Petco Reviews 1.630

Bad service. No cancelation self service. Time zones are different but I had to wait hours to chat with someone. Don't subscribe to anything.

The self wash doggie bath was dirty . Towels were tiny floor was wet and dangerous and all grooming equipment was not sanitized. Water was almost cold with no adjust nozzle and dryer was harsh and cold even on low . I need to find a better experience

...PETCO is well known for abusing animals just the same as Petsmart selling animals for profit that are abused by employees and store managers.
Petco also uses Marshall pet products ....a supplier that breeds beagles for animal torture research facilities!
So, please do not shop at Petco!

Intent of this post is a warning to other customers who might seek medical treatment at PETCO.

Apparently, PETCO is having issues with customers making appointments and not keeping them. The industry solution is to keep a payment method on file and charge a fee for missed appointments. That isn't what PETCO did. Because some other customer didn't attend their appointment, they canceled our appointment when we showed up on time. Reason? We hadn't confirmed our confirmed appointment. So they threw me out, my one year old out, my three year old out, and our dog just for giggles. His medical treatment was disrupted.

The stipulated reason was also a bald faced lie. Ostensibly, they left us a voice mail saying that unless we confirmed the appointment, they would cancel it. We use a transcription service, and I literally handed them a copy of the transcription stipulating no such thing. It was a standard reminder. I assumed that this was a one off from a rogue hooligan that PETCO would want to restrain. I was wrong.

When I reported this incident, nothing happened. We got some initial reassurances that they would look into it. Nothing. I had to report the incident three more times to get anything at all. We then started getting calls from spam numbers that left incomprehensible voicemails. We had to report this behavior as well, and elevated the issue through consumer reporting agencies like the Better Business Bureau as well as leaving reviews. Eventually, we got an area 'operations manager' who finally left a single voicemail saying they would close the 'ticket' if I didn't call them? Of course, she never answered the phone when called. Nor did she schedule a time to call or communicate by any other method, and she made it clear that we were simply being strung along, hoping we would just grow tired of it.

We gave PETCO a deadline to ... do anything ... three weeks after the incident, or we would dispute the payment (because we now have to restart the entire treatment somewhere else). We also sent them reviews and complaints of other customers reporting the same treatment at the same branch.

Nothing. Apparently, throwing out paying customers and their families is a policy that someone in PETCO thinks will make entirely different customers, utterly unaware of this treatment, mend their errant ways? This is absurd.

The final bit? When we contacted our bank to dispute the payment, it turned out our banker had experienced the exact same behavior. Still, absolutely nothing.

I will not be using Petco anymore. My dog got exposed to fleas. My vet wrote a prescription and told me to take it to Petco to get filled. I did that. The Vetco personnel took the script and entered it into their system, took my money, and said I would have it in a couple of days. This was on March 17, 2025.

I received an email instructing me to mail in the script to the Petco Verification Team. There was no reason as to why. I called Petco, and Vetco, customer service and asked why. They really could not even come up with any type of answer. I mailed the prescription in. Petco has had the prescription for two weeks.

This morning I called customer service to find order status. She called the pharmacy. She was told they were not filling it because my vet used auto signing rather than scribbling his signature. Again, this could and should have been dealt with at the store when I took the prescription in. But Petco pharmacy personnel just sat on the prescription and did nothing. No notification by text, email, or phone. I did check my spam file. Petco used to be a professionally run organization, but not anymore.

I am now done with Petco. I have already spoken to my vet about better alternatives than Petco for filling pets' prescriptions.

