire to groom my 57 pound doodle for years no problem. It is a large. 50-80 pounds.
In Naples Florida they told me he is extra large. Ok. She points to little dog and says that’s a large. Ok whatever. My wife picks dog up and asked why the up charge , ‘because your husband agreed’. Not because he is 81 plus pounds. Just your husband agreed. Supposedly there is a code of Ethics. In Naples Florida it is a code of deception!!! This is a scam!!

Terrible store. They had a small aquarium on the shelf with no price on it. It was sitting next to a slightly larger tank that was priced at $34. I looked the priced tank up on the petco website, and it also said $34. Took it up front and it rang up as as $75. The cashier went to get the manager, and he immediately said "we cant price match glass." I said, "I want looking for a price match, its just that it rang up as twice the price...." (before I could finish my sentence and say "I just want to make sure the price is correct") he cut me off and said "your more than welcome to order it online then!" (Which i did, off Amazon).

This terrible store hasn't even had working bathrooms in over a year in violation of AS 18.35.200.

Alaskans deserve better.

Petco sent me a bag of infected, dying (some already dead) Koi fish. We called them to figure out what to do and they advised to put them in my koi pond, some just died from traveling. Within 3 days, my 20+ year old kois started dying. I lost 43 fish in the matter of a month. I had water tests, checked for parasites, etc. I had four local pond experts state that the new koi were sick with some form of parasitical infection. Petco made me send dozens of images and videos for proof and offered compensation based on their "vendors valuation" then ghosted me. Once I reached back out, they said that "they already refunded me for the dead fish and they will be doing nothing else." Good thing I have all of the emails and calls recorded promising compensation. I will NEVER support Petco again. Absolute trash to a customer who spent 5K+ a year. Profits > Quality Animals I guess??? The entire email conversation went back and forth for MONTHS and I was told "sucks to suck."

I just don’t know where to start but start I must. I have been a part of the Petco family since 2010. Treats, Rx food, Rxs, leash, collars, toys, you name it, I got it. Rewards -all about that. When you have a Rx food, I know it has to be shipped so it’s not an instant delivery. However a PRESCRIPTION dog FOOD should be just that and exact to the prescription, right? We all know that. So I did just that and my order was lost, redone, voided because it was redone wrong, lost again. Petco Customer Service disappeared completely and the PETCO Corporate Customer Service went AWOL! I called every day for a week and LM to call me. That it was urgent and having to do with Rx food! Please call. I need help! Guess what? No one called.

I called everyday and got on first name basis with the operator. Guess what? Nothing. Absolutely nothing. And finally I realized that since my 10th bag was free that maybe Petco just didn’t care and didn’t want to give me my free bag of food ?! Omgosh!

I tried regular customer service again and finally got my order placed but it was wrong! And they lied about the extra food. And still nothing from corporate. I can’t do this anymore. Every order is a problem. Used to be easy to place an order.

The last time I took my baby there for grooming, the next day I had to give her a whole body trim and brush out!

Somewhere along the way Petco lost their way. I have divorced Petco. How sad.

I went to Petco at Centennial Center in Las Vegas on Saturday 11/01/25 for the first time grooming to my 2.5 years old French bulldog, I usually took him to another place (which I should never have changed) and chose to take him to Petco because I thought that if something happened, they would know what to do immediately. However, they were very busy with many dogs, and when I checked him in, they never asked me anything about his breathing. They only asked for his vaccination record. I told them to please keep an eye on him and let me know immediately if his tongue started turning purple. They never checked him. Forty minutes later, they called me to come pick him up because they hadn't been able to bathe him since his tongue was purple and he had diarrhea. When they have diarrhea, it means they've been in a respiratory crisis for a long time and had already had a heart attack. They only realized this when it was time for his bath. They never checked him, they didn't even give him emergency care, in a place where everyone is supposed to be professional. Minutes after I went to pick him up, my beloved Frenchie died at the hospital.

Los productos son buenos, pero compro en línea para recoger en tienda (Las Águilas Express) y siempre me hacen dar varias vueltas, los empleados son groseros y no ofrecen soluciones. A mí no me llegan los correos con el código para recoger el pedido, así que por más que doy todos mis datos, foto y número de pedido, pago, identificación, etc no me lo quieren entregar sin dicho código (que no me llega). Si ya se pagó, deberían entregarlo con el nombre y número de pedido, en lugar de poner tantas trabas y hacer que uno pierda el tiempo en dar vueltas, llamadas, discusiones, y demás.

Constant Problems with this Garbage Company!
*Every *Every Single Time we attempt to order *Anything from this Dump, They *Consistently Screw Up The Order!
*Every Single Time!
The most Pathetic Communication I have ever dealt with!

got banned from customer service for no reason