Petco Reviews 1.630

I went to website to order a diffuser for my cat. On the Website said available for in-store pickup. Placed the order it would not go through, tried 6/7 times. No indication of issue. Placed order on my laptop clicked several times, nothing. Then I got a red circle with a line through it. On line chat with Customer service, they were kind, friendly lost the connection before I could get an answer. Placed a phone call, the very kind person the item was not available for in store pickup, it would have to be USPS. The website SUCKS. I spent about 30 minutes trying to order diffuser for my cat. I despise this website, offer all the nice discounts etc, then you cannot place (4 letter word) order. Petco, I will only use your site as a last resort for a dire need, The physical location in Daphne is wonderful, always kind and helpful. The website needs to match what customer service sees. How many times and ways can I say SKIP on line ordering from Petco!!!!

I love petco everyone is always so nice and friendly and they only carry products that are really good for animals!

Was trying to order some NexGard. Petco's user interface has to be the worst ordering system I've ever faced.
Then followed up with help through WhatsApp chat. I have no idea what the person was trying to accomplish but it was the worst help ever.

Lamentable como te engañan! Compras por internet, te envían el producto mal y pretenden que vayas a la tienda para ahorrarse el envío por su incompetencia.
Promueven adopciones de animales y después venden animales que tienen por tiempos indefinidos encerrados y les preguntas y te dicen…Están acostumbrados a vivir así!
Menuda fachada de que hacen el bien, felicidades por el buen marketing que puede engañar a algunos…

Dying bird & flea infested cat upon our visit. Both of these animals are featured in many Tik Tok & instagram posts due to the nature of the neglect & the lack of concern clearly shown by staff. This place should have been shut down years ago

Used to be a reputable store but definitely gone downhill recently. I’ve had multiple issues with deliveries being incorrect and then not getting a refund. If I just had the issue and you took the money now why can’t I get it back now. They make you wait “up to 7 days” and then nothing ever shows. Customer service reps are no help whatsoever. They claim they can help but just waste your time. I thought I’d remedy that by going in store only to find that the food I bought in-store has a BB date of March 2025….its September 2025 btw. I called the store and explained the situation and the guy says I can return it. I told him I don’t have a receipt cause it’s a food my dogs always eat and I usually have no reason to return it. We’ll see how it goes…I don’t have much faith though. Definitely my last purchase from Petco. They’re now on the list with that other pet store that charges you for vet services they don’t actually perform. I’ll stick with Chewy moving forward.

Had a horrible experience - DO NOT use Petco for any vet services. Had a 12pm appointment, we didn't get seen until 12:50pm. We waited almost an hour, and during that time we were pitched for grooming services. It was overcrowded, and the "clinic" is a table out on the sales floor. The vet assistant was covered in hives on her neck and face. She was unable to hold my 6lb dog tight enough for her to receive her shots, so another vet assistant had to step in. Even the vet made a comment about the assistants hives. She should of been immediately removed from the floor. Bad service, highly questionable safety standards. This is the second poor experience I've had with Vetco. I posted a review and received a comment that encouraged me to reach out to a customer service email. I did, got no reply AND my comment was deleted from the reviews. Very very shady. They overcharge and find ways to keep charging you, avoid this place like the plague.

I made a mistaken order. Within an hour, I tried to cancel. There was no button or link online to do so. I chatted online with one of their human agents. They told me I could not cancel, even though their website showed nothing had even been packed.

I'd never been unable to cancel in such a situation before at any other online store.

I said this was so outrageously bad that I would permanently abandon Petco online.

The Petco agent said they would do the same, if they were me.

I placed an order on August 28, that was supposed to arrive in 2 days, and it's been 4 days and I have no product, and now they're saying it will be an additional 3 more days...WORST SERVICE WITH NO REAL CONTACT METHODS! I DONT LIKE VIRTUAL CUSTOMER SERVICE! GET A REAL F'N PERSON!!!

Took my golden doodle puppy in for grooming and was very clear that he was not to be shaved and that his floofiness was to be preserved. Came back to find his hair had been shaved to 1/2 inch or less over his entire body. I am crushed and in tears. I will not be back.
This was the Delafield, WI location

I was very disappointed because I couldn't get any money or credit off of my subscribe and save now. I won't be ordering anything from them again ever now.