I make the mistake of ordering my cat's prescription before reading reviews. 
This company is beyond incompetent.
I ordered 2 orders of Revolution Plus flea treatment so I would have a total of 7 months supply. I did this as I have 4 other cats and I have that much supply of their flea treatment so I thought it would be good to have to get their meds synced up. 
It was early in the morning that I ordered the meds and I kept track of the vet authorization on my petco account. After 2 days they were both listed as "waiting vet authorization" so I called my vet. My vet said they approved the order the day before. I waited one more day and then called Petco to see what the hold up was. The service rep, after putting me on hold several times, said that the vet only approved the 1 month prescription and not the 6 month one. This is not true, the "order" was approved as it was for the same cat and it's for 7 months. She said I would have to wait and call the vet (this was Saturday and my vet isn't open until Monday). I told her to just cancel the order. Both orders were still listed as waiting vet approval. She told me she would cancel the 6 month order and I said no, cancel them both. She claimed she did, but I still saw it on my account and told her. First she said it might take a bit and she had cancelled it and I pointed out it was the SAME order, so why didn't it show. She then said that the approved one could no longer be cancelled. I have no desire to do business with this place and I want my order cancelled. I asked for a supervisor, which she said isn't available. She said I would get a call back "shortly". I asked her to define shortly and she said 24 hours. I told her I would be calling my CC in 2 hours to do a chargeback. I don't see how you can force me to accept a tiny portion of my order without my permission, especially when it hasn't been shipped! This was ONE order, cancel it all or send it all. I am currently awaiting a call back from a supervisor. But it looks like I will have to waste my time and do a chargeback with my credit card company.
I will never shop here again and will be sure to spread the word. I see many people are doing that already, I wish I had done my research first. 

Took another chance in desperation, placed the order over the phone to be sure all the particulars were correct. They didn't take but moments to pull the money from the account as seen here:
Description POS PURCH : PETCO.COM 6989 5995 CA 858-453-7845 PETCO.COM 6989 US
Date 3/21/2025
Amount $44.96
I was assured that the order would arrive by the 24th March. So today, since I've received nothing, I went to check.
THERE'S NO RECORD OF ANY SUCH ORDER! The bank has "record" of paying them but Petco insists there's no such order.
So, with reviews here that record the illegalities, today we send the matter to the State Attorney General, and escalate.
Petco needs to be put out of service.

If you need a prescription within 3-5 days, don't use petco. They'll give you the run around for 2 days, than if your lucky and they process your order, it will take another 3-5 days to receive it. Customer service is horrible.

PETCO - ALL ABOUT PROFITS AND NOT YOUR PETS! We signed up for a Petco Membership with the intention of getting our dogs groomed and savings on pet food. Their grooming is by appointment only but you can never get an appointment. When we signed up there were 6 groomers working. Then they quickly went down to 2. They are booked for months ahead.

Petco offers same day delivery which is great but because my orders continually fail on their website and despite my numerous attempts to resolve I won’t use the website. I am still waiting to hear from a ‘premier’ support representative on my last attempt. In 2025 they should explore better tech team! Won’t shop online and chewy has my business now.

I have been a customer of Petco and Petco.com for many years to help us with our cats. We had a cat that became sick over several months and lost their appetite. This created a backlog in food that had been shipped. We obviously were hoping our cat would improve and return to health, but sadly he passed away. A few weeks later the next autoship arrived for cat food when the previous order had still not been opened due to the situation. I took the food to my local Petco store. They accepted the most recent bag but said that they were not able to process a refund for the dry cat food item that was past 60 days (even though it was unopened, had over a 1 year shelf life still & despite the extenuating circumstances). They recommended calling customer service and shared that they are able to offer a customer more options. I did call customer service, explained the situation, all to no avail. Even after checking with higher management, the representative's reply was that they could not offer any exceptions - no matter what the circumstances, i.e. Petco will only offer a 60 day refund - 30 days for money back. As I mentioned to the customer representative, personally I will be looking elsewhere. Thankfully, there are options other than Petco, including ones that have a customer friendly return policy. Upon searching, I learned that Chewey.com has a 360 day return policy, no questions asked. Thank you, Chewey, for understanding what Petco chooses not to.

Received an order of 3 cases Fancy Feast a few weeks ago. Just opened the 3rd case to find a worm infested case of broken can. Totally disgusted with Petco and will never use them again. There's no excuse for delivering a broken case. Would like to post pictures.

I had a terrible experience at the Kapolei Petco grooming and want to share it. I took my standard poodle, Chase, in with clear instructions for a "Lamb haircut." I asked for a long afro, shaved areas around the nose and eyes, a short body and legs, clean paws, ear hair removal, and anus expression. I even showed them a picture of what I wanted.

But when I picked him up, he was completely shaved bald, which was nothing like what I had asked for. To make matters worse, they charged me $135 for it. I spoke with the manager, Jaycia, who was rude and unhelpful. She even threatened me, saying her husband worked for Petco HR and that my complaint wouldn't matter. She also refused to give me a refund.

