Petplanet Reviews 

Re: Thistlers Natural Yak Snack Dog Chew - Large

Really amazing dog chew for dogs that normally get through chews with a couple of chomps and a swallow. This kept our border collie cross going for ages.

And as with everything from Pet Planet, it was quickly sent and excellent value.

I have used this company for a couple of years. Good value, easy to order, quick delivery after purchase. Highly recommend.

Bought 3 multipack of cesar dog food when opening one tray found a large piece of bone about the size of a ten pence piece told customer service and got a very poor reply and offered a 1 pound discount whoopie never asked about the health of my shitzu. I will be ditching the rest of the pack. Definitely a choke hazard

Poor packaging resulting in damaged goods.

Customer service has poor "couldn't care less" attitude. Didn't even acknowledge my complaint until I pushed the issue.

Exceptional company with competitively priced products, fast delivery and great customer service.

After struggles with other companies for my bulk dog food ordering and delivery, I swapped to PetPlanet. Delivery is efficient and always on time. Amending order frequency is very easy. I cannot fault them.

Ceren was very good

The website is easy to use and the prices are very competitive. You are kept up to date with the processing of the order and delivery is prompt. Would recommend this company.

Pet Planet is a fantastic company to deal with. Transactions are smooth and delivery very fast and reliable. We purchased the One Fast Cat Wheel, along with some other goodies. The wheel was easily constructed and the cats have taken to it in less than a week.

We highly recommend Pet Planet and will definitely use again.

Great service, excellent prices, and when I had cause to call them, the staff were friendly and very helpful.

Can't even set up an account.
Doing everything the password criteria requests but it's still not working.

Evri tracking showed they’d lost my order, I rang up to query where my order was and a day later they put the order through again and sent with dpd, took one day to arrive safely. Many thanks - great customer service
My kitten loves the items I ordered 🐱

Absolutely appauling customer service. i was spoken to so rudely. They took 227.oo for an order and it was wrong so asked for a full refund which they refused to give me i still havent had the items or the refund.

Brilliant customer service, had a minor issue with incorrect address supplied on order and they rectified my problem within minutes of contacting them! Prices are fantastic always lowest around.

The girls love their Babble Balls - chasing them around the house whilst they babble away!! The girls have started talking back to them (they are Husky's). Thank you.
Very good price from Blue Planet, as I have seen much more expensive else where.

Good prices and excellent service.
My order was shipped promptly by petplanet but Yodel only delivered half of the order. A short email to petplanets customer service team resulted in them sorting the issue and the missing items were delivered the next day. Sometimes things do go wrong and it's how a company acts then that shows how good or not they are. Based on my interactions with them, they are excellent.

Great customer service from PetPlanet when Evri 'lost' my PetPlanet parcel - PetPlanet sent out a replacement the next day! Plus the price of the item I bought was cheaper than anywhere else. Thanks PetPlanet : )

I have my dogs food on a repeat order from Petplanet and this has always ran smoothly with the food arriving as it should.

I have had an issue with my latest order as Evri have forgotten what they are meant to do and as such I contacted Petplanet about what the next steps would be.

The customer service received has been absolutely how customer service should be as the issue was resolved within about 90 minutes with a replacement ordered and placed on next day delivery. How this has been dealt with is absolutely how customer service should be (other companies could learn a few things).

Thank you so much and I will continue to order.

Really good product - the litter is better for our cat, much softer on her paws.

Always easy to order, and the free delivery arrives much quicker than stated on the website.

Buying dog food fo 2 dogs so its quite expensive. Pet planet is very competitive in price And we get free postage..customer service has been very helpful if we have needed to change anything.