The app is a joke! I have to call customer service (superviser line) every few months because it’s not working.
I always get told they will update me but I never hear anything back!
Even once it starts working I never get an update.
Supervisor line used to be in US. Now it’s over seas.
I have never had an app that has so many issues!

Petco never care about their employees despite them working even in bad weather conditions.

No incentives despite of increasing their sales and revenue. Just poor management and greedy Corporation. Totally inhuman!!!

Don't buy from Petco. Boycott Petco!!

We had our dogs groomed today. They did a great job. The only complaint is price when booked was $80 then when we picked up they had tacked on another $25 in additional fees (both dogs got shaved but they also charged a dematt fee though they had very few small Matt’s). I will use them again but be aware of hidden fees.

Please do not order items from Petco online. My experience is that the website will give a delivery date when you order, but after that you will receive an email saying that your order has been delayed. This became an issue when the delivery date was when I would be out of town for a week. Since I had no one to get it off my porch I contacted FedEx to have the package held. But it turns out that Petco ships by FedEx Ground Economy and with FGE there is no option to redirect or have a package held. I called Petco customer service and there was nothing they could do to help. Nothing screams "Break into my home!" like 2 large boxes of cat litter sitting on the porch for a week. I have had too many experiences with delayed orders, but this was the final straw.

Really disappointed in the lack of professionalism received 7/8/2025 from the Vetco Clinic in Dardenne Prairie. Took my dog for routine vax and female Dr (who wouldn’t share her name), was incredibly aggressive and rude while asking them to help ease my dog’s nervousness. She said she’d need to restrain and muzzle my well behaved dog. I challenged her on her behavior and because I did, she refused to help my dog. Do not use these guys for vet services. Very professional and will not help make your dog feel comfortable.

I would rate them no stars if that were available. Ordered an aquarium, and they canceled the order and blocked my laptop from visiting their site. Called the 1877 number they gave in the cancellation and they re-ordered it for me with a discount, an hour later they canceled it again. I called again to find out why and they said the back end team needs to investigate for "fraud". Evidently trying to purchase something on their site is "fraud". How useless is a eCommerce site that a normal purchase can’t be completed.

Constant Problems *Every Single Attempt to Patronize this place!
To Purchase Online is Horrid Over complicated Waste of Valuable Time!
Something *Always Goes Wrong Online!
Always an email advisory of *Order Cancelled*!
-Order Cancelled / Order Cancelled
is the email we usually receive..
We usually receive an Error Email when trying to order from Petco Online.
Therefore-
To Avoid ordering *Online we visit the Local Petco store bldgs..
Trying to checkout and Pay for the goods is *ALWAYS a $hitshow!
There is Always *Only (1) Cashier to choose from.
The Cashier is usually either on the phone, cleaning something nearby, engauged in a deep conversation with a fellow employee or even an obviously Bored Customer!
There we all stand inline with items in hand just wanting to PAY & EXIT this place!
10-15 minutes elapse before we can simply PAY and LEAVE!
However, the Online Support is Usually Helpful and Try very hard to Correct the very same company whom employs them!
Soon we will shop elsewhere for our Homeless Animals.

I have been bringing my 2 dogs to Petco in Southington Ct for 3 years. I have had numerous problems over the years and in the last 2 years I have been able to resolve all issues and have been happy with Jess the head groomer. Jess has left the company (I'm sure for good reason) & Tiffany has taken over her position. Tiffany (was very rude in explaining) refused to groom my dogs & advised the store manager ok'd her no longer servicing my dogs due to past experiences from over 2 years ago. When I asked to speak with a manager, she said there isn't one until 1pm and hung up the phone on me. I called back and spoke with the same man from yesterday (Will) who is now claiming to be a manager who says there is nothing he can do. I asked for contact info for store manager, and I was advised its personal information, and they would not give me an email or phone number. I'm very disappointed in the lack of customer service and the unethical dealings with me as a customer that is regular and pays for 2 dogs each time. I have made an official report with corporate.

“If you’re in El Paso and want a safer, more personalized grooming experience, Glo’more Grooming is your pet’s new happy place. We’re the boutique alternative to big-box mishaps — offering comfort, quality, and care that corporate chains just can’t match.”