I would not recommend this Petco location, especially if Kiana is the one grooming. Please be careful before making the same mistake I did.

Unlike other pet stores, Petco will not replace an expensive fish that dies quickly after purchase. They do not inform you of this or post signs anywhere saying as much. They are money hungry cheaters. Besides this, their dog grooming is also horrible. They did an unbelievably bad jog on our goldendoodle and overcharged us on top of it. Stay away from Petco!

Petco.com printed claim for same delivery is false. I ordered my cat's food February 12, 2025 and as of February 21, 2025 my cat's food has not been delivered. I contacted Petco.com customer service and the representative attempt to claim Petco.com only has 2-5 day delivery service, representative was told Petco.com has the same day delivery in print on their website, so either Petco.com is lieing or their customer service representative is.

On February 13,2025 I scheduled my pet Milo for a full service grooming appointment at 1:45pm for the first time since I recently moved to the area. At the 3 hour mark I had not received a call and decided to pop in just to check if he was ready. Receptionists proceeded to ask the groomer Melody if my pup was ready to which she replied with an attitude "I haven't even gotten to him yet and I haven't even called her!" The groomer that asked her came back and apologized that he wasn't ready and I understood because they looked busy.After I left the store they called me 15 minutes later saying that my dog was ready for pick up.

Upon arrival Melody didn't bring out Milo another groomer did and they did it so fast I was unable to ask any questions. After pick up I noticed that my dog was limping. Throughout the night my dog was whining and crying out of pain and when I took him to his primary vet and was he told us that my dog's leg was sprained; they must've pulled him too hard or he fell. He also told us that he needed to get X-rays done to rule out a fracture.

It took 2 managers and 5 days later for Petco to provide X-rays. I took him to get his x-rays and the vet did not let me tell him what happened; he replied with "we heard what happened". X-ray came back with a suspected fracture but they stated my dog was not limping since he wasn't dragging his leg!! I don't understand what kind of limping they expected!!

Melody is still employed and they don't want to tell me what happened. DON'T TAKE YOUR PETS THERE! MY PUP IS TRAUMATIZED!!! I really hope they get to the bottom of this and the groomer gets fired so no other dog under her care gets injured again!

HE'S ONLY 1YR OLD!!
2204 S Harlem Ave North Riverside, IL 60546

I made an appointment for my fur baby for bath/hair cut at one PETCO location.
I was automatically rescheduled to another location without letting me know. I was then sent a message of the time and location change a few days prior to the appointment. Upon arriving for the appointment, the lights were turned off and the individual working the desk seemed as though he wasn’t interested in working that day. Mentioned he was working alone. Then after I signed the paperwork, he looked at my dog and mentioned he couldn’t wash or do the haircut because of a skin tag. My dog has always had that skin tag and had been given a bath and haircut at this particular place before.
I then told him I would reschedule which I did. I left and went somewhere else and I had no problem with the skin tag. Her hair cut around the face looked so much better than the prior cut given at PETCO.
I cancelled the rescheduled appointment and PETCO lost my business!

I was a regular at Petco for my two dogs grooming. At my last appt I asked about the impact of the MN transparency law on their materials fee. The new law requires that all extra fees be included in advertising. Today i attempted to make my dog’s next grooming appointments at Petco South. I learned I have been banned from the store. Why? Reason given; I asked about the materials fee. Unbelievable!

Took my beautiful mini aussie for grooming. Booked $61.50 package online. My pup had long shiny fur with waves, little mane around her face. They cut all her fur off. Dog hair so short you can't pinch it. Terrible terrible. Then went to pay, they wanted $98. O because she sheds. HOW IS THAT POSSIBLE WHEN SHE JUST CUT ALL HER FUR OFF!!!!!! NEVER EVER AGAIN!!!!

I ordered several bags of dog treats on the phone with a Petco representative since their online ordering system seemed to not work. I received an email from my credit card company that the order fee was charged. Although the website gave a date of receipt three business days later if ordered that day, the phone representative said it would actually be 3-5 days for delivery and she didn't know why the website gave that date. I never received an order confirmation by email or shipping notice. Five business days later I called since the order had not arrived and was told there was no record of any order. When I looked at the credit cad indeed it had not been fully billed either. Absolutely do not order for this company unless they get their act together about not misrepresenting the delivery date, and actually doing what they say they will do. Never again here.