Phipps & Pritchard Reviews 

I have been with Phipps & Prichard lettings for sixteen years,and my present contact Tom Bishop has always been most helpful and professional, my rent income arrives in my bank account on time ever month with the statement emailed at the same time.

I phoned this estate agents on Tuesday 11 April to ask about viewing a house for sale.

The woman asked for all of my personal details for their data base, they answered some of my questions about the house and I booked an appointment to view the house on Friday at 10:00am. The agents could see from my personal details that I didn't live in the area and I made it very clear that I was only going to be in Kidderminster for one day--Friday 14th-- to view properties.
On Friday morning I drove three hours from where I currently live to view this property at 10:00am. I waited until about 10:15am and when no agent turned up I phoned them to see why they were late.

They first said the appointment had been booked for another day, then they said my appointment had never been confirmed. How could the appointment have been booked on another day?I had only booked the appointment three days ago and I was clear I was only in the area on Friday 14th. Also, why had the appointment not been confirmed in the agent's diary? I had been very clear I was keenly interested in buying the house and was driving three hours to see it. If there was a question over the appointment then why had the agents not said anything at the time of booking or contacted me with queries afterward?

I was given no explanation as to why my appointment had not been booked and confirmed for Friday 14th at 10:00am. I asked if someone could meet me at the house today because I was there at the time of the call and I had driven a long way to view it. I was genuinely interested in making an offer on the house, but I won't do that without seeing the property. The agents said there was no way I could view the property today. They asked me if I could come back another day. They didn't seem to understand that I had taken off work and driven for three hours that morning. I was shocked that I was being asked to take off work again and drive all the way back out to Kidderminster because of the agent's mistake.

The house has been on the market for a while and I had wondered what was wrong with the house but now I realise it's not the house that's the problem it's the agent.
The owner probably has no idea that people are trying to view and buy their property but buyers are being prevented from viewing and buying because of the agent. I don't understand why the agent doesn't want to sell this house? They could have sold it today.

If you are trying to buy a house through this agent I would suggest you phone them daily after booking viewings just to make sure they will actually turn up to the viewing.

If you are trying to sell a house through this agent--good luck! Your house will probably take longer to sell due to the agents not scheduling viewings for people to see and buy your house.

21/06/2023 UPDATE: I phoned TWO agencies to book viewings at TWO different houses for Friday. I explained to both agencies that I was only in the area on Friday and had to book viewings that day only. When I phoned your agency, a booking was made for me for 10:00am on Friday at Stourbridge Road. When I turned up at 10:00am no one was there, after waiting I phoned and was told the booking had been made for another day. Now you're trying to say there was no booking scheduled at all and that I only called one agency for a booking at another house. I have phone records that can prove that I made calls to both of your agencies and booked TWO viewings at TWO separate houses.
After I phoned you on Friday to see why you hadn't turned up to our booked appointment, I was told the appointment had been book on another day and that no one could turn up on Friday but the appointment could be rescheduled for another day. I again explained that I was only in Kidderminster for Friday and couldn't drive all the way back up to Kidderminster on another day because YOU incorrectly booked the appointment.
Now you're inviting me to drive all the way back up to Kidderminster to listen to one phone call that I made to your other branch to book a viewing for another house. Why would I do that?
Looking at your confused response and complete inability to take responsibility for YOUR mistake, it seems apparent that mistakes will continue to happen at this agency. Good luck to anyone trying to view through you. Perhaps a course in scheduling and customer service would be useful for your staff going forward.

Went into estate agents today . A woman with black hair very rude and best thing they could do is get rid of her . We wanted to sell our house with phipps and Pritchard. But they lost money and business today. Kidderminster Branch

0 stars.
The way they have treated me is beyond disgusting despite being a vulnerable tenant. Problem after problem with my property and I have to fight them to get any repairs done. Lied to me about their rights and what they are able to do basically to fob me off.
Beyond disgusting.

Appalling customer communication and processes for property management. Ineffective! Needs improved IT processes so that works arranged on a rotational basis is adhered too. Currently these processes are not in place and result in increased customer expenditure when these processes fail. Not a good property management company .

