Phones4u Reviews 

would recommend you use this company as they found me the best deal and delivered the goods as quickly as they could. They also kept me informed all through with emails and by phone of any complications and sorted them out promptly

Booked the phone on line via the Phones 4U wesite. Very competetive deal. The £15 cash back was a bonus and swung the deal. No mention thereafter. Contacted them 2 months later - no record. machine based response I assume says that I booked on the internet and there was no record of cashback. I KNOW that there was and this is disapointing and in some ways illegal due to the misrepresentation. Followed by time delays which are engineered to make it very foggy and serve to make it all "go away"
I will learn for any future purchase, it also leaves a bad taste - I will stay away from this supplier despite the cheaper prices.

Return my Samsung Galaxy 2 after having problems tried 1st fix to no avail second fix was a replacement thank you Bilston and Cannock.

I signed up to a new contract with Orange (through Phones 4 U) a couple of months ago, and I was extremely happy with the service Phones 4 U provided. The staff on the phone have always been happy and helpful, and every aspect of the transaction has been completely painless. I was so happy that last week I called them and ordered the same package for my wife who is chuffed to bits with her new smart phone.

I used to be with phones 4u i really dont know why I ever swapped. un complicated service, just a quick phone call and the phone, samsung s3 arrived virtually as I hung up the receiver.Sales man Rich (48055) totaly helpfull, fantastic package too and advised on their insuraance -covers it all, dont go with anyone else, bought this for my son's xmas prezzie will be picking up mine as soon as xmas is over. It makes a change for something to go right fora change well done guy's.

They offer great deals but good luck ever getting your phone or free gifts. Both myself and partner purchased upgrades through phones 4 u myself 2 months ago and partner 4 weeks and we are both still waiting for what we've been promised. Spent upwards of 5 hours trying to resolve through their customer service but not getting anywhere!
I wish anyone who decides to use them good luck!!

Purchased a phone online, delivered within 2 days, all good so far but credit i bought with phone wouldnt register, o2 did their best to help but problem was with Phones 4 u codes etc. Phones 4 u customer service is just a joke, no answer, on hold for 20 minutes then cut off, twice!

The phone was ordered online and arrived fairly quickly. However, that was now more than a week ago and I have still not used the phone as I did not wish to have a new phone number and am STILL trying to get my existing phone number transferred to the new contract phone despite several emails to Phones4U and Vodafone.

Great service received from the minute I placed my order, kept informed via email of delivery status and received prompt delivery.

Excellent

Phone arrived in a damaged box, I am still trying to get a replacement nearly 3 weeks after the order and will probably not have an x mas present to give to my daughter.

I have been very impressed with the service from Phones4U.

Quick Authorisation, Delivery the very next day, Set Up Easy.
And a very good deal, with cashback !

I would not hesitate recommending this company to anyone.

THANK YOU PHONES 4 U !

i was looking for a phone that my wife and i could use she just wants to txt and talk and i wanted a bit more...we had a samsung it has just lasted 1 yr and now the touch screen has broken and it is now useless..hench the new phone...i know where i will go for my next phone,,, cos its 4 me!

IO got the blackberry curve phone on payg delivery was prompt have had no problems. However I hope you dont forget to put the 20.00 xmas bonus on or after the 25thDecember Phones4U is a excellant company. Well Done

Placed one order and received phone no problems. Tried placing a new order on 15th December 2012 online. Got email confirmation for new ipad , paid £230 via debit card and then £25 would be taken monthly, Got an email later in the day advising there was a problem and someone would contact me within 48 hours. I called Phones4u for reasons and was told that Orange would not take any further (credit check). My account still showing as minus £230. Advisor told me it would take between 7-10 days for me to have MY £230 back in my bank. This is not acceptable as I haven't cancelled the order it was rejected so no money should even be showing in my bank account. Advisor agreed but said there was nothing he could do. I rang my bank to ask what could be done and they advised me to contact Phones4U again to ask them to send a fax to the Halifax stating my details etc so MY MONEY would be refunded immediately to MY BANK ACCOUNT. Phones4U would not do this for me. Halifax yold me to ring them back if this happened and it would then be processed through the fraud department. Halifax very very helpful and have completed the necessary form to ensure I GET MY MONEY back before the 7-10 days. Bearing in mind the time of year too , this is MY MONEY and was cancelled by yourselves so should not of even been pending in my bank. I am disgusted at this very poor service and I feel at this moment in time that I will be writing to the papers or even Watchdog about this situation. Why make people upset and stressed unnecessarily especially when it is my money not yours. My contact number is 01744815522.

The greatest choice of phone & contracts and all arranged so quickly with your web ordering service and your staff are most helpful

I would recommend p4u to anyone as they have always come up trumps for myself. Quick, polite and very helpful.

Sorry but carn't say much about Samsung ace phone its pressy for xmas. But your service is very good .Merry Christmas.

Great service, delivery made next day after ordering phone. Smooth process to get phone u and running. Would highly recommend this retailer.

Found it very and easy and straightforward to buy a new contract phone direct from phones4u. It took 5 minutes as compared to the usual hour in an Orange shop.

Great service, great product, can't go wrong!