Peter Alan Reviews 

I rented out my house in Swansea through Peter Alan. I was unhappy with the applicants they found, but they insisted that the applicants had passed all the required checks. It has now come to light that the tenant failed to disclose two of their four teenage children.

I filed a complaint with their parent company (Connells Group), but after more than two months, I was told they would not take any action — and I didn’t even receive an apology. In the meantime, the person responsible for this situation (Anthony Roige) has left or been dismissed from their office, and despite numerous attempts to reach out, no one from their office has contacted me since.

Terrible service. Avoid them.

It has been a rocky journey but got there in the end. Melanie the sales progressor has been amazing at chasing up all sides of the chain. Morgan an agent at the Albany road office had my ideal house in mind and he I accepted the first one he showed me - it was that good! Chris and Richard the manager and mortgage advisor respectively have been great going back to for advice.

I didn't give 5 stars because when I wanted to try another estate agent, they kept my advert up even though I asked them to remove it and I had to open a complaint with the head office but it was quickly resolved and then I ended up going back to PA because they did bring in a lot of viewers after all.

I just want to say also a thank you to all at PA that I corresponded with. It has been a long one but I'm glad it all worked out in the end.

PETER ALAN ALL THEY CARE IS MONEY AND NOTHING ELSE. BOOK VIEWING PROPERTY AND THEY GIVE PROPERTY TO PEOPLE WITHOUT VIEWING . NOT EVEN CALL ME OR LEAVE ME MESSAGE ABOUT VIEWINGS . NOT PICKING UP PHONES . WASTING MY TIME . SHOCKIG SERVICE .

Actually deserves 0 stars.
The Cardiff office at Peter Alan is one of the most unprofessional teams I have ever dealt with. On at least four separate occasions, staff (most recent is renewals) spoke to me in a dismissive, disrespectful way. Instead of quoting the tenancy contract they issued me, they leaned on Google snippets and artificial intelligence commentary to justify their arguments while ignoring the actual wording of their own agreement. That’s not just sloppy, it’s negligent.

My tenancy contract contained a clear clause which allows me to end the renewal before the occupation date. I gave notice in good faith early in the month, even asking whether leaving in September or October would make things easier for them and the landlord. Instead of acting on this, the renewals office took their time, ignored my notice, and then tried to blame me for not giving dates. This is a classic tactic: delay, misrepresent, and then push liability back on the tenant.

I even offered a short extension to January to help the landlord. That goodwill was thrown back in my face. Rather than acting in the landlord’s best interest by minimising risk and securing a smooth handover, the Cardiff staff have shown nothing but hostility, evasion, and an eagerness to argue. Four members of staff in particular have proven themselves highly skilled at only one thing: disrespecting people. They do not appear to enjoy their jobs, and they certainly do not treat tenants with any respect.

Meanwhile, the Swansea office staff (Louie and Anthony) have been legends; respectful, human, and professional. The contrast could not be sharper.

Advice to tenants and landlords:
If your case is handled by Swansea Marina office, you’re in safe hands. If it goes to Cardiff, be prepared for hostility, misrepresentation, and wasted time.

Peter Alan Cardiff has not only damaged their reputation in my eyes, but also shown that they are willing to disregard their own contracts and mistreat tenants. I am now pursuing this matter further through all available legal channels.

I have just moved to my new home with the help of Molly and Brian who had been extremely professional, helpful, considerate and kind. In a matter of days, Molly and Brian were able to arrange viewing, coordinate all work and checks, and hand me the keys. I can’t recommend enough, you will be in safe hands, I was treated with utmost respect and empathy considering the stress with moving process, always answering my calls, queries, reassuring, and very professional. I don’t think I will be looking further in the future should I move

Peter Allan , Whitchurch Branch. Manager inflated our expectations by quite a bit on the valuation of our two bed flat in Whitchurch . Couldn't find a buyer at original price. Suggested substantial drop in price when a buyer was found but they lost the buyer through their own in competence! Be aware! We wasted 5months!

Molly Graham and Denise Townsend
Do not believe them and their promises
Made me to sign all paper work with regards to purchasing property and finalisation of the date of key handovers.
Made me buy home insurance prior(I was a first time buyer and nervous).and when I signed and done the insurance they call me and tell me saying the seller does not want to sell the property.if you have this kind of people in agency then god save them

Awful communication.

Due to unforeseen circumstances I need to vacate a rental property that I shared with another individual. It took a month for them to advise I couldn’t be taken off the contract and I would be liable for any fees associated with this. The reason for this was due to a large fee for the landlord and it was always likely they would have declined the request - yet I wasn’t warned this or even offered to pay the fee.
I have still been receiving communication regarding the flat - I have no access and gave my key to the other named tenant.
The property has been listed for rent prior to the end of the stayed tenancy agreement. I have not been informed at all regarding this, not even offered if I’d like to stay in the flat until the contract expires. I have chased this with staff and have received no response in 14 days. I have had to log a complaint.
They cannot only decide to contact me regarding the property when it suits them. It’s grossly unfair and contradictory to their past communications with me.
Avoid for renting

Terrible service when renting out our property. Communication was virtually nonexistent and no updates or information provided. We might as well have managed it ourselves.