Very poor. Almost no communication for months on the apartment I listed with them for sale.
After emailing twice they responded that they were “actively marketing” my property.
Last contact from them was over NINE months ago! Doesn’t sound very active to me - I’d pass them by and use another local agent.

Phipps & Pritchard Managing Agents. PLEASE READ TO THE END.
FACTS ONLY. Phipps and Pritchard has been my managing agent since September 2018. I am a leaseholder. I’ve paid my service charge for 16 years properly. My lease states that when work
needs to be done, the freeholder pays for it via his managing agent. I fought for 16 months with the old managing agent to get work done and it was. I did not receive the QUIET ENJOYMENT that my
Lease includes as I was spending hours each week unpaid, fighting for my legal rights. Every Managing agent is required by law since 2014 to be a member of a Government overseen Redress
Scheme. I asked my managing agents which scheme they are a part of on 3rd January 2019. I cannot find an answer and it is not clearly stated if at all on the Phippsandpritchard.co.uk web-site. Is it
legal not to publish it? To me it’s a fact of Life that what goes around comes around, it’s true for freeholders, managing agents, me, and everyone.
I e-mailed my managing agent on 24th September 2018 introducing myself and stating 2 unfinished matters. The bedroom storage heater was not replaced after previous work there. It took a huge number of e-mails. And almost an additional 6 weeks to have it replaced. I had to sleep in another room due to the cold. My body has a lung disease through living here (I have a doctor’s letter stating it), and the second matter to this day is still incomplete. It will be 6 months this coming Sunday since I asked Phipps and Pritchard to complete work started in June 2018 where the texture on the outside wall, an area around 10 by 3 ft is completely the wrong texture. It looks horrendous, yet smaller areas were painted in the right texture. Phipps & Pritchard said they’d send round a contractor to meet me. I gave them my outdoor buzzer position and said for him to ring my landline which I gave. Phipps & Pritchard’s contractor came, they were not able to even arrange a set time with me, and he rang my mobile not my landline. Then Phipps and Pritchard changed their minds. They’d agreed to have the work done maybe 1.5 hours would do it, but then said that they were repairing more urgent areas first. SO 9 MONTHS LATER its still not complete. They didn’t send the contractor back at an agreed time. Even as far back as 19/11 Phipps an Pritchard e-mailed me stating “In relation to the wall, I sent the pictures I have over to the contactor and asked for his explanation of the poor workmanship, but no surprise I have not received a response.” This was before the botched attempt at sending me a contractor and I always hear my doorbell buzzer even if asleep.
Other repairs could take months or years. This recipe of avoiding doing 90 minutes or so work, is bound to upset a leaseholder and have them complain about you. I ask again for details of Phipps & Pritchard’s Redress Scheme.
I have e-mail evidence re all of this and now for the main part. On 3rd January 2.5 months ago, I e-mailed Phipps & Pritchard stating that even though the old work was incomplete, a new issue had occurred. I always include photos where necessary. The third floor gutter was blocked and rain water was (and still is 2.5 months later) hitting the outside bottom wall of my bedroom and an area 3-4 foot by over 1ft high there has gone really really green, creating damp that may be entering my bedroom. I’ve had no clear response to this to do the work. In my experience Redress Schemes ensure that managing agents set a reasonable date for work. This is all completely UNNACCEPTABLE. I require all this work (+ a window sill that’s gone green) completed and a monetary amount for my time spent stating the truth through all of the e-mails. Phipps & Pritchard get paid for their e-mails, and it shows no respect to take other people’s time where they have speak the truth, when the work should legally be completed without the leaseholder having to e-mail month upon month. So I’m making formal complaints re Phipps & Pritchard, which will be on record forever. There’s no way out and the complaints stand whatever is said. Thank you.

Interesting, it's almost 1 MONTH since I made my complaints and posted this, and Phipps & Pritchard, part of McCartneys hae NOT replied to my complaints at all, but keep taking my service charge. What goes around comes around. It will reveal for everyone.

If I could give zero stars I would. Staff in the branch were surly and dismissive a wholly disappointing experience. Poor administrative practices and poor communication policy. There are other far better estate agents for sales and letting in the area.