Phones4u Reviews 

Ordered Samsung Galaxy SIII online. Not only did I get a good monthly deal, but going through the Avios website I gained 3,000 airmiles as a bonus.

Phone was delivered next working day, following credit check etc.,

All in all, very happy. Phone is gorgeous, phones4u were easy to deal with, fast and efficient.

From my experience, I'd recommend them to anyone

Order was processed in a few short hours and arrived next day, clear instructions how to set up phone. Only reservation is phone deal included cash back which isn't available until the final months of the contract unlike deals with other companies...maybe this should be made clear when purchasing rather than after.

the operator that helped me pulled out all the stops to get me the deal i wanted, i will have one very happy teenager this christmas!! all the very best to all the staff at PHONES 4U!!

I called Phones4U recently to order a Samsung Galaxy s3, spoke to James who dealt with my order and he was great, went through the phone with me and what it could do, explained the tariff (which was a fantastically discounted offer with Orange that couldn't even get through Orange themselves!).
The phone came within a couple of days, as promised.
What impressed me the most was that he wasn't at all pushy, he was efficient but friendly and no query was too small. I would definitely use Phones4U again and with the recommend a friend deal, everyone's a winner!

I'm profoundly deaf and sales in the store ensure things is in the order even that i brought the package online. they go into finer detials to ensure that things is in order and i'm leaving the store with smiles in my face.

We`ve had a few phones from phones4u now wether it be off the internet or in one of there shops but never had any problems with the company what so ever and to be honest wish to congratulate them on a 1st class service on an order we placed yesterday and received this morning so howz that for speed!

We have had the odd one or two faulty phones in the past to be fair but that`s not phones4u`s fault in any way but they did resolve the problem in record speed !

We live in shropshire and as a rule go to the UNIT B, HEREFORD RETAIL PARK, NEWTON ROAD HR4 9LH HEREFORD, HEREFORDSHIRE as the customer service here is simply perfection and have gone out of there way on many occasions to help us in choosing the best phone so well done to all the team at the hereford retail park branch and many thanks from all of us at MaxsoundCarAudio Uk ...

get yourself to phones4u if you need a new mobile,they have loads to chose from and set up is easy and hassel free! delivery was prompt and i will recommend to anyone.

I ordered my iPhone5, through the Internet Phones4u service, quite late on Friday. The postman with the parcel, containing my brand new mobile, arrived early on Monday. That's what we call a fast service! Amazing, compared to weeks, my friends spent on waiting for their new phones, after ordering them elsewhere. Thanks.

Great service

Buying through Quidco, but it was not tracked successfully.

No probs, pleasure to deal with

This is the second time I have used Phones4U and yet again they offered great service and good prices. Highly recommended.

great until something goes wrong then they try to fob you off with rubbish replacements and a bad attitude. They will tell you that if something goes wrong you can trade for another handset that is available on the same contract yet if you find something that's not at least 1 gen behind the device you have your then told that just because its the same does not mean its the same! WTF! They refused to take back a faulty handset even after 3 times of trying what there supposed technical team said and within the 28 days and only after raising a complaint did they exchange my handset (first time was painless I will admit but second non working handset is a joke). I have used many less expensive websites online that are about half the price and have had much better customer services plus you are protected by distance selling regulations. Avoid P4U unless you like to pay double what you could get elsewhere and have no CS!

Ordered phone online with no problem at all the only downfall was the delivery company they use. City link were a disgrace. I wasn't in for delivery so they are meant to deliver the next day but they didn't. They had so many excuses so I decided to go pick it up.

First of all I went into my local phones4u store to have a chat about an upgrade/new contract. The sales team were extremely pushy and seemed to want to sell me anything. When I told them that I would not be upgrading that day I was asked "is it something I have done?". Awkwardly this put me on the spot, as it most certainly was because of the staff.

The next day I decided to start a new contract online. The website clearly states:
"Buy any contract, pay as you go (PAYG) or SIM Free mobile phone from us by 13.00 Monday to Friday and we will guarantee that you will receive your order by 13.00 the following day!"
However I brought the phones and completed the transaction at 12.10. I got a confirmation email later that night, but the phone was not delivered for another 4 days.

I contacted customer serviced several times and was told that I must allow 3-4 days for royal mail to deliver. When the phone finally arrived it was delivered by city link.

Now I have the phone I am very pleased with it and have experienced no problems.

If you are looking to take out a new contract do it online, and avoid the unprofessional sales staff in store.

I had the phone within 48 hours of ordering, and was kept accurately up to date along the way. Paperwork all taken care off, additional instructions by email, and within two hours after receiving the phone I was using it as if I had it for years. Painless!

After experiencing a horrific level of service from my previous contract supplier, with eleven months remaining on my contract, I felt trapped into a lengthy contract with a phone that was fast falling apart and a network who were about as helpful as a chocolate ashtray when you need assistance. I went through numerous websites trying to find a network who would buy out my existing contract, so I could not be faced with the loss of a sizable sum of money, to no avail.
After searching online further, I discovered Phones 4 U often do buy out contracts, I called up and was transferred to a very helpful lass who got me a good deal, with a brand new phone, and a better deal than I had, for a good price and money towards the cancellation charges.
My only honest regret? Not making the call sooner!
Top class service

I had chosen my phone a while ago and was just waiting for the right tarrif to appear. I ordered my phone and it came the following day. Phone is great and so is the service.

The process was really simple; I completed an online application and within a day the phone arrived. I received e-mails along the way advising of how my order was progressing; overall great service.

Got the best deal i could find on a monthly contract n also got a free gift, ordered it late on a thursday, wasnt expecting it till the following week but was delivered on the saturday :)