I’d give no stars if I could. Whilst in the middle of purchasing a property we were told the house would be kept on the market ans standard procedure for the type of sale and then we were told someone else was buying it. Even though we had already agreed sale. Peter Alan allow us to pay all the money / fees and searches. Left out of pocket and without a home whilst we were in a chain already. Stressful. Lies. Untrustworthy. Scam artists. Would never use myself and would advise everyone to avoid.

This company has no morals and some sick individuals employed, after the passing of my mother back in may24 ,the family looked to sort out and inform all her commitments of the situation, we had emphathy and good communication with almost everyone involved,banks,utility,phones etc
But peter Allen who she had paid 6 months rent in advance too have done all in their power to screw over a deceased mum,grand mother, it's now 14 months since she passed with non return of overpaid rent Cameroon Watkins has done his best to ignore and benefit from a truly distressing event, they truly are disgusting individuals, we have given up trying to get this sorted, just like to warn people of the kind of company they are potentially getting involved with

They valued my house 25k above three other agents and stated their fee was 1.8% of the LISTING price, not the sale price, so it was clear they were inflating the valuation to increase commission. The agent was patronising, not believing me about certain warranties in the home, and saying 'I'm just testing you' and 'you've done your research' when I knew what I was talking about. I wondered if he was a misogynist as I am a single woman who looks young for my age.

Have a property for sale with peter alan,absolutely shocking service so far,very little feedback on viewings, everytime I call them the person who I need to speak with "is in a meeting ".
Phoned to complain today,promised a call back....guess what....nothing

Aggressive, lazy, uncommunicative and simply awful to deal with. If we could give zero starts we would.

If you are looking to use Peter Alan for lettings I would steer clear. Arranged a viewing, received confirmation only for them to call to reschedule the appointment. Turn up to view on the rescheduled time for there to miraculously be no knowledge of the rearranged viewing whatsoever. Zero apology and no explanation or care given by the staff on the phone. Will avoid this company in future. This is the canton branch for reference as I believe they have other branches

Organised a viewing in maesteg area for them to only call 15/20 minutes before cancelling the viewing because the house had sold. Travelled multiple hours to be disappointed. Absolutely not trustworthy. They also knew we were first time buyers and this is our first ever experience and it's been tainted. I really hope there are trustworthy agents out there.

We organised the date not even a week prior. They called us the night before to reschedule a mortgage review talk, and confirmed tomorrow was still on viewing. Then they leave a message 15/20 minutes prior to the viewing that it's been sold. Meanwhile, we are outside the house waiting for them to turn up.

We call them, they said all they can do is apologise, but apologies don't fix everything and the fact they waited until the last 20 minutes to let us know. Just appalled for our first experience ever.

They cost us money, stress and further anxiety going forward.

I submitted my offer on the 6th of February and made it clear from the outset that this transaction could and should be straightforward. The property was empty, had already gone through probate, and I was under significant pressure to complete quickly due to my own buyers needing me to vacate. I repeatedly stressed the urgency and transparency of my situation.

Despite this, communication from Peter Alan was persistently inadequate. Every time I called for an update, I was assured someone would get back to me – that never happened. I then requested that all communication be moved to email, due to the consistent failure to return my calls. Even this request was ignored.

It was only after six weeks of chasing that I discovered the seller ‘apparently’ hadn’t even instructed their conveyancer. At no point during my repeated calls did Angela, the sales progressor, mention that this critical step hadn’t been taken. Nor was there any indication that the seller themselves was being contacted for updates – only their legal representative, who had yet to be instructed.

When documents did finally come through, the dates indicated that progress from the sellers started only 2 weeks after my offer was accepted, which did not align with the timeline I’d been led to believe.

The consequences of this poor communication and lack of urgency have been significant. I was forced into temporary accommodation for two months, costing me £5,000. I made this financial strain clear throughout the process, only to be met with dismissive comments such as:
• “When I spoke to the sellers a month ago, they didn’t seem that bothered,” and
• “You don’t seem that happy,” — an understatement, given the situation.

Even on the day of completion, over 24 hours after I had specifically asked where the keys would be, there was still no plan in place. I was told at 3:30 p.m. on completion day that they didn’t know where the keys were. Considering I had a three-hour drive ahead of me, this level of unpreparedness was simply unacceptable. In the end, I had to authorise the keys to be left under a bin — despite there being a key box at the property that had been used during viewings.

This entire experience has highlighted a clear need for training in basic communication and client care. It is extremely disappointing that once your commission was secured, any sense of accountability or urgency disappeared.

I will not be using Peter Alan in any future transactions, and I will be strongly advising others to avoid your services based on this experience.

Hounded by phone calls and appalling, argumentative service when I’ve called to discuss.

Having sold a property using Peter Alan a few years ago I rang to arrange a valuation to sell my current house.

Viewing was booked for the afternoon so I left work early and after 30 mins no one had arrived. I rang the office to be told because I didn't answer the phone earlier in the day the appointment had been cancelled.

I explained that I am not able to answer the phone in work but I can receive email or text.

I received no email or text to ask if I was still available or that the valuation was in fact cancelled. The manager also stated a text was sent, however the last text from Peter Alan was a reminder the day before that the viewing was cancelled.

Very disappointed, if an appointment is made then it should be adhered to.

Been told that we would never get a house as we was told so we went to Peter Alan to see what they could do for us we had a dip plus they found us a dream house with in a week …

We both would like to thank you all for your help with us getting our dream house and helping us through everything